HEART OF HOSPICE UPSTATE
Provider Information
- Address
- 775 SPARTAN BLVD.
SPARTANBURG, SC 29301 - Ownership Type
- Other
- Medicare Certified Since
- November 19, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF HOSPICE UPSTATE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF HOSPICE UPSTATE compares to hospices nationwide.
10 minutes
of nurse care per routine home care day, on average
That is the 25th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10 min
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.3%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.1%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.6%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,044 · 61st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life84.6%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Heart of Hospice Upstate
Heart of Hospice Upstate provides hospice care in Spartanburg, South Carolina. They offer end of life services to support patients and their families during difficult times. The agency has been certified by Medicare since late 2009. This long history shows they have helped the local community for many years. Their team works out of an office on Spartan Boulevard. They focus on meeting the needs of those facing a terminal illness. Families often look for providers that have a proven record of service in their area. This provider operates as a freestanding hospice agency. That means they are not part of a larger hospital system. They stand on their own to serve the people of Spartanburg and the surrounding county. Choosing the right care is a big decision for any family. You should look at their experience and their quality marks when you decide.
Understanding This Hospice Provider
Heart of Hospice Upstate is an independently owned provider. Their status as a freestanding agency allows them to focus solely on hospice care. They have maintained Medicare certification for over a decade. This certification requires them to meet strict federal rules for patient care. The agency currently employs a total of 10 staff members. Among these employees, 4 are registered nurses who handle medical needs. Having a dedicated team is important for daily care. These nurses visit patients to manage pain and other physical symptoms. They also help families understand what to expect as the illness progresses. You might wonder why ownership matters. Independent agencies often provide a very focused approach to care. They do not have to follow the rules of a large medical network. This can sometimes lead to a more personal experience for the patient. It is smart to ask how their team coordinates care with your own primary doctor.
Quality of Care
What Is Hospice Care Like in SPARTANBURG?
Hospice care in Spartanburg centers on comfort and quality of life for the patient. You will find that hospice teams provide medical care and emotional support. The team includes nurses, aides, and social workers who visit the home. They work to manage pain so the patient can stay comfortable. Most care happens where the patient lives. This could be a private house or an assisted living facility. The goal is to keep the patient surrounded by their own things. Some people think hospice is just for the final days. That is a common mistake. People can receive care for months if they meet the medical criteria. The team in Spartanburg will create a plan that fits the specific needs of your loved one. They also help the family learn how to provide care. This support system makes a hard time a little easier to manage for everyone involved.
What to Ask When Choosing a Hospice Provider
You should feel empowered when you interview a hospice team. Start by asking how many nurses they have on staff to handle visits. Ask how they handle emergencies in the middle of the night. You should also ask how they support family caregivers who are tired. It is helpful to know how they coordinate with the patient's regular doctor. Ask if they have experience with the specific condition your loved one has. You need to feel comfortable with the people who will be in your home. Ask them to explain their plan for pain management. A good provider will answer these questions with patience and clarity. Take your time to get the right answers. You deserve to work with a team that makes you feel heard and respected throughout the entire process.
Preserve Your Family Stories
The time you spend with your loved ones is precious. Documenting your family history helps keep those memories alive for the future generations to enjoy and learn from.
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