PILLARS HOSPICE CARE, LLC
Provider Information
- Address
- 10221 NORTH 32ND STREET, SUITE H
PHOENIX, AZ 85028 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 27, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PILLARS HOSPICE CARE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PILLARS HOSPICE CARE, LLC compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
13
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.7%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.5%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits73.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.7%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.3%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$28,212 · 89th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 47.6% of patients or more. Most hospices score above 90 percent.
- Pain screening85.7%
- Breathing difficulty screening85.7%
- Treatment preferences discussed85.7%
- Beliefs and values discussed52.4%
- Visits in the last days of life69%
- All care steps completed47.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Other conditions66%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
PILLARS HOSPICE CARE, LLC in Phoenix
PILLARS HOSPICE CARE, LLC serves patients and their families throughout Phoenix, Arizona. Located at 10221 North 32nd Street, they focus on providing comfort and support during life's final stages. The team works hard to manage pain and help patients remain at home whenever possible. Choosing hospice is a brave step for any family. It is all about focusing on quality of life and making every moment count. You deserve a team that listens to your needs. This provider brings care directly to the places where patients feel most at peace. Phoenix has many options, but finding the right fit for your loved one is the goal. They aim to bring dignity and calm to the hospice experience for everyone they serve in Maricopa County.
About PILLARS HOSPICE CARE, LLC
This is a for-profit hospice agency that has been certified by Medicare since May 27, 2013. That is over a decade of experience helping local families. Most people do not realize that Medicare certification means they must meet strict federal rules. That is a big deal for your peace of mind. Being a for-profit provider, they operate with a specific business model, but they still report their performance to federal regulators. You can find their data on public sites to see how they stack up. When you talk to them, ask how they use their resources to support your specific needs. They have been serving the Phoenix area for a long time. This history shows they understand the local community well. It is helpful to know who you are inviting into your home during such a private time.
High Quality Care Scores
Understanding Hospice Care in Phoenix
The Phoenix metro area is home to many hospice providers. This gives families a choice, but it can also feel a bit overwhelming. The thing is, all Medicare-certified agencies must offer the same basic services. These include nursing care, social work, and support for spiritual needs. But the culture and team approach can vary quite a bit between groups. Some are smaller and more personal. Others are part of larger health systems. You want a team that knows your neighborhood and works well with local hospitals. Because hospice is a team effort, the personalities of the staff matter just as much as the medical credentials. Take your time to meet the people who will be visiting your home. A good provider will make you feel like you are the only family they are helping today.
What to Ask When Choosing a Hospice Provider
It is smart to ask tough questions before you sign any papers. Start by asking how quickly a nurse can get to your home after a call. You want to know that help is there when you need it most. Also, ask how they handle pain management at night or on the weekends. Emergencies do not wait for business hours. Another good question is how they support the family emotionally. Do they offer grief counseling? And ask how often the hospice aide visits to help with daily tasks like bathing. You need to know what a typical week looks like. Do not be afraid to ask for examples of how they handle difficult situations. Their answers should be clear and leave you feeling confident in their care plan.
Keep Your Family Stories Alive
The time you spend with a loved one is precious. Recording their memories and life lessons creates a lasting gift for future generations to cherish forever.
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