NOVANT HEALTH HOSPICE
Provider Information
- Address
- 1229 STATESVILLE BLVD
SALISBURY, NC 28144 - Ownership Type
- Non-Profit
- Medicare Certified Since
- December 3, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Physicians | 0 |
| Volunteers | 1 |
12
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVANT HEALTH HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Both supplied directly and through outside suppliers
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVANT HEALTH HOSPICE compares to hospices nationwide.
10.5 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
51
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.5 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.7%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.4%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care27.8%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months27.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,238 · 2nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment99.7%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment99.9%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.8%
- Visits in the last days of life70.5%
- All care steps completed99.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia8%
- Heart and circulatory disease14%
- Lung and respiratory disease20%
- Stroke6%
- Other conditions38%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
NOVANT HEALTH HOSPICE
NOVANT HEALTH HOSPICE serves families in Salisbury, North Carolina, from their home base on Statesville Boulevard. This non-profit provider has been part of the Medicare program since late 2018. They hold accreditation from the Joint Commission, which shows they meet high standards for safety and performance. This status means an outside group checked their work to ensure they follow strict rules for patient care. It is a mark of quality that helps families feel more secure when choosing a care partner. The team focuses on comfort and support for patients during their final months. They offer specialized medical care tailored to individual needs in the Rowan County area. Choosing the right provider is a major step. This team aims to provide clear, consistent care for those facing a life-limiting illness.
About NOVANT HEALTH HOSPICE
As a non-profit organization, this provider puts its resources back into the local community. They have been certified by Medicare for several years now. The Joint Commission accreditation is a big sign of their commitment. This group sends experts to visit and review every part of the hospice operations. They look at clinical records and how the staff treats patients. If a provider meets these standards, it proves they have a solid system in place for health and safety. You want to know that the team follows best practices. That is what this accreditation shows. Families should know that this provider operates as a hospital-based hospice. This means they are tied to a larger health system. They have a team of twelve staff members, including seven registered nurses. One volunteer helps round out the care team. This structure allows them to draw on broader medical resources when needed.
Quality Performance
What Is Hospice Care Like in SALISBURY?
Hospice care in Salisbury involves a team approach to manage pain and improve quality of life. The goal is to keep patients comfortable in their own homes or care facilities. Because this provider is a hospital-based program, they are built to handle complex medical needs. Their staff includes seven registered nurses who coordinate daily care plans. One volunteer is also available to help with companionship or small tasks. This team works together to ensure patients and families get the support they need. You might wonder how they handle calls at night or on weekends. Most local hospices have nurses on call around the clock to answer questions. They aim to prevent unnecessary trips to the emergency room. Good hospice care is about peace of mind for everyone involved. It keeps the patient at the center of every decision made during this time.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how quickly a nurse can get to your home if a crisis occurs. This helps you understand their response time for urgent needs. Next, ask how they manage pain and other symptoms at home. You want to hear about their process for adjusting medications quickly. It is also good to ask how they support family members with grief. Many providers offer counseling services long after the patient has passed away. Ask what the volunteer team does to help with daily life. Some volunteers run errands, while others simply sit with the patient to provide company. You need to know that the team matches your family values. Ask these questions openly to see if the provider is a good fit for your specific situation.
Keep Your Family Stories Alive
The time you spend together is precious. Recording your family history and favorite memories creates a lasting gift for future generations to enjoy.
Start Preserving MemoriesOther Hospice Providers Nearby
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