HOLY CROSS HOSPICE, INC
Provider Information
- Address
- 28 N OAK AVE, SUITE 201
PASADENA, CA 91107 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 6, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOLY CROSS HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOLY CROSS HOSPICE, INC compares to hospices nationwide.
18.8 minutes
of nurse care per routine home care day, on average
That is the 93rd percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.8 min
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.5%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits18.4%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months37.5%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care18.8%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,890 · 65th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 5% of patients or more. Most hospices score above 90 percent.
- Pain screening81.8%
- Breathing difficulty screening90.9%
- Breathing difficulty treatment95%
- Treatment preferences discussed97%
- Beliefs and values discussed97%
- Visits in the last days of life5%
- All care steps completed66.7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Holy Cross Hospice
Holy Cross Hospice, Inc. serves the Pasadena area from its office on North Oak Avenue. This provider offers end-of-life care for patients within Los Angeles County. They have been certified by Medicare since 2014 to provide these medical services. The agency is a freestanding hospice provider. They also hold accreditation from the Accreditation Commission for Health Care. This group reviews care standards to ensure they meet high benchmarks for quality. Accreditation shows that an outside agency has checked their work. Families often look for this mark when they choose a care team. It is a sign of a commitment to strong clinical standards. The agency operates as a for-profit organization. They focus on meeting the needs of those they serve in the local community. Choosing a provider is a major step. Having this information helps you compare your local options with confidence.
Understanding Quality and Accreditation
Holy Cross Hospice holds a high standing for their quality of care. These marks come from the Hospice Care Index used by Medicare. This index tracks specific areas like nurse visits and pain management. The agency also earned accreditation from the Accreditation Commission for Health Care. This means they pass regular audits beyond basic state rules. Why does this matter? It means an independent group checked their systems. They looked at how the team handles patient safety and daily care tasks. You should know that this provider works with a focused team. They employ one registered nurse and one licensed practical nurse. This small team size allows for direct communication with the families they support. They do not currently use volunteers in their care delivery. Knowing these details helps you understand how their specific team is built. Every family has unique needs during this time. You can use these facts to see if this model fits your situation.
Quality Summary
What Is Hospice Care Like in PASADENA?
Hospice care in Pasadena focuses on comfort for patients with serious illness. The goal is to manage pain and symptoms at home. Local teams provide medical care alongside emotional support. This specific provider uses a team of one registered nurse and one licensed practical nurse. Having a small team means you will likely get to know your staff well. They visit patients where they live to provide support. You will find that hospice care is a team effort. The nurses coordinate with your doctor to manage medications and supplies. They also help explain what to expect as the illness changes. Families often find that this support makes a big difference in daily life. You can ask the team how they schedule visits to your home. They should be clear about who you call after hours. Clarity helps reduce stress for everyone involved. Getting the right care locally is a priority for many families in this area.
What to Ask When Choosing a Hospice Provider
Picking the right hospice team is a big decision. You should feel comfortable with the people entering your home. Start by asking how they handle pain management and symptom control. Ask them how often a nurse will visit your home. You need to know who to call if you have a problem at night or on a weekend. Ask if their team members are available to visit on short notice. It is also good to ask how they support family caregivers. Do they provide training for daily care tasks? Ask them how they handle changes in the patient condition. You want a team that talks to you openly and often. Make sure you understand their plan for your specific situation. Write down your questions before you meet with them. This keeps the conversation focused on what matters most to your family.
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