GENTIVA
Provider Information
- Address
- 3801 WEST MAIN STREET, SUITE A
RUSSELLVILLE, AR 72801 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 23, 1992
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 1 |
41
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
9.9 minutes
of nurse care per routine home care day, on average
That is the 24th percentile among hospices nationally. The national median is about 12 minutes.
175
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.9 min
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.3%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits43.6%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months51.8%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.4%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,298 · 79th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life78.2%
- All care steps completed98.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer13%
- Dementia29%
- Heart and circulatory disease36%
- Lung and respiratory disease15%
- Stroke3%
- Other conditions6%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Russellville
Gentiva serves families in Russellville, Arkansas, from their office on West Main Street. They offer end of life support for people in Pope County and the surrounding area. This provider is certified by Medicare and holds accreditation from CHAP. That group checks to see that a hospice meets high standards for safety and health. They have been serving the community for over thirty years. Choosing a provider is a big decision for your family. This team works to keep patients comfortable and supported during their final months. Their goal is to improve quality of life every single day.
About GENTIVA
Gentiva operates as a for-profit hospice provider. They earned their Medicare certification in late 1992. Being CHAP accredited shows they meet strict rules for how they run their business. CHAP sends experts to look at their policies and care methods. It is a sign of trust for families. The team includes sixteen registered nurses and four licensed practical nurses. They also have a volunteer on staff to help with patient needs. That is a solid group of professionals. You should know that for-profit status does not change the care quality for your loved one. Every hospice must follow the same federal rules to keep their license. This provider has been in the area for a long time. They understand the local needs of neighbors in Arkansas.
Quality Performance
Understanding Hospice Care in Russellville
Hospice is about comfort when a cure is no longer the goal. It is not about giving up hope. It is about living well for as long as possible. In Russellville, you have choices for this type of care. Gentiva is a freestanding provider with a team of forty-one employees. They use many nurses to ensure that someone is always ready to check on a patient. Most people want to stay in their own home. Hospice makes that possible by bringing the care to your front door. The team visits to check on pain and offer emotional support. They also teach family members how to help their loved ones. It is a team effort. You are never alone in this process. Having a large staff means they can respond to changes in a patient's health very quickly.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions. Start by asking how quickly a nurse can get to your home after a call. You also need to know how they handle pain management at night or on weekends. Ask about their volunteer program and how they support the family after a loss. It is also good to ask how they work with your current doctor to keep care plans clear. Do not feel rushed to pick a provider. Take your time to talk with the staff. Ask if they have experience with your specific health needs. Good hospice teams are happy to answer these questions. They want you to feel calm and ready for the journey ahead. Trust your gut feeling when you talk to them.
Preserve Your Family Stories
Your loved one has a lifetime of stories that deserve to be kept safe for future generations to cherish and remember.
Start Your StoryOther Hospice Providers Nearby
LIFETOUCH HEALTH HOSPICE CARE
ST BERNARDS REGIONAL MED CTR H
ENCOMPASS HEALTH HOSPICE
ELITE HOSPICE
OUACHITA COUNTY MEDICAL CENTER HOSPICE
WASHINGTON REGIONAL HOSPICE
Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.