NORTHLAND HOSPICE AND PALLIATIVE CARE, INC.
Provider Information
- Address
- 452 NORTH SWITZER CANYON DRIVE
FLAGSTAFF, AZ 86001 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 16, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 24 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. compares to hospices nationwide.
11.3 minutes
of nurse care per routine home care day, on average
That is the 39th percentile among hospices nationally. The national median is about 12 minutes.
12
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.3 min
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.8%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months27.3%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,930 · 39th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life80.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia18%
- Heart and circulatory disease18%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Flagstaff
Northland Hospice and Palliative Care, Inc. provides comfort-focused support to residents of Flagstaff, Arizona. They help families manage serious illness with a focus on dignity and quality of life. The team offers medical, emotional, and spiritual support right where you live. Whether at home or in a facility, their goal is to keep patients comfortable and pain-free. That is the heart of their mission in Coconino County. Choosing the right support is a big decision for any family. You need a team that listens to your needs and acts with kindness. Northland Hospice has been serving this community for many years. They focus on the person, not just the diagnosis. It is about making every day count for those you love most. Their presence in Flagstaff offers peace of mind when you need it most. They are here to walk this path with you and your loved ones.
About Northland Hospice and Palliative Care, Inc.
This provider has been Medicare certified since June 16, 1992. That is over thirty years of experience helping families in the Flagstaff area. As a for-profit organization, they operate under specific federal guidelines to ensure care quality. The thing is, ownership status matters less than the care team itself. You want to know if they are reliable and kind. Their long history of certification shows they meet strict federal standards for safety and service. Families should know that hospice care is a team effort. You will work with nurses, doctors, and aides who specialize in end-of-life comfort. They also provide grief support for the whole family. It is a lot to take in at once, but you do not have to do it alone. Their office is located at 452 North Switzer Canyon Drive. You can call them at (928) 779-1227 to ask about their specific programs and coverage. They are ready to answer your questions.
Understanding Hospice Care in Flagstaff
Hospice is a special kind of care for people facing a terminal illness. The focus shifts from curing the disease to managing symptoms and pain. In Flagstaff, providers like this one bring that care to your home. But hospice is not just about medicine. It is about support for the spirit and the heart. Most people think hospice is only for the final days, but that is a mistake. You can start hospice care as soon as a doctor confirms a life-limiting illness. Many families find that starting earlier makes a huge difference. It allows the team to build a relationship with you and your loved one. The staff helps with daily tasks and provides equipment you might need. They also give family caregivers a well-deserved break. That is a big deal when you are doing all the heavy lifting. You deserve to focus on being a family instead of being a nurse.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a deeply personal choice. You should feel comfortable with the people entering your home. Start by asking how quickly they can respond to an emergency call at night. You need to know that help is just a phone call away. Ask how they handle pain management and if they have a doctor on call twenty-four hours a day. It is also wise to ask about their volunteer services. Volunteers can offer companionship or help with errands. Another good question is how they support family members after a loss. Grief support is a key part of the hospice benefit. Finally, ask if they have experience with your loved one’s specific condition. Some providers have extra training in areas like heart disease or dementia. Do not be afraid to ask these hard questions. The right provider will be happy to give you clear, honest answers. You are their partner in care.
Preserve Your Family's Precious Stories
During this time, the stories and memories of your loved ones are more important than ever. Creating a lasting record of their life experiences can provide comfort to your entire family for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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Choosing a Hospice Provider: A 5-Step Quality Guide
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