HEARTLAND HOSPICE (MCALESTER)
Provider Information
- Address
- 500 VILLAGE BOULEVARD, SUITE C
MCALESTER, OK 74501 - Ownership Type
- Non-Profit
- Medicare Certified Since
- March 20, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Volunteers | 1 |
23
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (MCALESTER) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (MCALESTER) compares to hospices nationwide.
9.4 minutes
of nurse care per routine home care day, on average
That is the 19th percentile among hospices nationally. The national median is about 12 minutes.
100
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.4 min
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.9%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.4%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.3%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.6%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care21.8%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice9%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,748 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99%
- Treatment preferences discussed100%
- Beliefs and values discussed99.6%
- Bowel care for patients on opioids98.6%
- Visits in the last days of life61.5%
- All care steps completed98%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia14%
- Heart and circulatory disease35%
- Lung and respiratory disease16%
- Stroke4%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice in McAlester
Heartland Hospice serves the McAlester community from their office on Village Boulevard. They provide hospice care to patients in Pittsburg County and surrounding areas. This provider has been certified by Medicare since 2003. They also hold accreditation from CHAP. This means an outside group checks their work to ensure they meet high standards. Their team focuses on comfort and support for patients facing life-limiting illnesses. They work to honor patient wishes while providing care at home or in a facility. Having a local team helps ensure that support reaches families quickly when needs arise. It is a local resource for those needing end-of-life care in Oklahoma.
About Heartland Hospice
This hospice operates as a non-profit organization. Non-profit status often means the group reinvests earnings back into patient services. They have been Medicare certified for over two decades. This longevity shows a long history of meeting federal requirements. The CHAP accreditation is a sign that they invite independent experts to review their daily operations. These experts look at how the staff manages medical needs and safety. Families should know that accreditation is voluntary. It shows the provider wants to go beyond the basic rules to improve their care. They currently have 23 total employees on staff. This group includes 8 registered nurses who provide direct care. They also have 1 volunteer helping with patient needs. Having a clear team structure is helpful when you look for the right fit for your loved one. You can ask them about how these team members work together to support your family.
Quality Performance
What Is Hospice Care Like in McAlester?
Hospice care in McAlester focuses on comfort rather than a cure. The team comes to you. They bring medical supplies and equipment directly to your home or current living space. Many families find that having a nurse visit makes a huge difference in managing pain. Registered nurses handle the medical side of things. They check on symptoms and adjust medications as needed. The staff includes 8 registered nurses who coordinate with your primary doctor. This ensures your care plan stays on track. And the team includes a volunteer who can offer companionship to patients. Most people in this area find that hospice care allows them to spend more quality time with family. It changes the focus from hospital visits to daily comfort. This approach helps families feel more in control of their time together. You can reach their office at (918) 302-0700 to ask how their specific team can help your situation.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for any family. You should feel comfortable asking questions before you sign any paperwork. Start by asking how quickly a nurse can arrive if a problem happens at night. Ask how they coordinate with your current doctor. Find out how often the team will visit your home. You should also ask how they support family members who are grieving. Do they offer extra services like music or pet therapy? It is also good to ask how they handle emergencies on weekends or holidays. Write down the answers so you can compare them later. Most providers will be happy to share this information with you. Remember that you are the one choosing the care for your loved one. Take your time to get the answers you need to feel confident in your choice.
Preserve Your Family Stories
Your family history is a gift that should last for generations. Use our simple tools to record memories and preserve your family stories today.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
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How to Start Hospice Conversations: A Practical Guide
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How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.