THREE OAKS HOSPICE
Provider Information
- Address
- 1717 N NAPER BLVD SUITE 301
NAPERVILLE, IL 60563 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 7, 2007
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 1 |
| Volunteers | 2 |
35
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what THREE OAKS HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2007.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how THREE OAKS HOSPICE compares to hospices nationwide.
15.8 minutes
of nurse care per routine home care day, on average
That is the 81st percentile among hospices nationally. The national median is about 12 minutes.
132
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.8 min
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.9%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits42.1%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.5%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.3%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.7%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,753 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 57.5% of patients or more. Most hospices score above 90 percent.
- Pain screening96.1%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment96.9%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life57.5%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia35%
- Heart and circulatory disease11%
- Lung and respiratory disease4%
- Stroke20%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Naperville
Three Oaks Hospice provides end-of-life care for families in Naperville, Illinois. They work out of their office on Naper Boulevard to serve the DuPage County area. Their team focuses on comfort and support when life limits health. Hospice care is not about giving up. It is about living each day with as much peace and dignity as possible. They offer medical care, emotional support, and spiritual guidance for patients and their loved ones. If you live in the 60563 area, this is one option for your family to consider. Hospice care meets people where they are, often right in their own homes. That can make a world of difference during a hard time. The team handles the medical side so you can focus on being a family member again. It is a big shift, but it helps everyone involved find some relief.
About Three Oaks Hospice
This provider has been Medicare certified since September 7, 2007. They operate as a for-profit organization. That means they run their business under specific rules set by the government to ensure you get quality care. They have a perfect score of 5 out of 5 stars for their overall quality rating. They also earned a 5 out of 5 for their quality of care. This score comes from the CMS Hospice Care Index, which looks at how well they manage pain and medical needs. It is a very strong sign that they do the clinical work well. But there is another side to the story. Their patient satisfaction rating is 2 out of 5 stars. This survey asks families about their experience with communication and support. It is important to look at both the medical scores and the family feedback when you make your choice. You want a team that is both smart and kind.
Understanding the Ratings
Understanding Hospice Care in Naperville
Finding the right hospice in DuPage County can feel like a heavy task. You have several choices, and they all offer different strengths. Some places focus heavily on clinical excellence. Others might put more energy into family support and volunteer programs. The thing is, hospice is a team sport. You will have nurses, aides, and social workers visiting your home. You need to feel comfortable with the people walking through your front door. Naperville has many resources for seniors and their families. But not every hospice provider is the same. Some are large national groups, while others are local branches. Take your time to talk to them. Ask about their staff turnover. Ask how they handle emergencies after hours. You deserve to know exactly who will be there at 2:00 in the morning if a crisis happens. Good care means peace of mind for you and your loved one.
What to Ask When Choosing a Hospice Provider
You should never feel rushed when picking a hospice team. Here are a few questions that can help you get the truth. First, ask how quickly a nurse can get to your home if there is an urgent need. Speed matters when someone is in pain. Second, ask how they handle communication with the family. Will you get updates after every visit? You need to know what is happening. Third, ask about their approach to family support and grief counseling. This journey is hard on the heart, and you will need people in your corner. Finally, ask if they have staff who can visit on weekends or holidays. Hospice does not take days off, so their care should not either. The answers they give you will show you their true priorities. If they seem annoyed by your questions, that is a red flag. Move on to the next provider.
Keep Your Family Stories Alive
This time is difficult, but it is also a chance to capture the memories and wisdom of your loved one. We can help you preserve their life story for future generations.
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