SUTTER CARE AT HOME
Provider Information
- Address
- 2340 CLAY STREET, SUITE 2B
SAN FRANCISCO, CA 94115 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 1, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
41
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUTTER CARE AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUTTER CARE AT HOME compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
78
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.8%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life87.2%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits77.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.2%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.8%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,445 · 68th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 53.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life53.5%
- All care steps completed99.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer30%
- Dementia11%
- Heart and circulatory disease15%
- Lung and respiratory disease4%
- Stroke27%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Sutter Care at Home
Sutter Care at Home serves the San Francisco area from their office on Clay Street. They provide comfort-focused medical care to families in need of support during a terminal illness. Their team works right in the heart of the city to help patients stay comfortable in their own homes. Choosing a team nearby can make a big difference when time is short. They have been certified by Medicare since 1984. That is nearly four decades of experience in the community. Their long history shows they understand how to serve local families through hard times. If you live in the 94115 area, this provider is a central option for your loved one's care. It is a big decision, so take your time to learn about their specific approach to end-of-life support.
About SUTTER CARE AT HOME
Sutter Care at Home operates as a for-profit hospice provider. They have held Medicare certification since November 1, 1984. This longevity is something families should consider when they look for a reliable partner. Being a for-profit agency means they have a specific business structure. That said, the most important part is how they treat your family members every single day. You want a team that listens to your concerns and acts with kindness. Their office is located at 2340 Clay Street, Suite 2B. Having a local office often makes it easier for nurses and aides to travel to your home quickly. The thing is, you should always ask about how they handle after-hours calls. You need to know that help is available when you need it most, even in the middle of the night.
Quality of Care vs. Patient Satisfaction
Understanding Hospice Care in SAN FRANCISCO
San Francisco has many hospice options, but finding the right fit is key. Hospice is not just about medical care. It is about supporting the whole family during a final journey. Most agencies provide nurses, social workers, and spiritual counselors. They all work together to manage pain and keep the patient peaceful. In a busy city like this, travel times can vary. You want a team that knows the local area well. And remember, you have the right to choose the provider that feels most comfortable to you. Do not feel rushed by a hospital discharge planner. Take a moment to breathe and look at the options. You are the one who knows your family best. The right hospice team will respect that and work alongside you as a partner in care.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big step for any family. You should feel empowered to ask hard questions. Start by asking how they handle pain management for patients. You need to know if they have a doctor available 24/7 to adjust medicine. Next, ask about their staff. How often will a nurse visit the home? And how do they support the family members who are acting as caregivers? It is also wise to ask about their experience with your loved one's specific illness. Every person has different needs, after all. Finally, ask what happens if the patient needs to go to an inpatient unit for a few days. You want to know they have a plan for every stage of the journey. Keep these questions in your pocket during your first meeting.
Preserve Your Family's Story
The stories and memories your loved one holds are a precious gift. Now is the perfect time to record their history and wisdom for future generations to cherish.
Start Recording StoriesOther Hospice Providers Nearby
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BY THE BAY HEALTH
SELF-HELP HOME CARE & HOSPICE
HEALTH LINK HOSPICE
KAISER FOUNDATION HOSPITAL HOSPICE-SAN FRANCISCO
ANG HOSPICE, INC.
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Some stories are worth writing down
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