UNITED PALLIATIVE & HOSPICE CARE, INC.
Provider Information
- Address
- 1811 FIRST OAKS STREET #120
RICHMOND, TX 77406 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 8, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNITED PALLIATIVE & HOSPICE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNITED PALLIATIVE & HOSPICE CARE, INC. compares to hospices nationwide.
6.7 minutes
of nurse care per routine home care day, on average
That is the 4th percentile among hospices nationally. The national median is about 12 minutes.
71
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.7 min
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.3%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life46.8%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits91%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.3%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.1%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0.6%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.3%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,759 · 77th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life2.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer4%
- Dementia28%
- Heart and circulatory disease35%
- Lung and respiratory disease15%
- Stroke14%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
United Palliative & Hospice Care
United Palliative & Hospice Care, Inc. serves families in Richmond, Texas. This provider offers palliative and hospice services to those in need of end of life support. They hold accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for patient safety and care quality. Their team works out of their office on First Oaks Street to support the Fort Bend County community.
About United Palliative & Hospice Care, Inc.
This provider operates as a for-profit hospice agency. They have been certified by Medicare since March 2019. Accreditation from the Accreditation Commission for Health Care means an outside group checked their work. These groups look at how a provider manages care and keeps records. They verify that the agency follows strict rules for patient comfort and medical safety. Families should know that this agency employs a team of 11 people. This team includes three registered nurses, one physician, and one volunteer. Their small size allows for a focused approach to care. You can ask them how they coordinate with your primary doctor. They must follow federal rules for every patient they see. That is the standard for all Medicare certified agencies. Choosing a provider is a personal step for any family.
Quality Performance
What Is Hospice Care Like in Richmond?
Hospice care in Richmond focuses on comfort and quality of life. It is not just about medicine. The goal is to manage pain and support the spirit of the patient. A team approach works best here. This agency uses a small group of staff to manage patient needs. With three registered nurses and a physician on staff, they have the medical skill to handle complex symptoms. Volunteers also play a part by offering companionship. The team meets often to discuss the best path for each person. They ensure that families stay informed about every change in care. This local team knows the area well. They can offer support in your own home or a care facility. Hospice is about making every day count. That is what matters most to families during this time.
What to Ask When Choosing a Hospice Provider
Families should interview a few agencies before making a final choice. Ask how the team handles pain management after business hours. You want to know that a nurse is ready to help at night. Ask how often a nurse will visit your loved one each week. It is also good to ask how they support family caregivers. Find out if they provide help with daily chores or errands. Ask about their plan for emergencies. You deserve clear answers about how they communicate with your family. Ask how they handle changes in the condition of the patient. These questions help you find the right fit. Take your time to get the details you need. Being prepared makes the decision much easier for everyone involved.
Preserve Your Family Stories
Your loved one has a lifetime of memories. Recording their stories provides a lasting gift for your children and grandchildren to treasure forever.
Start RecordingOther Hospice Providers Nearby
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.