WILLOWBROOK HOSPICE, LLC
Provider Information
- Address
- 162 W MAIN STREET, SUITE 306
CARTERSVILLE, GA 30120 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 19, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Physicians | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WILLOWBROOK HOSPICE, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WILLOWBROOK HOSPICE, LLC compares to hospices nationwide.
11.2 minutes
of nurse care per routine home care day, on average
That is the 38th percentile among hospices nationally. The national median is about 12 minutes.
160
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.2 min
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.8%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits40.8%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months37.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.9%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.8%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,075 · 51st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 48.9% of patients or more. Most hospices score above 90 percent.
- Pain screening81.4%
- Pain assessment97.1%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment98.5%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids98.3%
- Visits in the last days of life48.9%
- All care steps completed77.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer7%
- Dementia41%
- Heart and circulatory disease20%
- Lung and respiratory disease9%
- Stroke2%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of Willowbrook Hospice
Willowbrook Hospice, LLC serves families in Cartersville, Georgia from their office on West Main Street. This freestanding facility provides end of life care for those in need within Bartow County. They earned their Medicare certification in August of 2020. The organization holds accreditation from the Accreditation Commission for Health Care. This status means an outside group checked their work to ensure they meet high standards for patient safety. It is a sign of their commitment to quality care. Families choose them for their specific approach to hospice services. They operate as a for-profit entity. This team helps patients and families manage their comfort and peace of mind during a difficult time. They have been active in the local community for several years now.
About Willowbrook Hospice, LLC
Willowbrook Hospice, LLC functions as a for-profit hospice provider. They have maintained their Medicare certification since 2020. Accreditation from the Accreditation Commission for Health Care is a major detail for families to consider. This group sets strict rules for how a hospice should function every day. They look at clinical practices and patient records to confirm the provider follows best practices. When a hospice meets these standards, it shows they value external oversight. This provider currently employs seven staff members to support their patients. This includes one registered nurse and one physician on the team. Having a small, focused group can sometimes help with clear communication. You should know that this accreditation process is voluntary. It shows that the agency wants to prove their quality to the public. It is a good sign for any family looking for care.
Quality of Care
What Is Hospice Care Like in Cartersville?
Hospice care in Cartersville focuses on comfort rather than seeking a cure. The team works to manage pain and symptoms for the patient. They also provide emotional support for the whole family unit. At Willowbrook Hospice, the staff includes one registered nurse and one physician. These professionals lead the care plan to ensure safety and comfort at home. Most hospice care happens where the patient lives. The team visits regularly to check on the patient and provide supplies. They also help coordinate medications. Having a doctor and a nurse on staff means they have the medical expertise to handle complex needs. That is their primary job. They work with the family to create a plan that fits the patient's goals. This care is available around the clock when emergencies happen. It helps families stay together in a familiar place during the final stages of life.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a personal decision for every family. You need to gather facts before you sign any paperwork. Start by asking how the team handles pain management after hours. You want to know who answers the phone at night. Ask how often the nurse will visit the home each week. Consistency matters a lot. It helps the patient feel safe and builds a bond with the staff. Ask if they have experience with the specific condition your loved one has. You should also ask how they support family members who are grieving. Do they offer counseling or other resources? Finally, ask how they communicate with the patient's primary doctor. Good care requires a team effort. Clear answers will help you feel more confident in your choice. Take your time to ask these questions during your initial meeting.
Preserve Your Family Stories
During this time, memories become even more precious. Documenting the life stories of your loved one can provide comfort and a lasting legacy for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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HOSPICE CARE OPTIONS INC.
HOSPICE OF SOUTH GEORGIA
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Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
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What Does Medicare Cover for Hospice Care?
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What CMS Star Ratings Actually Mean for Your Family
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.