HEART OF HOSPICE
Provider Information
- Address
- 3101 LAKE ST., STE 101
LAKE CHARLES, LA 70601 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 17, 2007
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 30 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 9 |
67
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Care at Heart of Hospice
Heart of Hospice serves families in Lake Charles, Louisiana, from their office on Nelson Road. They provide specialized end-of-life care focused on comfort and dignity for patients in Calcasieu County. The team works to manage pain and support the emotional needs of those facing a terminal illness. Their goal is to help patients live their final days as fully as possible. They focus on the person, not just the diagnosis. That makes a big difference for families during a difficult season. Choosing the right provider is a personal decision, but having a local team in the heart of your community can offer peace of mind. They bring support directly to the patient's home or care facility.
About Heart of Hospice
Heart of Hospice has been a Medicare-certified provider since October 2007. They operate as a for-profit organization serving the Lake Charles area. This long history shows they have been part of the local healthcare landscape for many years. The thing is, choosing a provider is about more than just how long they have been around. You want a team that listens to your needs and responds quickly when you call. Medicare certification means they follow strict federal rules for patient care and safety. This gives families a baseline for what to expect. They must meet specific standards to keep their certification active. It is a good idea to talk with them about their specific approach to care plans. See if their philosophy matches what your loved one values most at this stage of life.
Quality Care Insights
Understanding Hospice Care in Lake Charles
Hospice care in Calcasieu County is designed to surround patients with a team of experts. This team usually includes nurses, doctors, aides, and social workers. They all work together to provide support where the patient lives. Most people think hospice is only for the final days, but that is a common mistake. You can start hospice care as soon as a doctor confirms a life expectancy of six months or less. The earlier you start, the more support you get. That includes help with medical equipment, medication, and emotional counseling for the whole family. Many families tell us they wish they had started these services sooner. It is about adding life to days, not just adding days to life. So, don't wait until a crisis happens to start the conversation with your doctor.
What to Ask When Choosing a Hospice Provider
It can feel overwhelming to pick a provider, but asking the right questions helps clear the fog. Start by asking how they handle after-hours calls. You need to know if a nurse is available to answer your questions at 2:00 AM on a Sunday. Ask how they manage pain and other symptoms to keep the patient comfortable. It is also wise to ask about the specific volunteers or support services they offer. Do they have grief counselors who can help your family after a loss? Ask about their staff-to-patient ratio so you know how much time they can spend with your loved one. Finally, ask what makes their team different from others in Lake Charles. You are the advocate for your family, so trust your gut when you hear their answers.
Keep Your Family's Story Alive
This time is a chance to honor the life and lessons of your loved one. We provide simple ways to record their favorite stories and memories so they can be kept safe for years to come.
Preserve Family StoriesOther Hospice Providers Nearby
Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.