FAMILY HOSPICE, LTD D/B/A GENTIVA
Provider Information
- Address
- 7500 JEFFERSON STREET NE, STE 210
ALBUQUERQUE, NM 87109 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 1, 1994
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY HOSPICE, LTD D/B/A GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY HOSPICE, LTD D/B/A GENTIVA compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.1%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits32.2%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.3%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,579 · 37th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.2% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment100%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment99.1%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life70.2%
- All care steps completed97.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia7%
- Heart and circulatory disease18%
- Lung and respiratory disease13%
- Stroke34%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Family Hospice, Ltd d/b/a Gentiva
Family Hospice, Ltd d/b/a Gentiva provides hospice care services in Albuquerque, New Mexico. They operate from their office on Jefferson Street. This provider has served the local community for many years. They hold an accreditation from CHAP, which proves they meet high standards for safety and care. They focus on helping families during end-of-life transitions. The team works hard to meet the needs of their patients in Bernalillo County. Choosing a hospice provider is a big decision for any family. You want to know that your loved ones are in good hands. This provider has a long history of serving the area since they first became certified in 1994. They offer a range of services designed to support both the patient and their loved ones through a difficult time. Their team is ready to serve you.
Understanding Their Standards
Family Hospice, Ltd d/b/a Gentiva is a for-profit hospice provider. They have been certified by Medicare since July 1994. This long history shows they have deep experience in the hospice field. They also hold accreditation from CHAP. This group is an independent body that checks hospice agencies to ensure they follow national rules. They look at how the agency cares for patients and keeps records. When a provider earns this status, it means they have passed a tough review process. This is a common sign of a serious agency. Their team consists of twenty employees. This includes nine registered nurses who lead the care efforts. Having a strong nursing staff is a good sign for any hospice agency. It shows they have the right people to manage pain and symptoms. You should feel comfortable asking about their staffing levels when you call to learn more about their daily operations.
Quality Performance
What Is Hospice Care Like in Albuquerque?
Hospice care in Albuquerque centers on comfort and dignity. Local providers like this one work to keep patients in their own homes whenever possible. They bring care to you rather than you going to a hospital. The team usually includes nurses, aides, and social workers. At this agency, there are nine registered nurses on staff. These professionals manage medications and comfort measures. They also teach family members how to help with daily care needs. This helps everyone feel more prepared and less stressed. Hospice is not about giving up. It is about making every day count. The goal is to improve the quality of life for the patient. You can expect regular visits from the nursing staff. They monitor the patient closely to adjust care plans as needs change. This local team is part of a larger network but keeps its focus on the people of Bernalillo County.
What to Ask When Choosing a Hospice Provider
You should gather information before making a final choice. Start by asking how quickly they can respond to a call after hours. You also need to know who will be the main person visiting your home. Ask how they handle pain management if symptoms get worse at night. It is also good to ask how they support family members with grief. You want to know if they provide volunteers or extra emotional help. Ask if they have experience with the specific condition your loved one has. You can also ask how they coordinate with your primary doctor. Do not feel rushed to pick a provider. Take the time to talk to a few different offices. Ask for a meeting to discuss your specific situation. Clear answers will help you feel more confident in your choice. The right provider will be happy to answer all your questions and concerns.
Preserve Your Family Stories
Every life has a unique story that deserves to be remembered by future generations. We can help you save those memories.
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