UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
Provider Information
- Address
- 3301 WEST ANDREW JOHNSON HIGHWAY, SUITE 102
MORRISTOWN, TN 37814 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 14, 1999
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 17 |
| Physicians | 2 |
| Volunteers | 19 |
33
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES compares to hospices nationwide.
11.8 minutes
of nurse care per routine home care day, on average
That is the 45th percentile among hospices nationally. The national median is about 12 minutes.
106
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.8 min
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.4%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits37.4%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.6%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.8%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,683 · 43rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life80.6%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia20%
- Heart and circulatory disease20%
- Lung and respiratory disease20%
- Stroke5%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
University of TN Medical Center Home Care Services
University of TN Medical Center Home Care Services offers hospice care to families in Morristown, Tennessee. This provider has served the local community since July 1999. They focus on providing care to patients in their own homes or residential settings. Their team works to meet the needs of those facing life-limiting illnesses in Hamblen County. You can reach their office on West Andrew Johnson Highway to learn more about their specific service area. They are a freestanding hospice provider dedicated to supporting patients and their loved ones through end-of-life care. Choosing a team that knows the local area helps ensure you get support when you need it most. They bring clinical expertise directly to the patient's bedside. This helps keep patients comfortable in their own familiar environment. That is a clear benefit for families who prefer home-based care options for their loved ones.
About University of TN Medical Center Home Care Services
This provider operates as a for-profit hospice agency. They have held Medicare certification for over two decades. This means they meet federal standards set by the government for hospice care. Medicare certification serves as a baseline for quality and safety across the country. Families should know that this agency is subject to regular reviews to maintain their status. The team includes 33 employees who handle the daily operations of care. This group includes 17 registered nurses and 2 physicians. They also work with 19 volunteers who help provide support to patients and families. Having a large team of nurses is a strong indicator of their clinical capacity. It allows them to manage complex symptoms effectively. You should look at how these staff members work together to support your specific needs. Understanding their structure helps families see how care is organized and delivered every single day.
Quality Performance
What Is Hospice Care Like in Morristown?
Hospice care in Morristown focuses on comfort and quality of life. It is not about curing an illness but about managing pain and symptoms. Teams visit patients at home to provide medical care and emotional support. A typical team includes doctors, nurses, and aides who work in tandem. They also offer social workers to help with planning and emotional needs. These professionals create a plan that fits the patient's unique goals and values. The goal is to keep the patient comfortable and alert while surrounded by their family. Many people find peace knowing a professional team is just a phone call away. Care is provided wherever the patient lives. This could be a private house or an assisted living facility. The presence of skilled nurses helps ensure that medications and treatments are managed well. This keeps the patient's environment calm and stable during a difficult time.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask questions before choosing a hospice team. Start by asking how quickly a nurse can arrive if an emergency happens at night. It is also wise to ask how they handle pain management and symptom relief for your specific condition. Ask how many staff members will be assigned to your case on a regular basis. You might also want to know how they involve family members in the daily care plan. Ask about their experience with your specific diagnosis. Finally, ask what kind of support they provide to the family after the patient passes away. These answers will help you understand their process and communication style. Clear answers build confidence. You deserve to know how the team will care for your loved one. Take your time to get the information you need to make a good decision for your family.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep their legacy alive for future generations to cherish.
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