SUNCREST HOSPICE
Provider Information
AUSTIN, TX 78759
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
About Suncrest Hospice
Suncrest Hospice serves families in Austin, Texas from their office on North Capital of Texas Highway. They provide end-of-life care focused on comfort and dignity for patients in Travis County. When a family chooses hospice, they look for a team to manage pain and support their loved ones at home. Suncrest has been certified by Medicare since July 2020. This means they meet federal standards for the care they provide. They operate as a for-profit organization, which is a common model for hospice providers across the state. Choosing the right partner is a big decision. We want to help you understand what this team brings to the table. Their goal is to make sure the patient stays as comfortable as possible during their final months. That is the heart of what they do every single day.
Quality and Care Standards
Suncrest Hospice holds a perfect 5/5 overall rating from Medicare. This score looks at how well they handle medical needs and patient care. They also earned a 5/5 rating for their quality of care. That is a big deal. It shows they are doing a great job with pain management and clinical tasks. But, there is another side to the story. Their patient satisfaction rating is 2/5 stars based on the CAHPS survey. This survey asks families about their experience with communication and support. While the medical care is rated very highly, some families reported they wanted more help with the emotional side of things. It is worth noting that every family has a different experience. You should always speak with the provider directly. Ask them how they plan to support your specific needs during this time.
Quality at a Glance
Understanding Hospice Care in Austin
Austin is a large community with many resources for families facing a terminal illness. Hospice is not just about the final days. It is about living as well as possible for as long as possible. Most people choose to receive care in their own homes. This keeps them near their family and their memories. In Travis County, you have several choices for hospice providers. Some are non-profit, and some are for-profit like Suncrest. The important thing is finding a team that listens to your goals. They should explain how they handle pain, how they help with daily tasks, and how they support the family. Don't feel rushed to pick the first one you find. Take a moment to talk with a few different agencies. You deserve to feel confident in the team you invite into your home.
What to Ask When Choosing a Hospice Provider
Picking a hospice team feels overwhelming, but you have the power to ask questions. Start by asking how quickly they can respond to an emergency call at night. You need to know that help is available 24/7. Ask how they manage pain and if they have a nurse who can visit your home regularly. It is also smart to ask about their support for family caregivers. Will they help with bathing or light chores? These tasks take a toll on a family. Finally, ask how they handle communication. You want a team that keeps you in the loop about any changes in your loved one's health. The right team will be happy to answer these questions clearly. If they seem rushed or annoyed, that might be a sign they are not the best fit for your family.
Keep Your Family Stories Alive
During this difficult time, the stories and memories of your loved ones matter more than ever. We can help you capture those important life moments to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.