SUNCREST HOSPICE, LLC
Provider Information
- Address
- 5959 VILLAGE VIEW DRIVE SUITE 100
WEST DES MOINES, IA 50266 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 26, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 32 |
| Physicians | 1 |
| Volunteers | 0 |
87
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUNCREST HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUNCREST HOSPICE, LLC compares to hospices nationwide.
13.7 minutes
of nurse care per routine home care day, on average
That is the 65th percentile among hospices nationally. The national median is about 12 minutes.
303
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.7 min
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.9%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits4.4%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,775 · 27th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 84% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.7%
- Visits in the last days of life84%
- All care steps completed99.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer12%
- Dementia33%
- Heart and circulatory disease20%
- Lung and respiratory disease7%
- Stroke6%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Suncrest Hospice in West Des Moines
Suncrest Hospice, LLC serves families in West Des Moines, Iowa. They operate as a freestanding hospice provider and have been certified by Medicare since August 2015. The agency holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. This organization checks that providers meet high standards for patient safety and care quality. Choosing a group with this stamp of approval gives families peace of mind. They offer services to those living in Dallas County and the surrounding area. Their team works to support patients and their loved ones through difficult times. Receiving care from an accredited team helps ensure the right steps are taken during the final stages of life. It is a simple way to confirm the agency follows strict rules. You can feel confident knowing they meet these national benchmarks for excellence.
About Suncrest Hospice, LLC
This agency operates as a for-profit provider. They have maintained Medicare certification for several years now. That is a long history of service. The ACHC accreditation means an outside group looked closely at how they run their business. They check everything from how nurses talk to patients to how records stay private. This process is voluntary. Agencies do this to prove they want to provide the best care. You should know that for-profit status does not change the high standards they must meet for Medicare. They have 87 employees, including 32 registered nurses and one physician. That is a large staff to support patient needs. They do not use volunteers, so the care comes from paid medical staff. Knowing these facts helps you compare them to other local options. It helps you see how they are built to serve your family.
Quality Performance
What Is Hospice Care Like in West Des Moines?
Hospice care in West Des Moines focuses on comfort. It helps people spend their final days in a place that feels like home. The team at Suncrest Hospice includes 32 registered nurses and one physician. These professionals manage pain and other symptoms. They also help with emotional needs. This is the main point of hospice care. It is about making the patient as comfortable as possible. The staff visits where the patient lives. That could be a private house or an assisted living facility. They create a plan that fits the specific needs of the patient. The team works hard to keep the family informed. You will have someone to call when questions come up about medications or daily changes. They make sure the patient stays safe and calm. This is their primary job every single day.
What to Ask When Choosing a Hospice Provider
You need to feel good about your choice. Start by asking how quickly a nurse can arrive if a crisis happens. Ask about their plan for after-hours calls. You should also ask how they manage pain. Will they come to your home on weekends? It is helpful to ask how they handle medication changes. Make sure you know if they provide equipment like hospital beds. You might want to ask how they help family members cope with grief. Each agency works in its own way. Getting clear answers helps you find the right fit. Do not be afraid to ask for specific details about their daily routine. You are the one who knows your loved one best. Use that knowledge to find a partner who listens to you. Good communication is the best sign of a quality provider.
Preserve Your Family Stories
Your family history is a gift. Capture your loved one's voice, memories, and wisdom while you can to keep their spirit alive for future generations.
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