WINGS OF HOPE HOSPICE AND PALLIATIVE CARE, INC.
Provider Information
- Address
- 11022 NORTH 28TH DRIVE, SUITE 205
PHOENIX, AZ 85029 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 24, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Volunteers | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WINGS OF HOPE HOSPICE AND PALLIATIVE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WINGS OF HOPE HOSPICE AND PALLIATIVE CARE, INC. compares to hospices nationwide.
9.4 minutes
of nurse care per routine home care day, on average
That is the 19th percentile among hospices nationally. The national median is about 12 minutes.
87
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.4 min
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits57.7%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.5%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.8%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.8%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,077 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 77.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment99%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life77.5%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia28%
- Heart and circulatory disease27%
- Lung and respiratory disease12%
- Stroke6%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Wings of Hope Hospice and Palliative Care
Wings of Hope Hospice and Palliative Care, Inc. serves families in Phoenix, Arizona. This provider offers hospice services to those needing end-of-life care in their own homes or care facilities. They hold accreditation from the Accreditation Commission for Health Care. This third-party group checks that the hospice meets high standards for safety and service. They have been certified by Medicare since late 2014. Their team works to meet the needs of each patient in Maricopa County. It is a local choice for people seeking professional hospice support.
About Wings of Hope Hospice and Palliative Care, Inc.
This hospice is a for-profit organization. It has operated under Medicare certification for nearly a decade. Accreditation from the Accreditation Commission for Health Care means an outside group reviewed their daily work. They check that the hospice follows strict rules for patient care and record keeping. That is a solid marker of quality. The team includes 11 staff members. This includes 5 registered nurses and 1 volunteer. Having a dedicated team allows for focused attention on every patient. Families should know that this accreditation helps ensure the care stays consistent over time. It provides a clear way to measure how well the team follows national safety goals. You want to feel sure about the medical support provided to your loved one. This accreditation helps build that peace of mind.
Quality Overview
What Is Hospice Care Like in PHOENIX?
Hospice care in Phoenix focuses on comfort and quality of life. The goal is to manage symptoms and provide emotional support for the whole family. Most care happens where the person lives. This might be a private home or an assisted living facility. The team at Wings of Hope includes 5 registered nurses. These nurses visit to check on symptoms and manage medication needs. They also have 1 volunteer on the team to offer companionship. The staff works with the family to create a plan that fits the patient. This plan changes as needs change. Everything is designed to keep the patient as comfortable and alert as possible. You can expect regular visits from the nursing staff. They are there to answer questions and help with daily care routines. Local hospice teams work hard to keep patients in familiar surroundings.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a big decision for your family. Start by asking how often a nurse will visit the home. You should also ask how the team handles pain management after normal business hours. It is good to know who you call in the middle of the night. Ask what specific tasks the volunteer can help with during the week. Find out how the hospice staff communicates with the primary doctor. You want everyone on the same page. Does the hospice provide extra support services like music therapy or grief counseling? Ask them to explain their plan for when symptoms change quickly. You deserve clear answers to these questions. Take your time to get the information you need before you sign any paperwork.
Preserve Your Family Stories
Your loved one has a unique history that deserves to be remembered. We help you collect and save those special memories for future generations to enjoy.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.