NOVANT HEALTH HOSPICE
Provider Information
- Address
- 1229 STATESVILLE BLVD
SALISBURY, NC 28144 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 3, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Physicians | 0 |
| Volunteers | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVANT HEALTH HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Both supplied directly and through outside suppliers
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVANT HEALTH HOSPICE compares to hospices nationwide.
10.5 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
51
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.5 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.7%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.4%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care27.8%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months27.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,238 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.4%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment99.9%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.8%
- Visits in the last days of life70.5%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia8%
- Heart and circulatory disease14%
- Lung and respiratory disease20%
- Stroke6%
- Other conditions38%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Salisbury
Novant Health Hospice provides end-of-life care for patients and families in Salisbury, North Carolina. Their team works out of their office on Statesville Boulevard to support those in Rowan County. Choosing the right hospice is a major decision for your family. You want a group that offers comfort, dignity, and true medical expertise during a difficult time. This provider focuses on managing pain and symptoms so patients can spend time with the people they love. That is the core goal of hospice care. They aim to bring peace to the final stages of life. Whether you are at home or in a facility, having a local team you can trust makes a world of difference. It allows you to focus on being a daughter, a son, or a spouse instead of a caregiver. The team at Novant Health understands this balance well.
About Novant Health Hospice
Novant Health Hospice operates as a non-profit organization. That is a big deal because it means their primary focus is on patient care rather than turning a profit. They have been Medicare certified since December 3, 2018. This certification shows they meet strict federal standards for quality and safety. Families should know that non-profit status often means the organization puts money back into local programs and services. It creates a different kind of culture. You will find that they follow clear rules set by Medicare to protect your rights. What most people do not realize is that the hospice journey is unique for every single person. Having a steady partner with years of experience helps you navigate the changes ahead. They bring a wealth of resources to your home. And they do it with a mission-driven approach that many families appreciate during their most vulnerable moments.
Understanding Hospice Care in Salisbury
Rowan County has several options for hospice care, but finding the right fit takes a little homework. The thing is, hospice is not just about medicine. It is about the whole person. It includes nursing care, help with daily tasks, and emotional support for the family. In Salisbury, you want a provider that knows the local community well. They should be able to connect you with local supplies or community resources if you need them. Some providers offer extra help like music therapy or grief counseling. Others stick to the basics. You should ask what makes their specific team special. Do they have volunteers who can sit with your loved one? Can they come out quickly if you have a middle-of-the-night crisis? These are the details that change your experience. Do not settle for the first name you see. Take a moment to look at the options available in your area.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Start by asking clear, direct questions to get the answers you need. First, ask how quickly a nurse can get to your home if an emergency happens. You need to know that help is just a phone call away. Second, ask about their approach to managing pain. Every person handles pain differently, and you need a team that listens to those specific needs. Third, ask how they support the family after the patient passes. Grief support is a huge part of the hospice mission. Finally, ask if they have staff available on weekends and holidays. Hospice needs do not stop when the office closes for the weekend. Keep these questions written down in a notebook. It helps you stay focused during your meetings. You are the expert on your loved one, and you deserve a team that respects your voice.
Preserve Your Family Stories
This time is hard, but your loved one's story matters. We can help you capture precious memories and wisdom to share with future generations.
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