HEART 2 HEART HOSPICE CARE, INC
Provider Information
- Address
- 2908 N NAOMI ST SUITE A
BURBANK, CA 91504 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 20, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART 2 HEART HOSPICE CARE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART 2 HEART HOSPICE CARE, INC compares to hospices nationwide.
13.1 minutes
of nurse care per routine home care day, on average
That is the 59th percentile among hospices nationally. The national median is about 12 minutes.
31
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.1 min
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life80%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits33.9%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.5%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.9%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,576 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 4.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.0%
- Pain assessment89.1%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life4.8%
- All care steps completed91.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia35%
- Heart and circulatory disease11%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heart 2 Heart Hospice Care, Inc
Heart 2 Heart Hospice Care, Inc serves residents in Burbank, California. This provider offers end-of-life support for patients in Los Angeles County. They focus on comfort and symptom control. The agency holds accreditation from the Joint Commission. This means they meet strict national standards for patient safety and care quality. They have provided these services since 2014. Families in the Burbank area can look to this provider for professional hospice support. They operate as a for-profit hospice agency. Choosing a local provider often helps with quick response times when needs change. This agency remains dedicated to meeting the daily requirements of their patients. They provide care in a variety of settings based on individual needs. You can reach their Burbank office at (818) 972-1111 to learn more about their specific service area and care options.
About Heart 2 Heart Hospice Care, Inc
This agency is a for-profit hospice provider. They earned their Medicare certification in November 2014. This date marks nearly a decade of service in the community. The Joint Commission accreditation is a high bar to reach. It shows that an outside group checked their work and found it consistent. They look at how the team handles medication and patient safety. Agencies with this status often show a strong focus on internal processes. That matters for your peace of mind. The team includes one physician and three nurses. This staff mix ensures that medical needs receive proper attention. You should know that for-profit status does not change the high standards required by Medicare. Every hospice must follow the same federal rules for patient care. They must report data to help keep these standards high. This transparency helps families compare their options with confidence. It is a good idea to speak with them about their specific care approach.
Quality Performance
What Is Hospice Care Like in Burbank?
Hospice care in Burbank focuses on comfort rather than a cure. It happens wherever the patient lives. The team comes to the home or a care facility. They provide medical support to manage pain and other symptoms. This team includes two registered nurses and one licensed practical nurse. A doctor also oversees the medical plan. This group works together to support the patient and the family. They handle the equipment and the medicine. They also offer emotional support for everyone involved. Some families worry about the cost of these services. Medicare pays for hospice care when a patient meets the rules. This means most families do not pay out of pocket for these visits. That is a weight off your shoulders. The goal is to keep the patient calm and comfortable. You can ask the team about how they coordinate with your own doctors to keep everyone on the same page.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big step for your family. You should ask questions that help you understand the daily routine of care. Start by asking how quickly a nurse can come to the home if a problem arises. Ask how they handle pain management during the night or on weekends. It is also good to ask about their experience with specific health conditions. You might want to know how the team communicates with family members. Ask who will be the main person to call with updates or concerns. You should also ask if they have volunteers who can provide extra companionship. Do not feel rushed during these talks. A good provider will take the time to answer every question you have. They should be clear about what they can and cannot do for your loved one. Take notes to help you remember the details later.
Preserve Your Family History
Your loved one has a lifetime of stories worth saving. Record their voice and memories today to create a lasting gift for future generations.
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