SUNCREST HOSPICE
Provider Information
- Address
- 9020 N CAPITAL OF TEXAS HWY, SUITE I-360
AUSTIN, TX 78759 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 23, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUNCREST HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUNCREST HOSPICE compares to hospices nationwide.
11.8 minutes
of nurse care per routine home care day, on average
That is the 45th percentile among hospices nationally. The national median is about 12 minutes.
202
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.8 min
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.2%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.8%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits61.6%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.2%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months29.7%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.7%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.4%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,429 · 53rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 87.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.4%
- Pain assessment99.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.2%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids98.1%
- Visits in the last days of life87.6%
- All care steps completed98.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia27%
- Heart and circulatory disease18%
- Lung and respiratory disease7%
- Stroke17%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Suncrest Hospice
Suncrest Hospice serves families in Austin, Texas from their office on North Capital of Texas Highway. They provide end-of-life care focused on comfort and dignity for patients in Travis County. When a family chooses hospice, they look for a team to manage pain and support their loved ones at home. Suncrest has been certified by Medicare since July 2020. This means they meet federal standards for the care they provide. They operate as a for-profit organization, which is a common model for hospice providers across the state. Choosing the right partner is a big decision. We want to help you understand what this team brings to the table. Their goal is to make sure the patient stays as comfortable as possible during their final months. That is the heart of what they do every single day.
Quality and Care Standards
Suncrest Hospice holds a perfect 5/5 overall rating from Medicare. This score looks at how well they handle medical needs and patient care. They also earned a 5/5 rating for their quality of care. That is a big deal. It shows they are doing a great job with pain management and clinical tasks. But, there is another side to the story. Their patient satisfaction rating is 2/5 stars based on the CAHPS survey. This survey asks families about their experience with communication and support. While the medical care is rated very highly, some families reported they wanted more help with the emotional side of things. It is worth noting that every family has a different experience. You should always speak with the provider directly. Ask them how they plan to support your specific needs during this time.
Quality at a Glance
Understanding Hospice Care in Austin
Austin is a large community with many resources for families facing a terminal illness. Hospice is not just about the final days. It is about living as well as possible for as long as possible. Most people choose to receive care in their own homes. This keeps them near their family and their memories. In Travis County, you have several choices for hospice providers. Some are non-profit, and some are for-profit like Suncrest. The important thing is finding a team that listens to your goals. They should explain how they handle pain, how they help with daily tasks, and how they support the family. Don't feel rushed to pick the first one you find. Take a moment to talk with a few different agencies. You deserve to feel confident in the team you invite into your home.
What to Ask When Choosing a Hospice Provider
Picking a hospice team feels overwhelming, but you have the power to ask questions. Start by asking how quickly they can respond to an emergency call at night. You need to know that help is available 24/7. Ask how they manage pain and if they have a nurse who can visit your home regularly. It is also smart to ask about their support for family caregivers. Will they help with bathing or light chores? These tasks take a toll on a family. Finally, ask how they handle communication. You want a team that keeps you in the loop about any changes in your loved one's health. The right team will be happy to answer these questions clearly. If they seem rushed or annoyed, that might be a sign they are not the best fit for your family.
Keep Your Family Stories Alive
During this difficult time, the stories and memories of your loved ones matter more than ever. We can help you capture those important life moments to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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EDWARD'S HOME HEALTH, INC.
BEACON HOSPICE OF AUSTIN
GENERATIONS HEALTH CARE INC
EMBRACE HOSPICE
ST. DAVID'S HOSPICE & FAMILY CARE
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