MERCY MEDICAL CENTER HOME HEALTH & HOSPICE LLC
Provider Information
- Address
- 4369 WHIPPLE AVENUE NW
CANTON, OH 44718 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 28, 1989
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Volunteers | 28 |
26
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MERCY MEDICAL CENTER HOME HEALTH & HOSPICE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MERCY MEDICAL CENTER HOME HEALTH & HOSPICE LLC compares to hospices nationwide.
18.1 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
26
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.1 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.1%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.6%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care21.1%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months21.1%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.3%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)98th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,563 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life67.2%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia9%
- Heart and circulatory disease11%
- Lung and respiratory disease25%
- Stroke9%
- Other conditions24%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Canton
Mercy Medical Center Home Health & Hospice LLC serves the Canton, Ohio area. They offer specialized end-of-life care to support patients and their loved ones. This team focuses on comfort, dignity, and quality of life during a difficult season. Their office sits right on Whipple Avenue NW in Stark County. That makes them a local presence for families needing nearby hospice support. They bring professional medical care directly to where the patient calls home. Getting the right help early can change the whole experience for your family. It is about keeping your loved one peaceful and surrounded by the people they care about most.
About Mercy Medical Center Home Health & Hospice LLC
This provider operates as a for-profit hospice agency. They have been Medicare certified since December 28, 1989. That long history shows they have deep roots in the local medical community. Being certified for over three decades is no small feat. It means they have met strict federal standards for a very long time. For-profit status means they are accountable to shareholders, but their Medicare certification ensures they still follow national quality rules. Families should know that Medicare covers almost all costs for hospice care when it is deemed medically necessary. You should always feel free to ask about their specific staffing levels or how they handle after-hours emergencies. The thing is, choosing a provider with such a long track record can offer a sense of stability during an uncertain time.
Quality Ratings Snapshot
Understanding Hospice Care in Canton
Stark County has several resources for families facing a terminal illness. Hospice is not about giving up. It is about shifting the focus from curing a disease to managing pain. The goal is to make every day as comfortable as possible. Teams usually include nurses, social workers, and volunteers who visit the home. Some people wait too long to start these services. They think hospice is only for the very last days of life. That is a common mistake. You can actually start hospice care for six months or even longer if a doctor confirms the need. Starting early lets the care team build a real bond with the patient. It helps the family feel less alone while they navigate these heavy choices. So, do not be afraid to reach out sooner rather than later.
What to Ask When Choosing a Hospice Provider
Picking a partner for this journey is a big decision. You need someone you trust completely. Start by asking how quickly a nurse can get to your home if an emergency happens at 3:00 AM. That is a vital question. Next, ask how they handle pain management for complex symptoms. You want to know their exact process. Also, find out what kind of emotional support they offer to the family after a loss. Grief counseling is often part of the plan. And finally, ask how they involve the patient in their own care decisions. You want a team that listens to the patient above all else. Write these questions down before your first meeting. It helps keep your thoughts clear when emotions are running high.
Preserve Your Family's History
Your loved one has a lifetime of stories, wisdom, and memories that deserve to be kept safe for future generations. Start recording those special moments today.
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Understanding Medicare Hospice Benefit: A Family Guide
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Hospice vs Palliative Care: Understanding the Difference
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How to Spot a Trustworthy Hospice in 2026
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Some stories are worth writing down
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