HospiceScout

FAMILY HOSPICE, LTD D/B/A GENTIVA

Provider Information

Address
7500 JEFFERSON STREET NE, STE 210
ALBUQUERQUE, NM 87109
Ownership Type
For-Profit
Medicare Certified Since
July 1, 1994

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Hospice Care in Albuquerque

Family Hospice, Ltd, doing business as Gentiva, provides hospice services to families in Albuquerque, New Mexico. They operate out of their office on Jefferson Street in Bernalillo County. This team focuses on comfort and support for patients living with a life-limiting illness. They offer medical care and emotional support to help families during a very difficult time. Whether you need pain management or help with daily tasks, they work to bring peace to the home. The goal is always to keep the patient comfortable and surrounded by loved ones. They have been helping the community since 1994. That is a long time to serve the area. Choosing the right partner for end-of-life care is a big decision for any family. You want a team that truly listens to your needs.

About FAMILY HOSPICE, LTD D/B/A GENTIVA

This provider is a for-profit organization. They first gained their Medicare certification on July 1, 1994. This means they have met federal standards for care for decades. Being a for-profit hospice means they operate under a specific business model, but they still must follow strict Medicare rules. You should know that all Medicare-certified hospices must provide the same core services. This includes nursing care, medical equipment, and grief support. The thing is, every provider has a different way of doing things. You should look at their quality scores to see how they perform compared to others. They have served the Albuquerque area for over 30 years. That history shows they understand the local medical landscape well. Always ask about their specific team members and how they handle after-hours calls.

Quality Insights

This provider holds a perfect 5/5 overall rating and a 5/5 score for quality of care from CMS. This means they excel at managing patient symptoms and meeting clinical standards. However, their patient satisfaction score is 2/5. While their medical care is top-tier, some families felt the communication or personal experience could be better. We suggest talking to them about how they handle family feedback.

Understanding Hospice Care in Albuquerque

Finding the right care in a large city like Albuquerque can feel overwhelming. There are several options for families to consider in Bernalillo County. Hospice is not just about the final days. It is about improving the quality of life for as long as possible. Most hospice care happens in the patient's own home. This keeps them in a familiar, comforting space. Some families worry that choosing hospice means giving up. That is simply not true. The focus shifts from curing an illness to managing pain and finding joy in small moments. It is a change in direction, not a loss of hope. Many local agencies offer extra services like music therapy or volunteer visits. Ask what makes their specific team stand out from the rest. You deserve to know exactly what kind of support you will get.

What to Ask When Choosing a Hospice Provider

You should feel empowered to ask tough questions. Start by asking how quickly a nurse can reach your home in an emergency. Speed matters when a patient is in pain. Next, ask about their staff turnover. A consistent team builds trust with the patient. You should also ask how they help families handle the emotional side of dying. Do they offer counseling? What about support groups after the loss? Finally, ask about their specific experience with your loved one's condition. Not all hospices handle complex medical needs the same way. The thing is, there is no such thing as a bad question. If they seem rushed or annoyed by your questions, that is a red flag. You need a partner who is patient, kind, and ready to answer every single one of your worries.

Keep Your Family Stories Alive

During this time, the memories you share are more precious than ever. Learn how to record and save the stories that define your family's history for future generations.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.