GENTIVA
Provider Information
- Address
- 700 BROOKSTONE CENTRE PARKWAY, SUITE 100
COLUMBUS, GA 31904 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 7, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
28
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.3 minutes
of nurse care per routine home care day, on average
That is the 39th percentile among hospices nationally. The national median is about 12 minutes.
116
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.3 min
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits27.7%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.6%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.2%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.9%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.6%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,928 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.6% of patients or more. Most hospices score above 90 percent.
- Pain screening97.1%
- Pain assessment98.4%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment97.5%
- Treatment preferences discussed100%
- Beliefs and values discussed97.9%
- Bowel care for patients on opioids96.4%
- Visits in the last days of life65.6%
- All care steps completed92.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia20%
- Heart and circulatory disease25%
- Lung and respiratory disease11%
- Stroke15%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care at Gentiva
Gentiva serves the Columbus, Georgia area from their office on Brookstone Centre Parkway. They provide hospice care to families who need extra support during a serious illness. This team focuses on comfort, dignity, and quality of life. The goal is always to help patients stay in their own homes whenever possible. That is a big deal when you want to keep things familiar. They bring a full team of nurses and aides to your door. This helps you focus on what really matters—being together. If your loved one is facing a life-limiting illness, this team is ready to step in and help. They work in Muscogee County to make sure your family gets the care they deserve. It is about making each day count. You do not have to walk this path alone. Gentiva is there to hold your hand through the hard parts of the journey.
About GENTIVA
Gentiva operates as a for-profit hospice provider. They have been certified by Medicare since November 1997. That is over 25 years of history in the hospice field. Experience matters when you are choosing care for someone you love. Being Medicare certified means they meet strict federal rules for safety and quality. Families should know that not all providers are the same. Some focus on different areas of care. Gentiva has built a long track record in the Columbus community. They understand the local health systems and how to get things done. You can trust that they have seen many different situations over the years. This history gives them the tools to handle complex medical needs. Their team knows how to manage pain and symptoms effectively. That is the core of their work. They are built to provide steady, reliable support when you need it most.
Quality Performance
Understanding Hospice Care in COLUMBUS
Hospice is a special kind of care for people with serious health issues. It is not about giving up. It is about choosing comfort over hospital stays. In Columbus, many families use these services to improve their daily lives. The team comes to you. They can visit your house or a care facility. You get a nurse, a social worker, and even a chaplain if you want one. They manage the physical pain and the emotional stress. The thing is, many people wait too long to start. You can get hospice care for six months or more if a doctor agrees. It is a benefit you have already paid for through your taxes. So, why not use it? Getting help early means better symptom control for your loved one. It also means more time for you to just be a family member instead of a nurse.
What to Ask When Choosing a Hospice Provider
Picking a hospice team feels like a big job. It is okay to ask lots of questions. First, ask how quickly they can get a nurse to your home in an emergency. You want to know they are available at 2:00 AM on a Sunday. Next, ask about their experience with your loved one's specific illness. Some teams have more practice with certain conditions than others. Also, ask how they handle pain management. You need a team that acts fast when symptoms change. Finally, ask what the transition process looks like. You need to know how they work with your current doctors. Do they coordinate care well? That is the most important part. You want a team that talks to each other so you do not have to be the middleman. Take your time to get the right answers before you decide.
Preserve Your Family Stories
This time is difficult, but it is also a chance to capture the memories and wisdom of your loved ones. We provide tools to help you record their life stories and keep their legacy alive for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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EMPYREAN HOSPICE OF GEORGIA, LLC-(COLUMBUS)
COLUMBUS HOSPICE, INC.
AFFINIS HOSPICE, LLC
ATRIUM HEALTH NAVICENT HOSPICE PINE POINTE
COLQUITT REGIONAL HOSPICE
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.