HospiceScout

HOSPICE AT HEART TO HEART INC

For-ProfitCHAP AccreditedFreestanding Hospice

Provider Information

Address
13231 NORTH 35TH AVENUE, # A10 E
PHOENIX, AZ 85029
Ownership Type
For-Profit
Medicare Certified Since
March 15, 2022

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CMS Quality Ratings

Overall Rating
Not yet rated

Composite score combining quality measures and patient survey results.

Quality of Care
Not yet rated

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for HOSPICE AT HEART TO HEART INC
RoleStaff Count
Registered Nurses (RN)2
Licensed Practical Nurses (LPN)2
Physicians2
Volunteers1

9

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what HOSPICE AT HEART TO HEART INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Respite care (up to five days at a time, to give family caregivers a break)
Medical supplies and equipment
Brought in through an outside supplier

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.

HOSPICE AT HEART TO HEART INC

HOSPICE AT HEART TO HEART INC serves the Phoenix, Arizona area from their office on North 35th Avenue. This provider offers end-of-life care services for patients in Maricopa County. They have been Medicare certified since March 2022. The agency maintains accreditation through CHAP. This group works to support patients and their families during difficult times.

About HOSPICE AT HEART TO HEART INC

This provider operates as a for-profit hospice agency. They received Medicare certification in early 2022. Being CHAP accredited means an outside group checked their work against high standards. This is a big deal for quality control. These groups look at patient safety and how the office runs each day. Families should know that accreditation shows a commitment to meeting strict industry rules. You can ask them specifically about their most recent survey results. They have a small team of nine total employees. This includes two registered nurses and two licensed practical nurses. They also have two physicians and one volunteer on their roster. Every person on the team plays a specific role in patient care. It is helpful to ask how they coordinate visits between these different staff members.

Quality Ratings

Official quality ratings for this provider are not yet available from CMS. Because they are a newer agency, they may not have enough patient data for a public score yet. Always ask the agency for their internal quality reports during your interview.

What Is Hospice Care Like in PHOENIX?

Hospice care in Arizona focuses on comfort and dignity for those with terminal illnesses. Teams provide medical help and emotional support in the patient's home. At this agency, the staff includes two registered nurses and two licensed practical nurses. These nurses handle daily medical needs and manage pain symptoms. Two physicians are also part of their team to oversee the medical plan. One volunteer is available to provide extra companionship. Most agencies in Phoenix offer 24-hour access to a nurse by phone. This ensures you can get answers when problems arise at night or on weekends. The main goal is to keep the patient in their own bed surrounded by familiar things. That provides peace of mind for everyone involved. You should talk with the agency about how they handle after-hours calls in your specific neighborhood.

What to Ask When Choosing a Hospice Provider

Selecting a care team is a big decision for your family. Start by asking how quickly they can arrive for an emergency visit. You should also ask how they manage pain medications and if they provide medical equipment. Inquire about how often a nurse will visit the home each week. It is good to know who will be the main contact person for your questions. Ask how the agency supports the family after a death occurs. And check if they have experience with the specific condition your loved one has. These answers will help you see if their style fits your needs. Take notes during your talk to compare different agencies later. Clarity helps reduce stress during this time.

Preserve Your Family Stories

Your loved one has a life full of memories and wisdom. Capturing these stories creates a lasting gift for future generations to cherish.

Start Preserving Memories

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Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.