WEST COAST HEALTHCARE, LLC
Provider Information
- Address
- 29222 RANCHO VIEJO ROAD, SUITE 102
SAN JUAN CAPISTRANO, CA 92675 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 25, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WEST COAST HEALTHCARE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WEST COAST HEALTHCARE, LLC compares to hospices nationwide.
11.6 minutes
of nurse care per routine home care day, on average
That is the 42nd percentile among hospices nationally. The national median is about 12 minutes.
49
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.6 min
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.3%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits54.5%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.8%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.8%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,007 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 24% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening98.4%
- Breathing difficulty treatment100%
- Treatment preferences discussed98.4%
- Beliefs and values discussed98.4%
- Visits in the last days of life24%
- All care steps completed98.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia39%
- Heart and circulatory disease17%
- Lung and respiratory disease9%
- Stroke10%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
West Coast Healthcare, LLC
West Coast Healthcare, LLC provides hospice services to families throughout San Juan Capistrano, California. They operate out of their office on Rancho Viejo Road in Orange County. Hospice care focuses on comfort and dignity for patients facing a life-limiting illness. The goal is simple. They aim to improve the quality of life for both the patient and their loved ones. By managing pain and offering emotional support, this team helps families focus on time spent together. It is about making every day count. If you live in the area, you have access to their professional care team. They understand the local community and the needs of those living in Southern California. Choosing the right provider is a deeply personal decision for your family. Getting the facts helps you feel more confident in your path forward.
About WEST COAST HEALTHCARE, LLC
West Coast Healthcare, LLC is a for-profit hospice provider. They have been Medicare certified since August 25, 2014. That is ten years of experience serving the community. When you look for a hospice provider, it helps to know how long they have been in the field. A long history often shows a stable team. As a for-profit provider, they follow specific federal rules to keep their certification. This ensures they meet standards for patient care and safety. Most families do not realize that hospice is a benefit covered by Medicare. It is designed to support the whole person. You should ask about their specific team structure when you call. Do they have nurses on call at night? How quickly can they get to your home? These are the practical details that make a big difference when you are in the middle of a health crisis.
Top-Tier Quality Care
Understanding Hospice Care in SAN JUAN CAPISTRANO
Hospice care is not just for the final days of life. Many people wait too long to call for help. The truth is that hospice can start as soon as a doctor confirms a life expectancy of six months or less. In San Juan Capistrano, families have several choices for end-of-life support. But not all providers are the same. Some focus on large hospital systems. Others, like West Coast Healthcare, LLC, offer a more localized approach. The main thing to remember is that hospice can happen anywhere. Most people prefer to receive care in their own home. It keeps them in a familiar space with their favorite things. The team visits you there to provide medicine, equipment, and personal support. It changes the experience from one of stress to one of comfort. You deserve to know all your options before you decide on a partner.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big step. You should feel comfortable asking hard questions. Start by asking how they handle pain management. Every patient has different needs, and the team should have a clear plan for your loved one. Ask how the on-call system works for after-hours emergencies. Will you talk to a nurse who knows your case? Or will you get a call center? It is also wise to ask about their volunteer services. Volunteers can provide companionship, which is a great gift for a tired family caregiver. Finally, ask what happens if your loved one needs to go to a hospital. A good provider will explain how they coordinate that care. Do not be afraid to speak up. You are the advocate for your loved one, and their comfort is the most important thing.
Preserve Your Family's Story
Your family history is a treasure. During this time, capturing memories and stories can be a way to honor your loved one. Discover simple ways to record these moments for future generations to cherish.
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