UNITED PALLIATIVE & HOSPICE CARE, INC.
Provider Information
- Address
- 1811 FIRST OAKS STREET #120
RICHMOND, TX 77406 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 8, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNITED PALLIATIVE & HOSPICE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNITED PALLIATIVE & HOSPICE CARE, INC. compares to hospices nationwide.
6.7 minutes
of nurse care per routine home care day, on average
That is the 4th percentile among hospices nationally. The national median is about 12 minutes.
71
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.7 min
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.3%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life46.8%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits91%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.3%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.1%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0.6%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.3%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,759 · 77th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life2.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer4%
- Dementia28%
- Heart and circulatory disease35%
- Lung and respiratory disease15%
- Stroke14%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
United Palliative & Hospice Care in Richmond
United Palliative & Hospice Care, Inc. serves families throughout Richmond, Texas, and the surrounding Fort Bend County area. This provider offers specialized end-of-life care and support services for patients who need comfort at home. They have held Medicare certification since 2019. The team holds accreditation from the Accreditation Commission for Health Care. That status shows they meet high standards for safety and patient care. Having an outside group check their work is a good sign for any family looking for support.
About United Palliative & Hospice Care, Inc.
This is a for-profit provider based on First Oaks Street. Many families choose to work with groups that hold outside accreditation. The Accreditation Commission for Health Care reviews the agency to ensure they follow best practices. They look at how the team manages medication and how they talk to patients. It is a rigorous process that goes beyond basic government rules. Their team includes 11 staff members. This group contains three registered nurses and one physician. They also work with one volunteer to support their mission. You should know that for-profit status means they are a business, but they must still meet strict federal rules. The local office in Richmond serves as the hub for their care coordination. They aim to provide consistent support for every person they serve. It is helpful to ask how their specific team will coordinate with your doctor.
Quality Performance
What Is Hospice Care Like in Richmond?
Hospice care in Richmond focuses on comfort when a cure is no longer the goal. The team comes to your home to help with pain and daily needs. You can expect a nurse to visit often to check on symptoms. They also help with equipment like hospital beds or oxygen. The staff here includes three registered nurses and a doctor to manage medical plans. They work to keep the patient calm and comfortable in their own space. It is a team effort. You will also find social workers who help with the emotional side of things. Having a local team means they can reach your home quickly. They know the area well. This local presence is a big plus for families who need someone nearby. They focus on quality of life for the patient every single day.
What to Ask When Choosing a Hospice Provider
Choosing the right team is a big task. You should feel comfortable with the people entering your home. Start by asking how quickly a nurse can visit if an emergency happens at night. Ask how they handle pain management and if they have a doctor on call. You might also want to know how the volunteer program works. It is good to ask how they help family members cope with grief. Finally, check if they have experience with the specific condition of your loved one. Write these questions down before you call. It helps to keep track of the answers you get from each provider. Clear communication is the best way to find the right fit.
Keep Family Stories Alive
Your family history is a gift. We provide tools to help you record and save stories for future generations during this important time.
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