GENTIVA
Provider Information
- Address
- 2212 MALVERN AVENUE STE 3-B
HOT SPRINGS, AR 71901 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 10, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 1 |
30
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
9.2 minutes
of nurse care per routine home care day, on average
That is the 17th percentile among hospices nationally. The national median is about 12 minutes.
159
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.2 min
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.7%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.2%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.5%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,037 · 45th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 59.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment99.1%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment98.8%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life59.9%
- All care steps completed97.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia19%
- Heart and circulatory disease30%
- Lung and respiratory disease17%
- Stroke11%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva in Hot Springs
Gentiva provides hospice services for families in Hot Springs, Arkansas. They operate out of their office on Malvern Avenue in Garland County. Their team focuses on comfort, dignity, and support for those facing a life-limiting illness. They help patients stay in their homes while managing symptoms with care. The goal is to improve quality of life for everyone involved. It is a big decision, but having local support makes a real difference. Gentiva has been part of the Medicare hospice system since September 1993. That is over three decades of experience serving the community. You can reach their team directly at (501) 781-4033 to discuss your specific needs. They understand the local area and the unique challenges families face here. Choosing a provider is a personal step. Getting the right information early on helps families feel more at ease during a difficult time.
About Gentiva
Gentiva operates as a for-profit hospice provider. Being Medicare-certified means they meet strict federal rules for safety and care quality. They have maintained this status since 1993. That long history shows they know how to navigate the complexities of end-of-life care. What most people do not realize is that for-profit status does not change the core mission of hospice. The mission is always to provide comfort and peace. Families should know that Medicare covers these services fully for those who qualify. This includes nursing care, medications, and medical equipment related to the illness. Gentiva works with patients to create a plan that fits their specific wishes. The team includes doctors, nurses, and aides who visit the patient wherever they call home. It is about building a circle of support. They aim to be there when things get tough. You can trust that they have the systems in place to handle medical needs effectively.
Quality Insights
Understanding Hospice Care in Hot Springs
Hospice is not a place. It is a philosophy of care. In Hot Springs, many families choose to receive this support in their own homes. The team comes to you. They bring supplies, tools, and a kind heart. The thing is, hospice is meant for the final months of life. Some families wait too long to call. They miss out on months of extra help and comfort. Hospice teams here in Garland County know the local doctors and hospitals well. This makes coordinating care much easier. If a patient needs to move to a facility, the hospice team keeps working with them. You are never alone in this process. The staff acts as a bridge between the family and the medical world. They take the weight off your shoulders so you can focus on being a family again. It turns a scary time into a manageable one.
What to Ask When Choosing a Hospice Provider
Picking the right team is vital. Start by asking how quickly a nurse can get to your home in an emergency. You need to know that help is just a phone call away. Ask how they handle pain and other symptoms at night or on weekends. Will you have the same nurse visiting often? Continuity matters. It helps the patient build a real bond with their care team. Ask what kind of support they offer to family members, too. They should provide grief counseling and help with daily chores. Do not be afraid to ask about their experience with your specific diagnosis. Every situation is different. A good provider will answer these questions with patience and honesty. If you feel rushed, that is a red flag. Take your time. Ask until you feel you have the full picture. You deserve clear answers.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories to share. Capture their voice and history today to create a beautiful record for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
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