HEARTLAND HOSPICE
Provider Information
- Address
- 4807 ROCKSIDE ROAD, SUITE 110
INDEPENDENCE, OH 44131 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 7, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Licensed Practical Nurses (LPN) | 1 |
51
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
119
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits73.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,918 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment98.2%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment97.9%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life61.1%
- All care steps completed98.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia32%
- Heart and circulatory disease17%
- Lung and respiratory disease16%
- Stroke12%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
HEARTLAND HOSPICE in Independence
HEARTLAND HOSPICE serves the Independence area from their office on Rockside Road. This provider offers end of life care to families in Cuyahoga County. They have been certified by Medicare since 1995. The organization holds accreditation from CHAP. This body checks that hospice programs meet high standards for safety and care delivery. Choosing an accredited provider means a group has passed an outside review of their work. Families often find this extra layer of oversight helpful when making decisions. The team works to support patients through medical care and comfort measures. They bring expertise to the home setting for those needing support near the end of life. Getting clear information about their services is a good first step. You can reach their local office at (216) 901-1464 to ask about current availability or specific care options for your loved one.
About HEARTLAND HOSPICE
HEARTLAND HOSPICE operates as a for-profit provider. They have a long history of service that spans nearly three decades. The staff includes 16 registered nurses and one licensed practical nurse. Having a team with these skills allows for consistent monitoring of a patient's health status. CHAP accreditation confirms that this agency follows specific rules for quality. These standards cover everything from how they store medicine to how they train their staff. Being a for-profit agency means they answer to shareholders while following strict federal regulations for Medicare participation. This structure is common in the hospice field. You should look at how they communicate with families during the initial visit. Does the team explain their roles clearly? Do they answer your questions without rushing? These interactions often show how an agency operates on a daily basis. That is a clear sign of their commitment to the people they serve in the local community.
Quality Performance
What Is Hospice Care Like in INDEPENDENCE?
Hospice care in Independence focuses on comfort and dignity for the patient. The goal is to manage pain and symptoms while supporting the family unit. Most care happens in a patient's home, but some agencies also work with local nursing facilities. The team at HEARTLAND HOSPICE includes 51 total employees. This group works together to provide medical and emotional support. Registered nurses play a large role in this process. They assess the patient and adjust care plans as needs change over time. Other staff members assist with personal care and emotional needs. These services aim to improve the quality of each day. Families should expect regular visits from the hospice team. They provide education so you feel prepared to handle daily care tasks at home. It is a team effort. The hospice staff acts as a guide to help you manage the medical side of things while you focus on spending time with your loved one.
What to Ask When Choosing a Hospice Provider
Selecting a hospice provider is a big decision for any family. You should feel comfortable asking direct questions before signing any paperwork. Start by asking how quickly a nurse can reach your home in an emergency. This shows how they handle urgent situations after hours or on weekends. Ask who will be part of the regular care team. Will the same nurse visit each time? Consistency helps build trust. You should also ask how they handle pain management. Every patient has different needs, so find out how they adjust the plan. Finally, ask what support they offer for family members after a loss. Many agencies provide grief counseling for a year. Knowing the options helps you feel more prepared. Do not be afraid to ask for clarity if an answer seems vague. You deserve to understand exactly how they will support your family throughout this difficult time.
Preserve Your Family Stories
During this time, memories become even more precious. We offer tools to help you record and save the stories that define your family history for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.