UNITED HEARTS HOSPICE HEALTH SERVICES
Provider Information
- Address
- 2139 TAPO STREET, SUITE #219
SIMI VALLEY, CA 93063 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 18, 2017
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 0 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what UNITED HEARTS HOSPICE HEALTH SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how UNITED HEARTS HOSPICE HEALTH SERVICES compares to hospices nationwide.
9.5 minutes
of nurse care per routine home care day, on average
That is the 20th percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.5 min
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.1%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits80.6%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)88th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,197 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 100% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia52%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About United Hearts Hospice Health Services
United Hearts Hospice Health Services serves families in Simi Valley, California. They offer end-of-life care for patients in Ventura County. This provider holds accreditation from CHAP. That organization sets high standards for how hospice agencies operate. Accreditation shows that a team meets strict rules for safety and care. They have been certified by Medicare since 2017. Their team works to meet the needs of each patient. It is a freestanding hospice provider. This means they are an independent agency. They focus on providing specialized care in a home setting. Families often look for this type of local support. You can find them on Tapo Street in Simi Valley. Their office is easy to reach for local residents. They aim to provide consistent support for patients and their loved ones.
Understanding Their Standards
This agency operates as a for-profit hospice provider. They have maintained their Medicare certification for several years now. The CHAP accreditation is a good sign for families. It means an outside group checked their work. That group looks at how the team manages patient care. They also check how the agency follows federal health rules. Good agencies value this outside review. It keeps their care quality high. You should know that this provider has earned top marks for their quality of care. Their score comes from the CMS Hospice Care Index. This index looks at how well they handle pain and patient needs. High marks in these areas show a strong focus on clinical work. Families should feel good about these results. They show a clear history of meeting patient needs. This agency continues to focus on their core mission each day.
High Quality Standards
What Is Hospice Care Like in Simi Valley?
Hospice care in Simi Valley focuses on comfort and dignity. The team at United Hearts Hospice Health Services includes two registered nurses. They also employ two licensed practical nurses to assist with care. These nurses work together to monitor patient health and manage symptoms. Having skilled nurses on staff helps the team provide timely care. The agency currently has nine employees total. They do not use volunteers at this time. This means the staff handles all direct care duties. A smaller team can sometimes mean more personal attention for a patient. Nurses are often the primary point of contact for families. They help explain changes in a patient condition. The goal is to keep the patient comfortable in their own home. Care plans are tailored to meet individual needs in the local area. This approach helps families feel secure during a difficult time.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision for your family. You should ask questions that help you understand their daily work. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask how they manage pain and other difficult symptoms for patients. Third, ask how they communicate with your primary doctor about care changes. Finally, ask what specific support they offer to family members who are grieving. These questions will give you a clear picture of their service. You want a team that responds fast. You also want a team that listens well. Do not be afraid to ask for details about their staff availability. A good hospice agency will be happy to answer your questions. They should make you feel heard and respected. Clear communication is the best foundation for care.
Preserve Your Family Story
Your loved one has a lifetime of memories and wisdom to share. Recording these stories can be a meaningful project for your family to work on together.
Start Preserving MemoriesOther Hospice Providers Nearby
TRU HOSPICE, INC
GOOD HEART HOSPICE & PALLIATIVE CARE SIMI VALLEY
INNERJOY HOSPICE CARE, INC
GUARDIAN ANGEL HOSPICE, INC
CHARTER HOSPICE, LLC
AASTA HOSPICE
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.