HEARTLAND HOSPICE
Provider Information
- Address
- 4807 ROCKSIDE ROAD, SUITE 110
INDEPENDENCE, OH 44131 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 7, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Licensed Practical Nurses (LPN) | 1 |
51
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
119
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits73.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,918 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 61.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment99.3%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life61.1%
- All care steps completed98.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia32%
- Heart and circulatory disease17%
- Lung and respiratory disease16%
- Stroke12%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Independence
Heartland Hospice serves families in Independence, Ohio, and the surrounding Cuyahoga County area. They offer specialized end-of-life care focused on comfort and dignity for patients facing life-limiting illnesses. The team works to manage pain and support the emotional needs of both the patient and their loved ones. That is their main priority. By providing care directly in the patient's home, they help families stay together during a very difficult time. It is about making sure every day counts. Whether you need help with symptom management or just a listening ear, this team is there to assist. They have been providing these essential services to the local community for many years. Choosing the right hospice is a big decision for any family. Knowing that professional support is available right in your own neighborhood can offer real peace of mind during this transition.
About HEARTLAND HOSPICE
Heartland Hospice is a for-profit provider that has been Medicare certified since March 7, 1995. This long history shows they have deep experience in meeting federal standards for care. Being Medicare certified means they follow strict rules to ensure patient safety and quality. The thing is, for-profit status is just one way a hospice is set up. What matters most is how they treat your family. They operate out of their office on Rockside Road in Independence. When you meet with them, ask how they manage the day-to-day care of their patients. You want a team that communicates clearly and responds quickly to your needs. They have served the area for nearly three decades, which says a lot about their commitment to the region. It is always a good idea to talk with their staff to see if their approach matches your family's values and specific goals for care.
Quality Ratings Snapshot
Understanding Hospice Care in INDEPENDENCE
Hospice is not a place you go, but a type of care you get. In Independence, families can access hospice services in their own homes, assisted living centers, or nursing homes. The goal is to focus on comfort rather than a cure. Many people wait too long to call hospice. The truth is, you can start care as soon as a doctor confirms a life-limiting illness. This allows the hospice team to build a strong bond with the family. They provide nurses, aides, social workers, and chaplains to help with every part of the journey. And it is fully covered by Medicare for those who qualify. That takes a huge weight off the family's shoulders. When you look for care in Cuyahoga County, remember that you have the right to choose the provider that feels like the best fit for your loved one's specific needs and personality.
What to Ask When Choosing a Hospice Provider
Picking a hospice team can feel overwhelming, but asking the right questions makes it easier. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask how the team will help manage pain and other symptoms. That is the core of their job. Another great question is how they support family members with grief and emotional stress. You want to know if they offer counseling or support groups. Finally, ask how they will keep your primary doctor in the loop about the care they provide. You need a team that works as a partner with your existing doctors. Don't be afraid to ask for examples of how they handled a tough situation in the past. If they are transparent and kind, they are likely a good choice for your family. Trust your gut during these talks.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories to share. Taking the time to capture these stories now creates a beautiful gift for future generations to cherish forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.