HospiceScout

GENTIVA II

Provider Information

Address
201 WEST GUADALUPE ROAD, SUITE 308
GILBERT, AZ 85233
Ownership Type
For-Profit
Medicare Certified Since
September 28, 1996

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Gentiva II in Gilbert

GENTIVA II provides hospice care for residents living in Gilbert, Arizona. Their office is found at 201 West Guadalupe Road, Suite 308. They help patients and families manage end-of-life care with comfort and dignity. The team focuses on physical, emotional, and spiritual support during a difficult time. Choosing the right hospice is a major decision for any family. This provider has served the community since 1996. That is a long time to build trust in a local area. They work to ensure patients feel safe and heard throughout their journey. Most people want to stay in their own home for as long as they can. Hospice makes that goal possible for many people in Maricopa County. You can reach their team directly at (480) 461-3144 to learn more about their specific programs and coverage options.

About GENTIVA II

GENTIVA II is a for-profit hospice provider. They have held Medicare certification since September 28, 1996. This long history shows they have deep experience with Medicare rules and standards. Being a for-profit agency means they operate under a specific business structure. Some families prefer non-profit groups, while others find the resources of a larger for-profit agency very helpful. The thing is, the quality of care often depends on the specific team in your town. They must follow strict federal guidelines to keep their certification. This keeps care standards consistent across the country. You should always ask how their team handles weekend or night calls. Having a nurse available around the clock is a huge comfort for families. And because they have been around for over 25 years, they know the Gilbert area well. This local knowledge helps them connect families with other resources in Maricopa County when needed.

Quality Insights

GENTIVA II holds a perfect 5/5 overall rating and a 5/5 for quality of care from CMS. While their clinical care is top-tier, their patient satisfaction score is 2/5. This suggests that while their medical outcomes are excellent, some families feel the communication or personal experience could be better. Use this information to ask specific questions about how they keep families informed.

Understanding Hospice Care in Gilbert

Hospice is about living well for as long as possible. It is not about giving up or just waiting for the end. The focus is on pain relief and comfort for the patient. In Gilbert, many agencies offer similar basic services under Medicare rules. But the way they deliver that care changes from one office to the next. You want a team that feels like an extension of your own family. The best providers listen to your goals and honor your personal wishes. Hospice usually includes nurses, aides, and social workers. They visit your home on a regular schedule. Some agencies also provide volunteers for companionship or help with light chores. If you live in Maricopa County, you have several choices for care. Do not feel rushed to pick the first one you find. Take a moment to talk with the staff and see if they are a good fit for your home life.

What to Ask When Choosing a Hospice Provider

You need to feel confident in the team you pick. Start by asking how they handle pain management at night. You should also ask how quickly a nurse can get to your home if an emergency happens. It is okay to ask about their staff turnover, too. A stable team usually provides better care. Ask them how they help family members cope with the stress of caregiving. You might ask what happens if the patient needs to move to an inpatient unit for a short time. Do they have their own beds or do they partner with a local hospital? And make sure you ask how they keep you informed about changes in the patient's condition. You are the partner in this care. Their job is to make your life easier and the patient's life more comfortable. Trust your gut feeling during these talks. It matters more than you think.

Preserve Your Family Stories

This time is about more than just medical care. It is a chance to capture the memories, lessons, and stories that define your loved one. Create a lasting record for future generations to cherish.

Start Your Legacy Project

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.