JOURNEY HOSPICE SERVICES, INC
Provider Information
- Address
- 500 E OLIVE AVE SUITE 710
BURBANK, CA 91501 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 27, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what JOURNEY HOSPICE SERVICES, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how JOURNEY HOSPICE SERVICES, INC compares to hospices nationwide.
7.6 minutes
of nurse care per routine home care day, on average
That is the 7th percentile among hospices nationally. The national median is about 12 minutes.
23
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.6 min
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.3%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life78.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits84.8%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34.1%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.9%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.2%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$28,581 · 89th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 84.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment96.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment84.1%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed87%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease50%
- Stroke23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of Journey Hospice Services, Inc
Journey Hospice Services, Inc provides end-of-life care in Burbank, California. They serve patients and their families throughout the Los Angeles area. Their team focuses on comfort and support for those facing a serious illness. They provide professional care to help manage pain and improve quality of life. Families can count on their team to be there during difficult times. This hospice is committed to meeting the needs of the Burbank community. Their staff works hard to ensure patients are comfortable and treated with respect. They focus on the physical and emotional needs of every person they serve. Whether at home or in a care facility, they bring care to you. Choosing a local provider helps families feel more connected to their support team.
About Journey Hospice Services, Inc
Journey Hospice Services, Inc is a for-profit provider. They have been certified by Medicare since January 27, 2017. This long history shows their dedication to meeting federal standards for hospice care. Families should know that Medicare certification means they follow strict rules. These rules ensure that care remains safe and consistent for every patient. Being a for-profit hospice means they operate under specific business guidelines. However, their main goal is providing high-quality care to those who need it most. They have built a reputation in Los Angeles County over several years. Knowing their history can help families feel more confident in their choice. You can always ask them about their specific approach to care and how they support family members. They are ready to answer your questions and guide you through the process.
Understanding Hospice Care in Burbank
Finding the right hospice in Burbank means looking at the services offered nearby. Los Angeles County has many options for families seeking end-of-life support. Hospice care is not about giving up on life. Instead, it is about making the remaining time as comfortable as possible. Teams often include nurses, doctors, and social workers. They work together to help the patient stay at home. This can be a great comfort for families who want to stay together. Local providers like Journey Hospice Services, Inc are familiar with the area. They can often start services quickly to help manage urgent needs. It is important to talk to a few providers to see who fits your family best. You should feel comfortable with the team that will enter your home. Local care often means faster visits and better communication for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for any family. You should feel empowered to ask questions until you feel satisfied. Here are some key things to ask during your first meeting:
- How quickly can your team come to my home if there is an emergency?
- What specific services do you provide to help with pain and physical comfort?
- How do you support the emotional and spiritual needs of the family?
- What is the average number of visits per week from your staff?
These questions help you understand how the hospice works. Listen to how they answer you. The right provider will be patient and kind. They should explain things clearly without using confusing medical terms. You have the right to choose a provider that makes you feel safe and supported. Take your time to make the choice that feels right for you.
Preserve Your Family Stories
During this time, capturing memories and family history can be a beautiful gift for future generations. We offer simple tools to help you record and save these important stories.
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Helpful Guides for Families
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Understanding Medicare Hospice Benefits: A Family Guide
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Creating a Living Will Checklist: A Hospice Care Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.