CARETENDERS HOSPICE
Provider Information
- Address
- 3380 BRECKSVILLE ROAD, SUITE 101
RICHFIELD, OH 44286 - Ownership Type
- Other
- Medicare Certified Since
- July 20, 2011
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARETENDERS HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2011.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARETENDERS HOSPICE compares to hospices nationwide.
14.3 minutes
of nurse care per routine home care day, on average
That is the 70th percentile among hospices nationally. The national median is about 12 minutes.
11
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.3 min
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months70%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,191 · 35th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 77.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life77.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia27%
- Other conditions29%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Caretenders Hospice
Caretenders Hospice provides end of life support services in Richfield, Ohio. They have served the community since their Medicare certification in 2011. This provider holds accreditation from the Accreditation Commission for Health Care. This group monitors quality standards to ensure they meet high benchmarks for patient safety and care. They are a freestanding hospice provider serving families in Summit County. Their team works to manage symptoms and provide comfort to patients at home or in other care settings. Their presence in the region offers a local option for those seeking hospice support near the Brecksville Road area. Choosing a provider with active accreditation shows a commitment to external review and high standards for their daily operations. It gives families a clear sign that the agency meets specific national goals for medical care and patient service.
Provider Details
This agency operates as a freestanding hospice under other ownership. They have been active within the Medicare system for over a decade. The Accreditation Commission for Health Care conducts regular reviews of their processes. This involves looking at how the staff manages patient needs and clinical documentation. It matters because it confirms the agency follows rules set by experts outside of their own office. Families should know that this provider maintains a lean staff to handle patient care. The team includes one physician and one registered nurse who direct the medical side of things. They also have one volunteer to help with social support. Having these professionals on the team allows them to address pain and emotional needs. It is a small team working to provide consistent care for their patients in the local area. They focus on meeting the medical requirements of each person they serve.
Quality Overview
What Is Hospice Care Like in Richfield?
Hospice care in Richfield focuses on comfort rather than a cure. The team works to reduce pain and help patients live as well as possible. In this area, hospice agencies provide care wherever the patient calls home. This could be a private house or a nursing facility. The staff typically includes a doctor and a nurse to manage medicine and symptoms. They also include social workers and volunteers to offer extra support to the family. This mix of staff helps cover both physical health and emotional needs. These professionals visit regularly to check on the patient and adjust the care plan as things change. The goal is to keep the patient calm and comfortable. Most families find that having this support team nearby makes a difference during a difficult time. It allows everyone to focus on spending time together instead of worrying about medical tasks.
What to Ask When Choosing a Hospice Provider
You should gather information before making a choice for your loved one. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask what specific support they offer for family members who are grieving. Ask how their team communicates with the patient's primary doctor to keep everyone on the same page. It is also good to ask about their experience with the specific condition your loved one has. Ask them how they handle pain management and what steps they take to keep the patient comfortable. Finally, ask what specific tasks the volunteers perform during their visits. Getting clear answers to these questions helps you understand how the agency works. It also helps you feel more confident in the care your family will receive. Take your time to get the answers you need before you sign any paperwork.
Preserve Family Stories
Your family history is a gift. We offer tools to help you record and save your loved one's stories and memories for future generations to cherish.
Start PreservingOther Hospice Providers Nearby
Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.