FAMILY HOSPICE, LTD D/B/A GENTIVA
Provider Information
- Address
- 7500 JEFFERSON STREET NE, STE 210
ALBUQUERQUE, NM 87109 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 1, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY HOSPICE, LTD D/B/A GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY HOSPICE, LTD D/B/A GENTIVA compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.1%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits32.2%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.3%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,579 · 37th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment100%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment99.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life70.2%
- All care steps completed98.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia7%
- Heart and circulatory disease18%
- Lung and respiratory disease13%
- Stroke34%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Albuquerque
Family Hospice, Ltd, doing business as Gentiva, provides hospice services to families in Albuquerque, New Mexico. They operate out of their office on Jefferson Street in Bernalillo County. This team focuses on comfort and support for patients living with a life-limiting illness. They offer medical care and emotional support to help families during a very difficult time. Whether you need pain management or help with daily tasks, they work to bring peace to the home. The goal is always to keep the patient comfortable and surrounded by loved ones. They have been helping the community since 1994. That is a long time to serve the area. Choosing the right partner for end-of-life care is a big decision for any family. You want a team that truly listens to your needs.
About FAMILY HOSPICE, LTD D/B/A GENTIVA
This provider is a for-profit organization. They first gained their Medicare certification on July 1, 1994. This means they have met federal standards for care for decades. Being a for-profit hospice means they operate under a specific business model, but they still must follow strict Medicare rules. You should know that all Medicare-certified hospices must provide the same core services. This includes nursing care, medical equipment, and grief support. The thing is, every provider has a different way of doing things. You should look at their quality scores to see how they perform compared to others. They have served the Albuquerque area for over 30 years. That history shows they understand the local medical landscape well. Always ask about their specific team members and how they handle after-hours calls.
Quality Insights
Understanding Hospice Care in Albuquerque
Finding the right care in a large city like Albuquerque can feel overwhelming. There are several options for families to consider in Bernalillo County. Hospice is not just about the final days. It is about improving the quality of life for as long as possible. Most hospice care happens in the patient's own home. This keeps them in a familiar, comforting space. Some families worry that choosing hospice means giving up. That is simply not true. The focus shifts from curing an illness to managing pain and finding joy in small moments. It is a change in direction, not a loss of hope. Many local agencies offer extra services like music therapy or volunteer visits. Ask what makes their specific team stand out from the rest. You deserve to know exactly what kind of support you will get.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions. Start by asking how quickly a nurse can reach your home in an emergency. Speed matters when a patient is in pain. Next, ask about their staff turnover. A consistent team builds trust with the patient. You should also ask how they help families handle the emotional side of dying. Do they offer counseling? What about support groups after the loss? Finally, ask about their specific experience with your loved one's condition. Not all hospices handle complex medical needs the same way. The thing is, there is no such thing as a bad question. If they seem rushed or annoyed by your questions, that is a red flag. You need a partner who is patient, kind, and ready to answer every single one of your worries.
Keep Your Family Stories Alive
During this time, the memories you share are more precious than ever. Learn how to record and save the stories that define your family's history for future generations.
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