SUTTER CARE AT HOME
Provider Information
- Address
- 12930 SARATOGA AVENUE, SUITE A-2
SARATOGA, CA 95070 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 1, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 28 |
| Volunteers | 0 |
54
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUTTER CARE AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUTTER CARE AT HOME compares to hospices nationwide.
11.2 minutes
of nurse care per routine home care day, on average
That is the 38th percentile among hospices nationally. The national median is about 12 minutes.
166
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.2 min
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits61.9%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.5%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.5%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.2%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,473 · 72nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 66.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids100%
- Visits in the last days of life66.8%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia16%
- Heart and circulatory disease15%
- Lung and respiratory disease4%
- Stroke31%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Saratoga
Sutter Care at Home provides hospice services to families throughout Saratoga, California. Located on Saratoga Avenue, they offer specialized end-of-life care for patients in Santa Clara County. Hospice care focuses on comfort and dignity when a cure is no longer the goal. It brings a team of nurses, doctors, and aides directly to your home. The thing is, choosing the right provider is a major step. This team has been certified by Medicare since 1984. That is four decades of experience supporting neighbors in the community. Their goal is to manage pain and provide emotional support for the whole family. If you live in the Saratoga area, this provider is one of the options available to help you through this time. They aim to make each day as peaceful as possible for those they serve.
About SUTTER CARE AT HOME
Sutter Care at Home operates as a for-profit provider in the local area. Being Medicare-certified for so long shows they follow strict federal rules for safety and care. You should know that for-profit status does not change the core mission of hospice. They still must provide the same basic services to every patient. Their team works to keep loved ones comfortable in their own beds. You might wonder what makes them stand out. The answer lies in their long history of service since 1984. They have spent years learning how to support families during the toughest moments. When you call them at (408) 559-5600, you are reaching a team that knows the Santa Clara region well. It is helpful to have a provider who understands the local medical systems nearby. That local connection can make a big difference when you need help quickly.
Quality Ratings Overview
Understanding Hospice Care in Saratoga
Finding the right care in Santa Clara County can feel like a lot of work. The good news is that California has many rules to keep hospice providers honest and safe. Most hospice care happens wherever the patient calls home. This could be a house in Saratoga or an assisted living facility nearby. The team visits on a schedule to check on health and comfort. They also offer equipment like hospital beds or oxygen to make home life easier. But hospice is about more than just medicine. It is about having a team that listens to your fears and worries. Many families find that having a nurse on call 24/7 brings great peace of mind. You are not meant to do this alone. The right team acts as a partner for you and your loved one every step of the way.
What to Ask When Choosing a Hospice Provider
You have the right to ask hard questions before you pick a team. Start by asking how quickly a nurse can get to your home in an emergency. You should also ask how they help with pain and other symptoms. It is vital to know who will be at the house and how often they visit. Ask them how they help the family cope with grief and stress. Another good question is how they handle weekends and holidays. You want a team that is there when you need them most, not just during office hours. Trust your gut feeling when you talk to them on the phone. If they sound kind and clear, that is a good sign. Do not be afraid to ask for more information until you feel comfortable with your choice.
Keep Your Family Stories Alive
This time is hard, but your family's history is a gift. We can help you record and save the stories that matter most to your loved ones.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.