CROSSROADS HOSPICE OF CLEVELAND, LLC
Provider Information
- Address
- 9775 ROCKSIDE ROAD, SUITE 270
VALLEY VIEW, OH 44125 - Ownership Type
- Other
- Medicare Certified Since
- February 16, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 43 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
| Volunteers | 16 |
157
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CROSSROADS HOSPICE OF CLEVELAND, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2011.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CROSSROADS HOSPICE OF CLEVELAND, LLC compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
170
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.9%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.6%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits82.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.4%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months52.1%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.9%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,837 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.8% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life67.8%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia20%
- Heart and circulatory disease20%
- Lung and respiratory disease10%
- Stroke22%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Valley View
Crossroads Hospice of Cleveland, LLC serves the Valley View area from their office on Rockside Road. This provider offers end of life support to people living in Cuyahoga County and the surrounding region. They have provided these services since early 2011. The team holds accreditation from the ACHC, which shows they meet specific standards for quality and safety. Choosing the right hospice team is a big decision for your family. This provider acts as a freestanding hospice to offer care where you live. They work to manage symptoms and focus on comfort for each person they serve. It is helpful to know who is nearby when you have to make these choices quickly.
About Crossroads Hospice of Cleveland, LLC
This hospice is a freestanding provider under other ownership. They have been certified by Medicare for over a decade. Accreditation from the ACHC matters because it shows an outside group checked their work against national benchmarks. These groups look at how a hospice handles medicine, records, and staff training. It is a way to ensure they follow rules meant to keep patients safe. The staff includes 43 registered nurses and four licensed practical nurses who provide direct care. They also have one physician and 16 volunteers on the team. Having many nurses on staff helps them respond to patient needs. You should feel free to ask them how their team size helps them support your loved one. They have built a structure to handle the needs of many families in the area.
Quality of Care
What Is Hospice Care Like in Valley View?
Hospice care in this part of Ohio focuses on keeping people at home or in their preferred living space. The team from Crossroads Hospice of Cleveland, LLC works to reduce pain and manage difficult symptoms. With a large team of 157 total employees, they have the resources to visit patients where they reside. This includes a group of 43 registered nurses who lead the daily clinical care. They also use volunteers to provide extra companionship or help with small tasks. The goal is to bring comfort to the patient and peace of mind to the family. Having a local office in Valley View allows them to reach nearby homes with speed. You will have a care plan that changes as the needs of your loved one change over time.
What to Ask When Choosing a Hospice Provider
Talking to a provider helps you understand if they are a good fit. You should ask about their process for handling after hours calls. It is also wise to ask how many nurses they have on call during the night. You might want to know how they handle pain management and what medicines they provide. Ask them how often a nurse will visit your home. You can also ask for examples of how they work with family caregivers to teach them new skills. It is your right to know how they plan to support you during this time. Write down your questions before you meet with them. This keeps the conversation focused on what your family needs most right now.
Preserve Your Family Stories
Your family history holds great value. We provide tools to help you record and save memories for future generations to enjoy.
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
What Does Medicare Cover for Hospice Care?
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.