HOPE HOSPICE & PALLIATIVE CARE
Provider Information
- Address
- 3085 FOUNTAINSIDE DR, STE 210
GERMANTOWN, TN 38138 - Ownership Type
- Other
- Medicare Certified Since
- June 21, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Physicians | 4 |
| Volunteers | 3 |
14
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOPE HOSPICE & PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOPE HOSPICE & PALLIATIVE CARE compares to hospices nationwide.
4.5 minutes
of nurse care per routine home care day, on average
That is the 1st percentile among hospices nationally. The national median is about 12 minutes.
51
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day4.5 min
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.3%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life43.2%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits82%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.4%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32.4%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.8%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,025 · 39th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 17.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life17.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia34%
- Heart and circulatory disease23%
- Lung and respiratory disease9%
- Stroke9%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Providing Care in Germantown
Hope Hospice & Palliative Care serves families across Germantown, Tennessee. They offer comfort-focused care for patients with life-limiting illnesses. Their team works out of their office on Fountainside Drive in Shelby County. The goal here is simple. They want to manage pain and improve quality of life for your loved ones. It is about dignity during a very hard time. You can reach their team at (901) 560-3600 to discuss your specific needs. They focus on the whole person. This means looking at physical, emotional, and spiritual health. That is a big deal when you are facing a serious health journey. Choosing the right help matters. This local team understands the specific needs of the Germantown community. They aim to provide support right where you live.
About HOPE HOSPICE & PALLIATIVE CARE
This provider has been Medicare certified since June 21, 2021. Their ownership is listed as Other. What does that mean for your family? It means they must follow strict federal rules to keep their certification. Medicare checks these providers often to ensure they meet safety and care standards. You should know that they have been operating for a few years now. That is long enough to build a solid rhythm in their care delivery. The thing is, every hospice is a bit different. Some are part of large groups, while others are local or run by non-profits. This one operates independently. You should always ask about their specific experience with your loved one's condition. They are there to help you navigate the medical side of things. It is okay to ask many questions. You are the advocate here.
Quality Rating Note
Understanding Hospice Care in GERMANTOWN
Finding the right care in Shelby County can feel like a heavy task. But you have options. Most hospice care happens right in your own home. That is where people feel most comfortable. The team comes to you. They bring medicine, supplies, and equipment. They also bring a nurse and a social worker to your door. The thing is, hospice is not just about the end of life. It is about living each day as well as possible. Many people wait too long to call. They think hospice is only for the very last days. That is a mistake. You can get help for months if you qualify. It changes the experience for everyone involved. You do not have to do this alone. Local providers like this one are ready to step in and support your family's needs today.
What to Ask When Choosing a Hospice Provider
You need to feel good about your choice. Start by asking these four things. First, ask how quickly they can get a nurse to your home in an emergency. Speed matters. Second, ask how they handle pain management at night or on weekends. You need to know someone is there 24/7. Third, ask what kind of support they offer to family caregivers. Burnout is real. You need a team that cares for you, too. Finally, ask about their experience with your specific diagnosis. Some teams have deeper knowledge in certain areas. Jot these down on a piece of paper before you call. It keeps you focused during a stressful chat. Do not feel rushed. You are interviewing them just as much as they are learning about you. Take your time to find the right fit.
Preserve Your Family's Story
This time is about love and memories. We provide a simple way to record family stories and wisdom to keep for future generations.
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