UNIVERSAL HOSPICE CARE LLC
Provider Information
- Address
- 800 ROBLE AVENUE, SUITE 108
MENLO PARK, CA 94025 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 20, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNIVERSAL HOSPICE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNIVERSAL HOSPICE CARE LLC compares to hospices nationwide.
15.7 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
15
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.7 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.2%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$29,058 · 90th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 6.7% of patients or more. Most hospices score above 90 percent.
- Pain screening97.3%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life6.7%
- All care steps completed91.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia45%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Universal Hospice Care LLC
Universal Hospice Care LLC serves patients in Menlo Park, California. This provider operates as a freestanding hospice agency. They received their Medicare certification in August 2020. The agency holds accreditation from the Accreditation Commission for Health Care. This third party review shows that they meet high standards for patient safety and care quality. Getting care from an accredited agency gives families peace of mind. They know the provider follows strict rules for medical services and patient comfort. The office operates out of their location on Roble Avenue in San Mateo County.
About Universal Hospice Care LLC
This is a for-profit organization. It has been serving the community since 2020. The agency maintains a small team. This includes one registered nurse and one licensed practical nurse. They also work with one volunteer. Accreditation matters because it shows a commitment to excellence. The Accreditation Commission for Health Care checks that the agency meets specific national standards. They review clinical records and safety protocols. This process ensures the staff provides care in a professional way. Most families want to know who is behind the care. This team keeps their staff size small to focus on individual needs. You can reach their office at 408-807-1984 to learn more about their specific services. Their team is ready to answer questions about how they support local residents.
Quality of Care
What Is Hospice Care Like in MENLO PARK?
Hospice care in Menlo Park focuses on comfort during a serious illness. Agencies provide care in your own home or in a care facility. The goal is to manage pain and improve daily life for the patient. Universal Hospice Care LLC supports this goal with a specialized team. Their staff includes a registered nurse and a licensed practical nurse. These professionals work closely with one volunteer to meet patient needs. This small team structure allows for focused attention on every family they serve. You can expect regular visits to help with medical tasks. They also offer emotional support for everyone involved. The local area has several resources for families who need extra help. You should reach out to local providers early to understand what support is available.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision. You should feel comfortable with the people who will enter your home. Here are some questions to help you decide. First, ask how quickly a nurse can arrive if an emergency happens. Second, ask how they handle pain management during the night or on weekends. Third, ask how often a nurse will visit the patient. Finally, ask how the volunteer will support the family. These answers help you see if the agency is a good fit. Do not be afraid to ask for clarity on any part of their care plan. You deserve clear information about how they will help your loved one. Take your time with these conversations. Good providers want you to feel confident in their services.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep them safe for future generations.
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