COVENANTCARE HOSPICE
Provider Information
- Address
- 3755 EAST MAIN STREET, SUITE 165
SAINT CHARLES, IL 60174 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 12, 2011
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 4 |
| Volunteers | 1 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what COVENANTCARE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2011.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how COVENANTCARE HOSPICE compares to hospices nationwide.
17 minutes
of nurse care per routine home care day, on average
That is the 87th percentile among hospices nationally. The national median is about 12 minutes.
33
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17 min
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.7%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits15.5%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.2%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,709 · 37th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 50% of patients or more. Most hospices score above 90 percent.
- Pain screening99.4%
- Pain assessment50%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment87.5%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life57.4%
- All care steps completed91.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia29%
- Heart and circulatory disease17%
- Stroke20%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care at CovenantCare Hospice
CovenantCare Hospice provides compassionate end-of-life support to residents in Saint Charles, Illinois. Their team focuses on comfort and dignity for those facing serious illness. Located on East Main Street, they serve the Kane County area with a commitment to quality. The thing is, choosing the right hospice is a major decision for any family. That is why having a local team you can trust makes such a big difference. They offer care that centers on the whole person. It is not just about medical needs. They also look after the emotional and spiritual well-being of their patients. Their staff works hard to ensure every day is as peaceful as possible. You are never alone in this process. Having a dedicated team nearby helps bring a sense of calm during a difficult time. They are ready to help your family navigate these complex healthcare choices with kindness and clear communication.
About CovenantCare Hospice
CovenantCare Hospice operates as a non-profit organization. This is a key detail for many families. Non-profits often put all their resources directly back into patient care and community services. They have been Medicare certified since October 12, 2011. That gives them over a decade of experience serving this community. Longevity in this field matters. It shows they have built a solid foundation of care over many years. When you look at their history, you see a provider that has stood the test of time. They know how to handle the ups and downs of hospice care. What most people do not realize is that non-profit status can sometimes mean a stronger focus on the mission rather than the bottom line. You should feel comfortable asking them about their specific history and how they support local families in the Saint Charles area. They have a proven track record of meeting federal standards.
High Quality Standards
Understanding Hospice Care in Saint Charles
Hospice care in Saint Charles focuses on quality of life when a cure is no longer the goal. It is a specialized form of care designed to manage pain and symptoms. But it also does much more than that. It provides a support system for the entire family. The team includes nurses, doctors, and social workers who visit you at home. This can be in a private house or a nursing facility. You might wonder if hospice is only for the final days. The truth is, it is meant to be used for months. The earlier you start, the more help you get. It is about making sure your loved one feels comfortable and seen. In the Kane County area, you have access to providers like CovenantCare who understand the local medical landscape. And that makes coordinating care much easier for everyone involved. Getting the right help early changes everything.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a deeply personal task. You need to feel confident in the team you pick. Start by asking how they handle pain management after hours. You deserve to know that help is available at 2:00 AM if you need it. Next, ask about their volunteer services. Volunteers can offer companionship, which is a wonderful gift for any patient. You should also ask how they support the family after the patient passes. Grief support is a vital part of the hospice mission. Finally, ask them what makes their specific team in Saint Charles different from others. Listen to their answers. Do they sound kind? Are they patient? Do they explain things in a way that makes sense to you? If you do not feel comfortable, keep looking. Your peace of mind is the most important part of this entire process. Trust your gut feelings.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories. We can help you record their stories so they are never lost to time.
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Helpful Guides for Families
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