HEARTLAND HOSPICE (SHAWNEE)
Provider Information
- Address
- 2802 NORTH KICKAPOO AVE
SHAWNEE, OK 74804 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 13, 2003
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Physicians | 1 |
| Volunteers | 42 |
26
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (SHAWNEE) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (SHAWNEE) compares to hospices nationwide.
11.4 minutes
of nurse care per routine home care day, on average
That is the 40th percentile among hospices nationally. The national median is about 12 minutes.
50
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.4 min
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.9%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.7%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.7%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34.4%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.8%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,681 · 26th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71% of patients or more. Most hospices score above 90 percent.
- Pain screening99.5%
- Pain assessment99.1%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment98.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids97.2%
- Visits in the last days of life71%
- All care steps completed97.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia20%
- Heart and circulatory disease27%
- Lung and respiratory disease16%
- Stroke9%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice of Shawnee
Heartland Hospice serves families in Shawnee, Oklahoma, and the surrounding Pottawatomie County area. This freestanding provider offers specialized end-of-life care for patients with life-limiting illnesses. They hold accreditation from the Accreditation Commission for Health Care, known as ACHC. This recognition shows they meet high standards for their clinical services. Their staff works to bring comfort and support to every patient they serve. You can find them at 2802 North Kickapoo Ave in Shawnee. They have provided care to the local community since 2003.
About Heartland Hospice
This location operates as a for-profit hospice provider. It has been certified by Medicare for over two decades. The ACHC accreditation is a key detail for families to know. This group acts as an independent reviewer of hospice quality. They check if a hospice follows strict safety and care rules. Agencies that earn this badge show a clear commitment to their patients. It means they go beyond basic requirements to ensure a high level of performance. With 26 employees, including 8 nurses and a physician, they maintain a team focused on clinical outcomes. They also involve 42 volunteers in their care model. This helps them provide a personal touch to those they serve. Families should look for this balance of professional medical staff and community support when picking a care team.
Quality Performance
What Is Hospice Care Like in Shawnee?
Hospice care in Oklahoma focuses on managing pain and keeping patients comfortable at home. It is not about giving up but about making the best of every day. In Shawnee, this hospice team brings care directly to where the patient lives. Their staff includes 8 registered nurses who manage medical symptoms and medications. A physician oversees the plan of care to ensure it meets the needs of each patient. Social workers and aides often join the team to help with daily tasks and emotional needs. These professionals create a care plan that changes as the patient needs change. They focus on the whole person rather than just a single diagnosis. This approach allows families to spend more time together without worrying about complex medical logistics. It is a team effort to keep the patient safe and comfortable in familiar surroundings.
What to Ask When Choosing a Hospice Provider
You should gather enough information to make a choice that fits your family. Start by asking how quickly a nurse can get to your home if an emergency happens at night. Ask how they manage pain and if they have a specific plan for after-hours calls. You should also ask how often the staff will visit the patient during the week. Find out if they have volunteers who can sit with the patient or help the family with errands. Ask about their experience with the specific illness the patient has. These answers help you understand how the hospice team will fit into your life. Take notes during your talk to keep track of the details. Clear answers lead to better peace of mind for everyone involved in the care.
Preserve Your Family Stories
Capture the memories and life lessons that matter most to your family during this time.
Start PreservingOther Hospice Providers Nearby
COHESIVE HEALTHCARE
CHOICE HEALTH AT HOME - WESTERN OKLAHOMA HOSPICE
SAINT FRANCIS HOSPICE
THE MEYER C AND IDA MILLER HOSPICE
HOSPICE OF NORTH CENTRAL OKLAHOMA, INC.
EPWORTH AT HOME, LLC
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.