MERCY HOSPICE
Provider Information
- Address
- 1544 MARKET STREET
REDDING, CA 96001 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 20, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MERCY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MERCY HOSPICE compares to hospices nationwide.
18 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
45
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends14.2%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits20.6%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.1%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months21.4%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.9%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,032 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 44.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life44.7%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer34%
- Dementia20%
- Heart and circulatory disease19%
- Lung and respiratory disease6%
- Stroke7%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Mercy Hospice in Redding
Mercy Hospice provides end-of-life care for residents in Redding, California and the surrounding Shasta County area. This provider offers services focused on comfort and support for patients facing a life-limiting illness. They have been certified by Medicare since 1994, showing a long history of serving the local community. The agency operates as a for-profit entity, which is a common structure for hospice providers in this region. Their team works to meet the needs of families during a difficult time. They focus on maintaining quality standards in their daily operations. By holding Medicare certification, they must follow federal rules for how they treat patients and manage care. This oversight provides a baseline for the services you can expect when choosing a provider for your loved one. They are ready to help you understand your options for care in Shasta County.
About Mercy Hospice
Mercy Hospice at 1544 Market Street serves the Redding area as a freestanding hospice provider. Being freestanding means they operate independently rather than as a department inside a hospital. This can often lead to a more personalized focus on hospice-specific care for your family. The agency has a staff of 46 people, including 17 registered nurses and 2 licensed practical nurses. They also have 2 physicians on their team. This staffing level is important because it ensures there are enough professionals to monitor symptoms and manage pain. Families should know that Medicare certification is not just a label. It means the agency meets specific federal requirements for safety and quality. You can look at their history to see how they have performed over time. Choosing a certified provider helps ensure your family receives care that follows established national guidelines for end-of-life support.
Quality Performance
What Is Hospice Care Like in Redding?
Hospice care in Redding centers on comfort and dignity for the patient. A team of nurses, doctors, and aides visit the patient wherever they call home. This might be a private house or a care facility in Shasta County. The main goal is to reduce pain and manage symptoms so the patient stays comfortable. The staff will also offer support to the family members who are helping with care. You can expect regular visits from the nurses to check on the patient's condition. They also provide equipment like hospital beds or oxygen if the patient needs them. The team helps with bathing, dressing, and other daily tasks as well. Most importantly, they are available to answer your questions at any hour. This support system aims to reduce the stress on families during this period.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice agency is a big decision. You should feel comfortable with the people who will be in your home. Start by asking how quickly a nurse can arrive if a sudden problem happens at night. Ask how the team handles pain management and what medicines they use. You should also ask how they support family caregivers who may feel tired or overwhelmed. It is helpful to ask how often the doctor will visit the patient in person. Finally, ask if they have experience with the specific illness your loved one is facing. Getting clear answers to these questions will help you feel more confident in your choice. You deserve to work with a team that listens to your concerns and respects your family's needs.
Preserve Your Family Stories
The time you spend with your loved ones is precious. We offer tools to help you capture memories and stories that your family can keep for generations to come.
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