HospiceScout

GENTIVA

Provider Information

Address
3801 WEST MAIN STREET, SUITE A
RUSSELLVILLE, AR 72801
Ownership Type
For-Profit
Medicare Certified Since
December 23, 1992

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Hospice Care at GENTIVA

GENTIVA serves families in Russellville, Arkansas, from their office on West Main Street. They offer specialized end-of-life care focused on comfort and dignity for patients facing serious illnesses. The team works to manage pain and support emotional needs for everyone involved. This is a local resource for those in Pope County who need professional hospice support. Choosing the right team makes a real difference during a difficult time. That is why having a provider right in your neighborhood is so helpful. The staff aims to keep patients comfortable in their own homes whenever possible. It is about helping your loved one spend their time in a place they know and love. You deserve a team that listens and responds to your family's specific needs every single day.

About GENTIVA

GENTIVA is a for-profit hospice provider that has been Medicare certified since December 1992. That is over 30 years of history serving the community. When you look for a hospice, you want a team with a long track record. Being certified for this long shows they have stayed consistent with government standards for decades. Being a for-profit group means they operate under a specific business model, but they still must meet the same strict Medicare rules as any other hospice. Families should know that Medicare covers almost all hospice costs for those who qualify. This takes a huge weight off your shoulders during a stressful season. You should always check if they accept your specific insurance plan during your first meeting. The goal is to focus on care, not paperwork. GENTIVA brings years of experience to the table to help your family find peace.

Quality Insights

GENTIVA holds a strong 4.5 out of 5-star overall rating from CMS. They also earned 4.5 stars for their quality of care and 4 stars for patient satisfaction. These scores tell us they are doing a great job meeting the needs of the families they serve.

Understanding Hospice Care in Russellville

Hospice is not a place you go to die. It is a service that comes to you to help you live better. In Russellville, hospice teams include nurses, doctors, aides, and social workers. They visit your home to check on your loved one. They also help with things like medical supplies and equipment. The thing is, many families wait too long to call for help. They think hospice is only for the very last few days. But the truth is that starting care early can lead to better comfort and less stress for months. Medicare sets the rules for how this care works across the country. But each local team brings their own personal touch. You want a team that knows the local doctors and hospitals in Pope County well. That local connection helps everything run much smoother when you have a question or a sudden need.

What to Ask When Choosing a Hospice Provider

Picking a hospice team is a big decision. You should feel comfortable asking hard questions. First, ask how quickly a nurse can get to your home if there is an emergency at night. You need to know someone is available 24/7. Second, ask how they help with emotional and spiritual pain. It is not just about medicine. A good team supports the whole family, not just the patient. Third, ask about their experience with your loved one’s specific health condition. Some teams have special skills for certain illnesses. And finally, ask how they communicate with your primary doctor. You want everyone on the same page. Do not be afraid to interview more than one group. You are the boss of your own care experience. The right team will be happy to answer your questions and put your mind at ease.

Preserve Your Family's Story

Your loved one has a lifetime of memories and wisdom to share. We can help you record these precious stories so they are never forgotten by future generations.

Start Your Story

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.