UNIVERSAL HOSPICE CARE LLC
Provider Information
- Address
- 800 ROBLE AVENUE, SUITE 108
MENLO PARK, CA 94025 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 20, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNIVERSAL HOSPICE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNIVERSAL HOSPICE CARE LLC compares to hospices nationwide.
15.7 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
15
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.7 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.2%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$29,058 · 90th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 6.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening97.4%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life6.7%
- All care steps completed94.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia45%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones
Universal Hospice Care LLC provides end-of-life support to families in Menlo Park, California. They focus on comfort and dignity for patients during their final months. The team works to manage pain and help families navigate this difficult transition together. Choosing the right care is a major decision for any family. That is why having a reliable partner in San Mateo County matters so much. They aim to bring peace to the home environment. You deserve to feel supported every step of the way. This provider offers a path toward comfort when curative treatments are no longer the goal. It is about living each day with as much quality as possible. The staff understands the local community needs and works to meet them daily. Their office is located on Roble Avenue, making them a central resource for those living in the Menlo Park area.
About UNIVERSAL HOSPICE CARE LLC
Universal Hospice Care LLC operates as a for-profit hospice provider. They earned their Medicare certification on August 20, 2020. This certification means they meet strict federal standards for patient care and safety. Being a for-profit group means they manage their own resources to provide specialized services. But what does that mean for you? It simply means they have a specific structure for how they deliver care. They have been serving the community for several years now. Families should know that Medicare covers almost all hospice costs for those who qualify. You do not have to worry about the financial burden of basic hospice services. The thing is, all Medicare-certified hospices must follow the same core rules for patient care. This ensures your loved one gets the standard of support they need. You can feel confident that they are held to national requirements.
Quality Rating Note
Understanding Hospice Care in MENLO PARK
Menlo Park is a tight-knit community with access to many medical resources. Hospice care here is designed to be mobile, meaning the team comes to you. Most patients receive care in their own homes or at a care facility. The goal is to keep your loved one in a familiar place. That is where they feel most at peace. In San Mateo County, you have access to several skilled providers who know the local health systems well. This local knowledge helps when you need to coordinate with doctors or get equipment fast. Hospice is not just about medicine, though. It is about the social and emotional help that keeps a family whole. You are never alone in this process. Having a team that knows the area can save you time and stress. They know which pharmacies and hospitals work best with their hospice program.
What to Ask When Choosing a Hospice Provider
You need to feel comfortable with the people entering your home. Do not be afraid to ask tough questions early on. First, ask how quickly a nurse can get to your home in an emergency. You want to know they are available 24/7 if pain levels change. Second, ask how they handle spiritual or emotional support for the family. Does the team include a chaplain or a counselor? That can be a huge comfort during hard days. Third, ask about their experience with your loved one's specific illness. Some teams have extra training for certain conditions. Finally, ask what the plan is if the patient needs to go to a hospital. A good provider will have a clear answer for every single one of these. Take notes during your call. It helps to have the answers written down when you are feeling overwhelmed.
Keep Your Family Stories Alive
The time you spend with your loved ones is precious. We can help you record their memories and wisdom so future generations can cherish them forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.