HEART 2 HEART HOSPICE CARE, INC
Provider Information
- Address
- 2908 N NAOMI ST SUITE A
BURBANK, CA 91504 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 20, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART 2 HEART HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART 2 HEART HOSPICE CARE, INC compares to hospices nationwide.
13.1 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
31
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.1 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life80%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits33.9%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.5%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.9%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,576 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 4.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment89.2%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life4.8%
- All care steps completed91.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia35%
- Heart and circulatory disease11%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Heart 2 Heart Hospice Care
Heart 2 Heart Hospice Care, Inc. serves families in Burbank, California. They offer hospice support for patients needing comfort during end-of-life care. The provider is accredited by the Joint Commission. This group sets high standards for safety and patient care. They have been certified by Medicare since 2014. Their team works to provide quality services in the Los Angeles area. You can reach their office on North Naomi Street. It is a local provider for those in the 91504 zip code.
Understanding This Provider
Heart 2 Heart Hospice Care operates as a for-profit hospice. They have maintained Medicare certification for over a decade. The Joint Commission accreditation shows they meet strict national standards for health care quality. This group reviews hospice agencies to ensure they keep patients safe. They check how the agency manages medicine and staff training. You should know that this provider is a freestanding hospice. It is not part of a hospital system. They have a small, focused team of 9 employees. This includes 2 registered nurses, 1 licensed practical nurse, and 1 physician. A small team often allows for more personal attention. That is a helpful detail for families to consider when they plan for hospice support.
Quality Performance
What Is Hospice Care Like in BURBANK?
Hospice care in Burbank focuses on comfort and dignity for the patient. It brings a team of experts to your home. The goal is to manage pain and support the family during a hard time. In this area, teams usually include nurses, doctors, and aides. They work together to create a care plan that fits your specific needs. Heart 2 Heart Hospice Care uses a small staff to provide these services. Having 2 registered nurses and a physician on the team means there is medical oversight for your loved one. Most families find comfort in knowing a doctor leads the care team. This helps ensure that symptoms stay managed at all times. You can ask them how they coordinate with your primary doctor. That is a standard part of how hospice works in California.
What to Ask When Choosing a Hospice Provider
Choosing a hospice agency is a big decision. You should feel comfortable with the team you pick. Start by asking how quickly a nurse can get to your home if an emergency happens. Ask how they handle pain management during the night or on weekends. It is also good to learn how they support the family after a loss. You might ask how their staff communicates with your family doctor. Do they have a plan for when things change suddenly? These questions help you see if their style matches what your family needs. Take your time to get clear answers. A good provider will be happy to explain their process to you.
Preserve Your Family Stories
Your loved one has a life full of memories that deserve to be kept safe. Start documenting those special moments today.
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