PINNACLE CARE HOSPICE, INC
Provider Information
- Address
- 4959 PALO VERDE ST. STE. 101B
MONTCLAIR, CA 91763 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 16, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PINNACLE CARE HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PINNACLE CARE HOSPICE, INC compares to hospices nationwide.
5.5 minutes
of nurse care per routine home care day, on average
That is the 2nd percentile among hospices nationally. The national median is about 12 minutes.
4
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day5.5 min
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends15.2%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life68.8%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits96.6%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.4%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice10.5%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,279 · 76th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 73.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed73.9%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Pinnacle Care Hospice, Inc.
Pinnacle Care Hospice, Inc. provides hospice services to families in Montclair, California. This freestanding hospice provider has been certified by Medicare since June 2021. They hold accreditation from the Community Health Accreditation Partner, known as CHAP. This accreditation shows that the agency meets specific national standards for hospice care quality. Their team serves the San Bernardino county area from their office on Palo Verde Street.
About Pinnacle Care Hospice, Inc.
This is a for-profit hospice agency. They have been active in the Medicare program for three years. The CHAP accreditation is a positive sign for families. This independent group visits the office to check that staff follow safe medical practices. They look at how the agency handles patient records and medical care. Most agencies use these reviews to improve their daily work. It confirms the provider follows strict rules for patient health. You can expect them to maintain these standards throughout your care. The agency operates with a small staff including two registered nurses. They do not currently use volunteers in their program. Understanding these facts helps you know what to expect from their team. It keeps the care process simple and clear.
Quality Overview
What Is Hospice Care Like in Montclair?
Hospice care in San Bernardino County focuses on comfort for patients with serious illnesses. You can find several options in the Montclair area. This specific agency functions as a freestanding hospice. They rely on a team of two registered nurses to manage patient needs. Nurses handle the medical side of care. They track symptoms and adjust medications as needed. The agency does not use volunteers for their current services. This team size means you work with a very small group of people. You will get to know these nurses well during your time with them. Some families prefer this smaller model for consistency. It allows the nurses to focus deeply on the specific patients they serve. Ask about their backup plans if your primary nurse is unavailable for a visit.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice requires clear answers. Start by asking how the nurses handle pain management after hours. You need to know who answers the phone at night. Ask how quickly a nurse can get to your home if a problem starts suddenly. You should also ask about their current caseload. A lower number of patients per nurse often means more time for your loved one. Ask if they have experience with your specific diagnosis. Finally, check how they handle medical equipment delivery. You want to know that supplies will arrive on time. Getting these details early prevents stress later. Write the answers down so you can compare them with other local agencies.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping. Use our tools to record their history and preserve these stories for future generations.
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