SUNCREST HOSPICE, LLC
Provider Information
- Address
- 5959 VILLAGE VIEW DRIVE SUITE 100
WEST DES MOINES, IA 50266 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 26, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 32 |
| Physicians | 1 |
| Volunteers | 0 |
87
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUNCREST HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUNCREST HOSPICE, LLC compares to hospices nationwide.
13.7 minutes
of nurse care per routine home care day, on average
That is the 65th percentile among hospices nationally. The national median is about 12 minutes.
303
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.7 min
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.9%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits4.4%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,775 · 27th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 84% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed100%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids99.7%
- Visits in the last days of life84%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer12%
- Dementia33%
- Heart and circulatory disease20%
- Lung and respiratory disease7%
- Stroke6%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Suncrest Hospice, LLC
Suncrest Hospice, LLC provides end-of-life care in West Des Moines, Iowa. They have been certified by Medicare since August 2015. This provider is a freestanding hospice that holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. Choosing a hospice with this accreditation shows a commitment to high standards. These groups regularly check that a hospice follows strict safety and quality rules. It helps families know the care meets national benchmarks for excellence. The team consists of 87 employees, including 32 registered nurses who focus on symptom management. They also have one physician on staff to oversee medical plans. Their office is located on Village View Drive in Dallas County. They work to support patients and their loved ones during a difficult time. Getting the right care matters. This team aims to provide clear, consistent support for every patient they serve.
Understanding This Provider
Suncrest Hospice, LLC operates as a for-profit entity. This means they answer to shareholders while maintaining their Medicare certification. Many families worry about what for-profit status means for care. The main thing to look at is the quality data. Their performance shows strong results across the board. They earned high marks for their quality of care based on the federal hospice index. Their patient satisfaction scores from the CAHPS survey are also quite good. These scores reflect how families feel about the communication and support they received. Accreditation from the ACHC acts as a seal of approval. It ensures the hospice follows best practices for patient safety and comfort. This is a big deal for peace of mind. You should feel comfortable asking how their staff handles specific medical needs. They have a large team ready to help you every day.
Quality Performance
What Is Hospice Care Like in West Des Moines?
Hospice care in West Des Moines focuses on comfort rather than a cure. It brings medical experts and support staff directly to the patient. This could be at home or in a facility. The goal is to manage pain and improve the quality of each day. At Suncrest Hospice, LLC, the team includes 32 registered nurses and one physician. They work together to address physical symptoms and emotional needs. They do not have volunteers on their current staff list, so most direct care comes from their professional employees. The team coordinates with local doctors to ensure everyone is on the same page. This keeps the plan of care simple and clear. You deserve a team that listens well. They are there to answer questions and offer guidance whenever you need it. That is the core of their service in Iowa.
What to Ask When Choosing a Hospice Provider
Choosing the right care is a big decision. You should ask questions to see if they fit your needs. Start by asking how quickly a nurse can reach your home during an emergency. This helps you understand their response times. Next, ask how they handle pain management changes during the night or on weekends. You want to know that help is always available. Ask them to explain how they support family caregivers with training or breaks. It is also good to ask how they keep your primary doctor in the loop. Good communication prevents stress for everyone involved. Do not be afraid to ask about their staff experience levels. You need to feel confident in the team walking through this with you. Good providers will always take the time to answer these questions clearly and with patience.
Preserve Your Family Stories
Your family history is a gift that should be kept safe for future generations to cherish.
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