MERCY HOSPICE
Provider Information
- Address
- 1544 MARKET STREET
REDDING, CA 96001 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 20, 1994
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MERCY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MERCY HOSPICE compares to hospices nationwide.
18 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
45
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends14.2%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits20.6%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.1%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months21.4%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.9%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,032 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 44.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life44.7%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer34%
- Dementia20%
- Heart and circulatory disease19%
- Lung and respiratory disease6%
- Stroke7%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Mercy Hospice in Redding
Mercy Hospice serves the Redding area from its office on Market Street. This non-profit provider offers care to patients throughout Shasta County. They have been certified by Medicare since October 1994. Having a long history of service is often a sign of stability for families. The team focuses on comfort and support for those facing a life-limiting illness. They provide these services right where the patient lives. That could be a private home or a care facility. It is a local option for families needing end-of-life care in Northern California. Their team works to meet the specific needs of each patient. Choosing a provider with decades of experience can bring peace of mind to many families during a hard time.
About Mercy Hospice
Mercy Hospice operates as a non-profit organization. This means their focus remains on patient care rather than profits for shareholders. They are a freestanding hospice provider. This structure allows them to manage their own operations and staff directly. The team includes 46 employees who work together to support patients. This group features 17 registered nurses and 2 licensed practical nurses. Two physicians also serve on the team to help guide medical care. Medicare certification serves as a baseline for quality. It ensures the hospice meets federal health and safety standards. Families should know that these standards cover everything from staff training to patient rights. When a provider shows a long record of certification, it shows they have kept up with these rules for many years. You can look at the official quality reports to see how they perform compared to others.
Quality Performance
What Is Hospice Care Like in Redding?
Hospice care in Redding focuses on comfort rather than a cure. The team comes to the patient to provide support. This includes medical help, pain management, and emotional guidance for the whole family. In this area, care teams often travel to reach patients in their homes. You will find that staff members visit on a regular schedule to check on symptoms. They also help with daily tasks and provide equipment like hospital beds. The team size at Mercy Hospice is quite large for a local provider. With 17 registered nurses and two doctors, they have the staff to handle complex medical needs. This level of support helps keep patients comfortable in their own surroundings. Care plans are tailored to what the patient wants and needs most. It is about making each day better and keeping the patient free from pain as much as possible.
What to Ask When Choosing a Hospice Provider
Finding the right hospice team is a big step. You should feel comfortable asking direct questions to the providers you consider. First, ask how quickly a nurse can get to your home if a problem happens at night or on the weekend. This is a common worry for families. Second, ask how the doctors and nurses will talk to your current primary care physician. Good communication is a must. Third, ask what specific services they offer for family support and grief counseling after a loss. These programs can provide much-needed help during the months after a loved one passes. Finally, ask about their experience with the specific health condition your loved one faces. Every family has unique needs. Getting clear answers helps you make a choice that fits your situation best.
Preserve Your Family Stories
Recording memories and life stories can be a meaningful way to honor a loved one during this time. Start building your family archive today.
Start Preserving MemoriesOther Hospice Providers Nearby
INTERIM HEALTHCARE HOSPICE
BRISTOL HOSPICE - REDDING
PARADISE HOSPICE, INC
ACCENTCARE HOSPICE & PALLIATIVE CARE OF CALIFORNIA
HOSPICE OF REDLANDS COMMUNITY HOSPITAL
PROVIDENCE AT HOME WITH COMPASSUS HOSPICE CARE, SONOMA COUNTY
Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.