FAMILY PILLARS PALLIATIVE CARE HOSPICE, LLC
Provider Information
- Address
- 4801 SAUCON CREEK ROAD
CENTER VALLEY, PA 18034 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 27, 2022
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 1 |
37
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY PILLARS PALLIATIVE CARE HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY PILLARS PALLIATIVE CARE HOSPICE, LLC compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
78
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.2%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.7%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70.5%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.6%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months35.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.1%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,547 · 48th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 45.1% of patients or more. Most hospices score above 90 percent.
- Pain screening92.2%
- Pain assessment75.9%
- Breathing difficulty screening95.1%
- Breathing difficulty treatment100%
- Treatment preferences discussed95.1%
- Beliefs and values discussed48.8%
- Visits in the last days of life67.1%
- All care steps completed45.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer11%
- Dementia38%
- Heart and circulatory disease21%
- Lung and respiratory disease6%
- Stroke16%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Center Valley
Family Pillars Palliative Care Hospice provides end of life support for residents in Center Valley, Pennsylvania. They serve patients throughout Lehigh County. This team focuses on comfort and symptom management for those with life limiting illnesses. They have been certified by Medicare since early 2022. The agency operates as a freestanding hospice provider. Their goal is to offer specialized care to families during difficult times. This local provider brings medical support directly to the patient where they live. That is their primary mission.
About Family Pillars Palliative Care Hospice
This is a for profit hospice agency. It employs a team of 37 staff members to handle daily patient needs. The group includes 11 registered nurses and 3 licensed practical nurses. One physician is also part of the medical team. Medicare certification shows that an agency meets federal standards for health and safety. You should know that this agency is a freestanding facility. This means they are not part of a larger hospital system. They focus solely on hospice care. Being a for profit agency is common in the hospice industry today. Families should ask about how the team coordinates care with the primary doctor. It helps to understand how often a nurse visits the home. These details shape the daily experience for your loved one.
Quality Performance
What Is Hospice Care Like in Center Valley?
Hospice care in this part of Pennsylvania relies on teams of experts. These teams visit patients in their own homes. The care usually includes medical help from nurses and guidance from doctors. Staff members manage pain and other symptoms to keep the patient as comfortable as possible. This agency uses 11 registered nurses and 3 licensed practical nurses to provide this support. They also have a physician on staff to oversee medical plans. You can expect the team to visit on a regular schedule. They also provide help for family members who act as caregivers. The team works to reduce stress for everyone involved. Some families find that having a nurse available by phone at night provides peace of mind. It is a team effort to ensure comfort remains the top priority every single day.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision. You should feel comfortable with the team you select. Start by asking about the response time for urgent calls at night. Find out how the team handles changes in pain levels or other symptoms. You should also ask how often a nurse will visit the home. Ask if the agency provides volunteers for extra support. It is also good to know how they help with emotional or spiritual needs. Ask who you should call if you have a question on a weekend. These answers will help you understand the level of support your family will get. Do not feel rushed to make a choice. Take the time to find the right fit for your situation.
Preserve Your Family Stories
Recording memories can be a meaningful way to honor your loved one during this time.
Start Preserving MemoriesOther Hospice Providers Nearby
VISITING NURSES ASSOCIATION OF VENANGO COUNTY, HOS
POCONO HEALTH SYSTEM VISITING NURSE & HOSPICE CARE
WELLSPAN VNA HOME CARE
GENTIVA II
ASERACARE HOSPICE
TRANSITIONS HOSPICE
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.