BAPTIST HEALTH HOSPICE LITTLE ROCK
Provider Information
- Address
- 11900 COLONEL GLENN RD, SUITE 2300
LITTLE ROCK, AR 72210 - Ownership Type
- Non-Profit
- Medicare Certified Since
- September 24, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Licensed Practical Nurses (LPN) | 3 |
| Volunteers | 7 |
33
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what BAPTIST HEALTH HOSPICE LITTLE ROCK reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how BAPTIST HEALTH HOSPICE LITTLE ROCK compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
93
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89.4%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.9%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.1%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.6%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,850 · 10th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 32.8% of patients or more. Most hospices score above 90 percent.
- Pain screening98.1%
- Pain assessment99.3%
- Breathing difficulty screening97.5%
- Breathing difficulty treatment99.1%
- Treatment preferences discussed99.3%
- Beliefs and values discussed98.6%
- Bowel care for patients on opioids100%
- Visits in the last days of life32.8%
- All care steps completed93.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia22%
- Heart and circulatory disease12%
- Lung and respiratory disease11%
- Stroke8%
- Other conditions26%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Baptist Health Hospice Little Rock
Baptist Health Hospice Little Rock serves families in Pulaski County and the surrounding Arkansas area. This non-profit provider operates as a hospital-based program. They have provided hospice services since 1991. This history shows deep roots in the local health community. Families often look for providers with this level of stability. Their team includes 17 registered nurses and 3 licensed practical nurses. They also work with 7 volunteers to support patient needs. This staffing mix focuses on clinical care and daily support. The program is part of a larger hospital system in Little Rock. Choosing a hospital-based hospice can offer comfort to families who already know the Baptist Health network. You can reach their office at 11900 Colonel Glenn Road for more details on their current service area. It is a long-standing option for those needing end-of-life care in the region.
Understanding Their Quality of Care
This provider is a non-profit organization. Non-profit status often means the agency puts all extra money back into patient services. They have been Medicare certified for over three decades. This certification means they follow strict federal rules for health and safety. Their quality of care scores are excellent based on the CMS Hospice Care Index. This index looks at how well the team manages pain and keeps patients safe. It is a strong indicator of their clinical performance. The patient satisfaction scores are currently average. These scores come from surveys sent to families after a loved one passes. They reflect how families felt about communication and support during care. You should look at these different areas as a whole picture. High clinical marks are helpful, but personal comfort matters just as much. Ask them how they use this feedback to improve their daily work.
Quality Summary
What Is Hospice Care Like in Little Rock?
Hospice care in Arkansas focuses on comfort and quality of life. The goal is to manage pain and symptoms at home or in a facility. In Little Rock, families have access to teams that include doctors, nurses, and social workers. This specific provider uses a team of 33 staff members to manage care. Nurses are the primary point of contact for daily health changes. They work to keep your loved one comfortable and peaceful. Volunteers are also part of the team. They provide companionship, which is a great help for caregivers. You might wonder how a hospital-based team differs from others. They often have direct access to hospital resources if a crisis happens. This can be a benefit for patients with complex health needs. Ask the team how their specific staff members coordinate with your family doctor in Little Rock.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a personal process. You should feel comfortable with the team you select. Start by asking how quickly a nurse can arrive if an emergency happens at night. It is also good to ask about their specific experience with your loved one's diagnosis. Ask if they provide 24-hour phone support for caregivers who have urgent questions. You should also ask how they help the family with emotional or spiritual support. Does their social worker meet with families regularly? Do they help with equipment like hospital beds or oxygen? These items are usually covered by Medicare, but it helps to know how they manage delivery. Finally, ask about their staff turnover. A stable team often provides more consistent care over time. Take your time with these questions. You deserve clear answers.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping. Capture their wisdom and experiences today to create a lasting gift for your children and grandchildren.
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