HOLY CROSS HOSPICE, INC
Provider Information
- Address
- 28 N OAK AVE, SUITE 201
PASADENA, CA 91107 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 6, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOLY CROSS HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOLY CROSS HOSPICE, INC compares to hospices nationwide.
18.8 minutes
of nurse care per routine home care day, on average
That is the 93rd percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.8 min
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.5%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits18.4%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months37.5%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care18.8%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,890 · 65th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 5% of patients or more. Most hospices score above 90 percent.
- Pain screening90.9%
- Pain assessment86.7%
- Breathing difficulty screening90.9%
- Breathing difficulty treatment96.3%
- Treatment preferences discussed100%
- Beliefs and values discussed88.6%
- Visits in the last days of life5%
- All care steps completed65.9%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Holy Cross Hospice, Inc
Holy Cross Hospice, Inc serves families throughout Pasadena, California. They offer end-of-life care services designed to support patients in their own homes. This provider holds accreditation from the Accreditation Commission for Health Care. That is a clear sign they meet high standards for safety and care. They have been certified by Medicare since 2014 to serve the local community. Their team works to meet the specific needs of each patient. Choosing a local hospice helps ensure that care is nearby when you need it most. It is helpful to know that they operate as a for-profit hospice provider in Los Angeles County. They focus on delivering care that meets federal quality standards for every patient they serve. You can find them at their office on North Oak Avenue.
Provider Background
Holy Cross Hospice, Inc operates as a freestanding hospice provider. They have been active since May 2014. Accreditation from the Accreditation Commission for Health Care shows that an outside group has checked their work. This group looks at how the hospice manages patient care and safety. It matters because it shows the agency follows strict rules for medical practice. A small team runs this agency. They have one registered nurse and one licensed practical nurse on staff. This lean team structure is common for smaller, local hospice providers. Because they are a for-profit agency, they report their quality data directly to Medicare for review. Families should look at these official scores to understand how the agency performs. Being a small team means the staff may have a closer bond with the families they support each day. Quality care is the goal for everyone involved.
Quality of Care
What Is Hospice Care Like in PASADENA?
Hospice care in Pasadena focuses on comfort and quality of life. The team visits you at home to help with pain and daily tasks. This includes medical support from nurses and help with emotional needs. Most hospice care happens wherever the patient lives. That could be a private house or an assisted living facility. Holy Cross Hospice, Inc maintains a small team with one registered nurse and one licensed practical nurse. These professionals coordinate with your doctor to make sure your care plan stays current. They also work to keep the family informed about every change in condition. This local approach means the staff is familiar with the area. They can reach homes in the Pasadena region quickly when urgent needs arise. The goal is to keep the patient as comfortable as possible in their own space. It is a simple way to provide comfort.
What to Ask When Choosing a Hospice Provider
Finding the right hospice team is a big decision. You should feel comfortable with the people who will enter your home. Start by asking how many visits the nurse will make each week. It is also good to ask how they handle pain management during the night or on weekends. You need to know who to call when you have a question at three in the morning. Ask how they coordinate with your current doctor to keep your records updated. You might also ask if they have staff who speak your preferred language. Does the team have experience with your specific health condition? These questions help you see if the agency is a good fit. Take your time to get clear answers. You deserve to feel confident in the care your loved one receives from the team you pick.
Keep Your Family Stories Alive
Capture the life lessons, memories, and voice of your loved one to share with future generations.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Starting the End-of-Life Conversation: A Family Guide
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What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.