GENTIVA II
Provider Information
- Address
- 245 HOLSTON RD, STE A
WYTHEVILLE, VA 24382 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 7, 2006
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 4 |
17
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA II reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA II compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
151
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits37.3%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.4%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.4%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,769 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids96.7%
- Visits in the last days of life70.3%
- All care steps completed98.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia23%
- Heart and circulatory disease28%
- Lung and respiratory disease16%
- Stroke9%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Wytheville
GENTIVA II serves families in Wytheville, Virginia. This freestanding hospice provider offers care to those with serious illnesses. They have been certified by Medicare since early 2006. The team works to provide support through their CHAP accreditation. This group is a for-profit provider based in Botetourt County. Their office sits on Holston Road. They focus on meeting the needs of their community members during difficult times.
About GENTIVA II
GENTIVA II operates as a for-profit hospice agency. They earned their Medicare certification in 2006. Accreditation from CHAP shows that an outside group checks their work against national standards. This process helps ensure that the agency follows specific rules for safety and care delivery. Families should look for this stamp of approval when picking a provider. It means the hospice meets high benchmarks for how they operate their business. The agency employs 17 people who handle daily tasks for their patients. This includes a team of seven registered nurses and one licensed practical nurse. They also have four volunteers who assist with patient needs. Understanding these parts helps you see how the agency is built to support your loved one. You can call them directly at (540) 366-0927 if you have specific questions about their current capacity or the way they handle local care plans.
Quality Performance Summary
What Is Hospice Care Like in WYTHEVILLE?
Hospice care in this area focuses on comfort and relief. The team at GENTIVA II includes skilled nurses and volunteers who visit patients where they live. They aim to manage pain and symptoms so patients can spend time with their families. The staff includes seven registered nurses and one licensed practical nurse. This team structure allows them to provide clinical support on a regular basis. Volunteers also play a part by offering extra company or help with simple tasks. Every hospice in Virginia must meet federal rules for care. That said, the way they approach daily visits can differ from one office to the next. You should ask how they coordinate with your primary doctor. Clear talk between your medical team and the hospice staff is the best way to ensure care stays smooth and focused on your goals.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider requires careful thought. You should ask about their response time for emergency calls. It is also good to know how they handle care after hours or on weekends. Ask how many nurses they have available for home visits. You can also ask how they support family members who are grieving. Do they offer extra services like music or pet therapy? It is fine to ask about their recent quality scores too. Ask them to explain why their patient survey results look the way they do. A good hospice agency will be open about their strengths and their areas for growth. Take your time to get the answers you need before you decide. This is a big choice for your family. Make sure you feel heard during your first talk with them.
Preserve Your Family Stories
Your loved one has a lifetime of memories that deserve to be kept safe. Start documenting their history and favorite stories today to create a lasting gift for your family.
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