REID HEALTH
Provider Information
- Address
- 1913 CHESTER BLVD
RICHMOND, IN 47374 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 3, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
| Volunteers | 5 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what REID HEALTH reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how REID HEALTH compares to hospices nationwide.
10.2 minutes
of nurse care per routine home care day, on average
That is the 27th percentile among hospices nationally. The national median is about 12 minutes.
48
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.2 min
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.4%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits37.2%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.9%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.9%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)98th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$7,084 · 3rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life74%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia5%
- Heart and circulatory disease22%
- Lung and respiratory disease22%
- Stroke4%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Reid Health
Reid Health provides hospice services to families throughout Richmond, Indiana, and the surrounding Wayne County area. Their team focuses on comfort and dignity for patients facing life-limiting illnesses. They offer medical, emotional, and spiritual support right where you live. Whether at home or in a dedicated facility, the goal is always to improve quality of life. It is about making every day count. Their staff works closely with you to manage pain and keep your loved one comfortable. You do not have to walk this path alone. Choosing the right care team makes a world of difference during a hard time. Reid Health has been serving this community for many years. They understand the local needs of Richmond families. Getting help early often leads to better care experiences for everyone involved.
About Reid Health
Reid Health operates as a non-profit hospice provider. This means they put their resources directly back into patient care. They have been Medicare certified since November 3, 1993. That is over 30 years of experience serving the community. What most people do not realize is that non-profit status often reflects a deep commitment to the local area. They are not chasing profits. Instead, they focus on meeting the needs of neighbors in Wayne County. When you look for a hospice provider, history matters. A long track record shows stability and deep roots in the region. You want a team that knows the local doctors and resources well. Reid Health offers that level of familiarity. It is a big deal to have that kind of support nearby. They are there when you need them most.
Quality of Care
Understanding Hospice Care in Richmond
Hospice is a special kind of care for people with terminal illnesses. It shifts the focus from curing a disease to managing symptoms. In Richmond, families have access to several high-quality choices. But it can feel overwhelming to pick one. The thing is, all Medicare-certified hospices must meet strict federal standards. They all provide nurses, aides, and social workers. Some providers, like Reid Health, have earned top marks for their specific care practices. You should look at these ratings to help guide your choice. The quality of care index looks at how well a provider controls pain and breathing. It also tracks how often they visit patients. Good communication with your hospice team is key. You need to feel heard and supported at every step. That is the true measure of good care.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision for your family. You should feel comfortable asking hard questions. Start by asking how quickly they can respond to an emergency call at night. You also need to know who will be on your primary care team. Will you see the same nurse every week? Consistency helps build trust. Ask how they handle pain management if symptoms get worse suddenly. Another good question is how they support the family after a loss. Grief support is a vital part of what hospice offers. You might also ask if they have experience with your loved one's specific diagnosis. Do not rush this process. Take your time to find the right fit for your needs. A good provider will be happy to answer all your concerns clearly.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories that deserve to be remembered. We can help you capture those memories to share for generations to come.
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