HospiceScout

SUTTER CARE AT HOME

Provider Information

Address
2340 CLAY STREET, SUITE 2B
SAN FRANCISCO, CA 94115
Ownership Type
For-Profit
Medicare Certified Since
November 1, 1984

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Sutter Care at Home

Sutter Care at Home serves the San Francisco area from their office on Clay Street. They provide comfort-focused medical care to families in need of support during a terminal illness. Their team works right in the heart of the city to help patients stay comfortable in their own homes. Choosing a team nearby can make a big difference when time is short. They have been certified by Medicare since 1984. That is nearly four decades of experience in the community. Their long history shows they understand how to serve local families through hard times. If you live in the 94115 area, this provider is a central option for your loved one's care. It is a big decision, so take your time to learn about their specific approach to end-of-life support.

About SUTTER CARE AT HOME

Sutter Care at Home operates as a for-profit hospice provider. They have held Medicare certification since November 1, 1984. This longevity is something families should consider when they look for a reliable partner. Being a for-profit agency means they have a specific business structure. That said, the most important part is how they treat your family members every single day. You want a team that listens to your concerns and acts with kindness. Their office is located at 2340 Clay Street, Suite 2B. Having a local office often makes it easier for nurses and aides to travel to your home quickly. The thing is, you should always ask about how they handle after-hours calls. You need to know that help is available when you need it most, even in the middle of the night.

Quality of Care vs. Patient Satisfaction

Sutter Care at Home earns a perfect 5/5 overall rating and a 5/5 for quality of care from Medicare. These scores show they meet strict clinical standards. On the flip side, their patient satisfaction score is 2/5. This suggests that while their medical care is top-tier, some families have felt less happy with the communication or support side of things. It is worth asking them how they are working to fix this gap.

Understanding Hospice Care in SAN FRANCISCO

San Francisco has many hospice options, but finding the right fit is key. Hospice is not just about medical care. It is about supporting the whole family during a final journey. Most agencies provide nurses, social workers, and spiritual counselors. They all work together to manage pain and keep the patient peaceful. In a busy city like this, travel times can vary. You want a team that knows the local area well. And remember, you have the right to choose the provider that feels most comfortable to you. Do not feel rushed by a hospital discharge planner. Take a moment to breathe and look at the options. You are the one who knows your family best. The right hospice team will respect that and work alongside you as a partner in care.

What to Ask When Choosing a Hospice Provider

Choosing a hospice is a big step for any family. You should feel empowered to ask hard questions. Start by asking how they handle pain management for patients. You need to know if they have a doctor available 24/7 to adjust medicine. Next, ask about their staff. How often will a nurse visit the home? And how do they support the family members who are acting as caregivers? It is also wise to ask about their experience with your loved one's specific illness. Every person has different needs, after all. Finally, ask what happens if the patient needs to go to an inpatient unit for a few days. You want to know they have a plan for every stage of the journey. Keep these questions in your pocket during your first meeting.

Preserve Your Family's Story

The stories and memories your loved one holds are a precious gift. Now is the perfect time to record their history and wisdom for future generations to cherish.

Start Recording Stories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.