WILLOW RIDGE HOSPICE, LLC
Provider Information
- Address
- 536 SOUTH SCHRADER
HAVANA, IL 62644 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 28, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 0 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WILLOW RIDGE HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2023.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WILLOW RIDGE HOSPICE, LLC compares to hospices nationwide.
17.8 minutes
of nurse care per routine home care day, on average
That is the 90th percentile among hospices nationally. The national median is about 12 minutes.
9
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17.8 min
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits43.5%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months0%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,598 · 16th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 84.6% of patients or more. Most hospices score above 90 percent.
- Pain screening94.9%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed84.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia26%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Willow Ridge Hospice in Havana
Willow Ridge Hospice, LLC serves the Havana, Illinois area from their office on South Schrader. They operate as a freestanding hospice provider to help families manage end of life care. This provider has earned accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for quality and safety. They have been certified by Medicare since late August of 2023. Families in Mason County can look to this office for support. The team works to provide care that meets federal requirements for hospice services. Hospice care focuses on comfort for the patient and support for those who love them. It is a choice families make to prioritize quality of life during a difficult time. Choosing the right partner matters for your peace of mind.
About WILLOW RIDGE HOSPICE, LLC
This provider functions as a for-profit hospice agency. Being a for-profit entity means they operate under specific business models while still following federal rules for hospice care. They hold accreditation from the Accreditation Commission for Health Care. This group reviews hospice agencies to ensure they follow best practices. They look at how a provider manages care and keeps records. This adds a layer of accountability beyond basic government checks. You should know that this provider maintains a small team. They currently employ six people to handle their operations. This includes two registered nurses who provide direct clinical support. Since they do not have doctors on staff, they likely work with the patient's own physician to guide the plan of care. Understanding the team size helps you know what to expect when you call for help. Ask them how they coordinate with your primary doctor.
Quality of Care
What Is Hospice Care Like in HAVANA?
Hospice care in Havana centers on managing symptoms and providing comfort at home. Families receive support from a team that visits to check on the patient. This team often includes nurses and aides who help with daily needs. At Willow Ridge Hospice, the staff includes two registered nurses. These nurses handle the clinical tasks and pain management plans. They do not have doctors on staff, so the patient stays under the care of their own personal doctor. This keeps the medical plan consistent. The team focuses on the specific goals of the patient. They want to ensure the patient stays as comfortable as possible. You can expect regular visits from the staff to monitor health changes. This helps avoid sudden trips to the hospital. Having a local team means they know the area and can reach your home quickly when you need them.
What to Ask When Choosing a Hospice Provider
You have the right to ask questions before you sign up for services. Start by asking how the team handles pain management during the night or on weekends. It helps to know exactly who will show up at your front door. Ask how they communicate with the patient's regular doctor. You also want to know how many patients each nurse handles. This tells you if they have enough time for your loved one. Ask about their backup plans if a staff member cannot make a visit. Finally, ask what specific services they provide beyond nursing care. Do they offer volunteers or social workers? Getting clear answers helps you feel more confident in your choice. Take your time with these questions. You deserve to feel comfortable with the plan you choose.
Preserve Your Family Stories
Your family history is a gift. We offer simple tools to help you record and save your loved one's stories and memories during this time.
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Helpful Guides for Families
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Some stories are worth writing down
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