UNITED HEARTS HOSPICE HEALTH SERVICES
Provider Information
- Address
- 2139 TAPO STREET, SUITE #219
SIMI VALLEY, CA 93063 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 18, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 0 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNITED HEARTS HOSPICE HEALTH SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNITED HEARTS HOSPICE HEALTH SERVICES compares to hospices nationwide.
9.5 minutes
of nurse care per routine home care day, on average
That is the 20th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.5 min
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits80.6%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,197 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 100% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia52%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
United Hearts Hospice Health Services
United Hearts Hospice Health Services provides end-of-life care in Simi Valley, California. They support patients and families through a team of trained professionals. The agency holds accreditation from the Community Health Accreditation Partner, known as CHAP. This means they meet high standards for quality and safety set by independent experts. They have served the community since September 2017. Their team works to manage pain and improve daily comfort. Choosing a hospice agency is a big step for any family. This provider offers services from their office on Tapo Street in Ventura County. They focus on meeting the needs of those facing a life-limiting illness. Their team helps families find peace during a difficult time. You can reach their office by calling their local number. They are a for-profit provider that operates with a clear goal of patient care.
About United Hearts Hospice Health Services
United Hearts Hospice Health Services operates as a for-profit hospice agency in Simi Valley. They have been certified by Medicare since 2017. Accreditation from CHAP is a strong sign of quality. CHAP reviews hospice agencies to ensure they follow strict rules for care. They check clinical records and staff training to keep patients safe. This process happens on a regular basis. You should know that this agency employs a team of 9 people. This group includes 2 registered nurses and 2 licensed practical nurses. They do not have volunteers on staff. A small team can sometimes provide more personal attention. This helps nurses know the needs of every patient well. The agency remains focused on providing care that meets federal quality standards. Families can feel confident knowing the agency undergoes these external reviews to maintain their status. Their goal is to provide reliable support for every patient they serve.
High Quality Standards
What Is Hospice Care Like in Simi Valley?
Hospice care in Simi Valley focuses on comfort rather than a cure. It brings care to where the patient lives. This could be a private home or a care facility. Teams often include doctors, nurses, and aides who visit as needed. You can expect regular check-ins to monitor pain levels. That is how they keep patients comfortable. At this specific agency, the staff includes 2 registered nurses and 2 licensed practical nurses. These nurses handle the medical parts of the care plan. They work with the family to create a schedule that fits the patient. Other team members help with emotional or spiritual support if requested. Local hospice services ensure that help is nearby whenever a crisis occurs. Families often find that having a professional team nearby makes the daily routine much easier to manage. You get support that changes based on what the patient needs at that moment.
What to Ask When Choosing a Hospice Provider
Choosing the right help requires asking the right questions. You need to feel comfortable with the team you pick. Start by asking how quickly a nurse can arrive if a problem happens at night. Ask how they handle pain management and what medicines they provide. You should also ask how the team will talk to your family about changes in the patient. Ask about the experience of the nurses who will visit the home. It is also good to ask how they support family caregivers. Do they provide training for the tasks you have to do? You should feel free to ask about their experience with specific illnesses. A good provider will answer these questions with patience and care. They want you to feel informed before you make a final decision. Take your time to get the answers you need for your peace of mind.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep their legacy alive for future generations.
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