MEMORIALCARE HOSPICE AND PALLIATIVE SERVICES
Provider Information
- Address
- 24411 HEALTH CENTER DR, SUITE 100
LAGUNA HILLS, CA 92653 - Ownership Type
- Non-Profit
- Medicare Certified Since
- September 3, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 76 |
43
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MEMORIALCARE HOSPICE AND PALLIATIVE SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MEMORIALCARE HOSPICE AND PALLIATIVE SERVICES compares to hospices nationwide.
17.7 minutes
of nurse care per routine home care day, on average
That is the 90th percentile among hospices nationally. The national median is about 12 minutes.
82
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17.7 min
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.5%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.1%
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.2%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.3%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.9%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)96th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,879 · 18th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment100%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed100%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids85.1%
- Visits in the last days of life61.3%
- All care steps completed91.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia18%
- Heart and circulatory disease20%
- Lung and respiratory disease22%
- Stroke4%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Laguna Hills
MemorialCare Hospice and Palliative Services offers end-of-life care for people in Laguna Hills, California. This non-profit provider has served the community since 1992. They hold accreditation from the Joint Commission. This means they meet high standards for safety and quality. Their team works to provide comfort for patients living in Orange County.
About MemorialCare Hospice and Palliative Services
This provider operates as a non-profit organization. Non-profit status often means any extra money goes back into patient care. They have been certified by Medicare for over thirty years. That is a long history of service. They also earned the Joint Commission seal of approval. This group checks hospitals and clinics to ensure they follow strict rules for care. It shows that an outside team verified their practices. You should know that their staff includes 17 registered nurses and 4 licensed practical nurses. They also work with 76 volunteers. These volunteers help patients with companionship and daily needs. Families can feel better knowing a large team is there to help. The staff composition shows they have many eyes on patient needs. You get a mix of medical experts and support staff working together for your loved one.
Quality Overview
What Is Hospice Care Like in Laguna Hills?
Hospice care in this area focuses on comfort. It is for people with a serious illness who are no longer seeking a cure. The team comes to the patient. They visit homes or care facilities in Laguna Hills to provide medical support. You get help with pain management and symptom control. But they do more than just medical work. The staff also provides emotional and spiritual support for the whole family. They have 76 volunteers who offer extra time and presence. This is a big help when family members need a break. The goal is to keep the patient at home if possible. They make sure the patient stays comfortable and safe. It is about improving the quality of each day. You can expect regular visits from nurses and aides who know how to help.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is hard. You want to ask the right things. First, ask how quickly a nurse can get to your home in an emergency. You need to know if they have staff on call at night. Second, ask how they handle pain medication. You want to know their plan for keeping your loved one comfortable. Third, ask how they support family caregivers. It is okay to ask about the training their volunteers receive. And finally, ask how they communicate changes in the patient's condition. You deserve clear answers. Do not be afraid to ask these questions to find the best fit for your family.
Keep Your Family Stories Safe
Your loved one has a life full of memories. We can help you save these stories for future generations to enjoy.
Preserve Family MemoriesOther Hospice Providers Nearby
CALIFORNIA MISSION HOSPICE, LLC
CARE PLUS HOSPICE
LAGUNA HILLS HOSPICE
MERCY HOSPICE
HEARTLAND HOSPICE (SANTA CLARA)
PERSONAL CARE HOSPICE SERVICES, INC.
Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
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What Nearly 17,000 Hospice Inspection Reports Reveal
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How to Spot a Trustworthy Hospice in 2026
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.