HEART OF HOSPICE UPSTATE
Provider Information
- Address
- 775 SPARTAN BLVD.
SPARTANBURG, SC 29301 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 19, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF HOSPICE UPSTATE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF HOSPICE UPSTATE compares to hospices nationwide.
10 minutes
of nurse care per routine home care day, on average
That is the 25th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10 min
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.3%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.1%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.6%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,044 · 61st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life84.6%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Heart of Hospice Upstate
Heart of Hospice Upstate provides care from their office on Spartan Blvd in Spartanburg, South Carolina. They offer end of life support for patients in the local area. This provider has been certified by Medicare since late 2009. They function as a freestanding hospice agency. This means they operate independently rather than as part of a hospital system. The agency employs a team of ten people to serve those in their care. This team includes four registered nurses who handle daily medical needs. Families in the Upstate region rely on such local providers for comfort and symptom management. Their status as a freestanding office allows them to focus solely on hospice services. They maintain a steady presence in the community to support patients at home or in facilities. Choosing the right care is a heavy decision for any family member.
Provider Details
Heart of Hospice Upstate operates as a for-profit hospice agency. They have held Medicare certification for over fifteen years. This long history shows they meet federal rules for safety and care. Being for-profit means they manage their own business structure while following government standards. The agency focuses on small team care with ten total staff members. Four of these staff are registered nurses who visit patients regularly. This ratio provides a clear look at their service model. Families should know that Medicare reviews these agencies often. These reviews check how well the agency manages pain and talks with families. You can see their official quality scores on the Medicare website. The agency holds strong marks for their quality of care. These scores reflect how they handle patient needs during their final months. That is a clear sign of their work. It helps to check these scores before you pick a provider.
Quality of Care
What Is Hospice Care Like in SPARTANBURG?
Hospice care in Spartanburg focuses on comfort when a cure is no longer the goal. Patients usually receive care in their own homes or in local assisted living centers. The team visits often to check on health and manage pain. Four registered nurses are part of the staff at Heart of Hospice Upstate. They work with other team members to keep the patient safe. You might see a nurse, a social worker, or a chaplain during these visits. The goal is to make the patient feel as good as possible every day. Most care happens where the patient lives. This keeps the family environment intact during a difficult time. The team handles medical supplies and equipment so you do not have to worry about those tasks. They provide support to the whole family. That makes a big difference for everyone involved in the care plan.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency takes time. You should meet with the team to ask questions. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask how the team helps with pain and other symptoms. You should also ask how they support family members who are grieving. Finally, ask what specific services they offer on weekends. Make sure you understand how they handle medications. Most agencies have a 24-hour line for your questions. Use that line to see how helpful they are when you call. Do they answer with care and patience? Do they explain things in a way you understand? These answers will help you feel more at ease. You deserve to know exactly how they will care for your loved one. Take your time to get the answers you need.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep their legacy alive for future generations.
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