GOODWILL HEALTHCARE SERVICES, INC
Provider Information
- Address
- 8380 MIRAMAR MALL
SAN DIEGO, CA 92121 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 17, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GOODWILL HEALTHCARE SERVICES, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GOODWILL HEALTHCARE SERVICES, INC compares to hospices nationwide.
12.6 minutes
of nurse care per routine home care day, on average
That is the 54th percentile among hospices nationally. The national median is about 12 minutes.
61
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.6 min
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.5%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89.8%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits81.5%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.1%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.9%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.7%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,054 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 45.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment92.9%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life45.1%
- All care steps completed95.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia13%
- Heart and circulatory disease17%
- Lung and respiratory disease8%
- Stroke28%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in San Diego
GOODWILL HEALTHCARE SERVICES, INC offers hospice care to patients in San Diego, California. Their office is at 8380 Miramar Mall in the 92121 zip code. They focus on providing comfort and support to patients facing life-limiting illnesses. The team works to manage pain and symptoms with compassion. They aim to improve the quality of life for both the patient and their loved ones. Families in the San Diego area can rely on their professional care services. This provider is dedicated to meeting the unique needs of the local community. They strive to offer dignity and peace during this difficult time. Their staff is trained to handle the complex physical and emotional needs of those they serve.
About GOODWILL HEALTHCARE SERVICES, INC
GOODWILL HEALTHCARE SERVICES, INC is a for-profit hospice provider. They have been certified by Medicare since October 17, 2021. This certification means they meet federal standards for health and safety. Choosing a hospice provider is a big decision for any family. You want a team that is reliable and follows clear quality guidelines. This provider has operated in the San Diego area for several years. Their status as a Medicare-certified agency shows a commitment to following national rules. Families should feel free to ask about their specific care plans. Knowing their history helps you feel confident in your choice. They are part of the San Diego healthcare landscape. Their goal is to provide consistent support to families in the region. They focus on maintaining high standards of care every single day.
High Quality Care
Understanding Hospice Care in San Diego
San Diego has many resources for families needing end-of-life care. Hospice care is not just about medical help. It is about treating the whole person. Care teams include doctors, nurses, and social workers. They also have volunteers and chaplains to help with emotional needs. In California, many providers offer care in the home or in nursing facilities. You should look for a team that fits your family's values. Good hospice care focuses on what matters most to the patient. It helps reduce stress for everyone involved. You can find many options in San Diego County. Take your time to learn about the different services they provide. Each agency has a unique way of working with families. Finding the right fit makes a big difference in the patient's daily comfort and peace of mind.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is important. You should ask questions to feel sure about your choice. Here are some things to ask during your first meeting:
- How quickly can a nurse get to my home if an emergency happens at night?
- How does your team help manage pain and other symptoms for the patient?
- What kind of emotional support do you offer to the family members?
- How often will a nurse or aide visit the patient each week?
These questions help you see if their care style matches your needs. Do not be afraid to ask for clarity. A good provider will be happy to answer your questions. They should explain things in a way that is easy to understand. Your comfort with the team is just as important as the medical care they provide.
Preserve Your Family Stories
This time is precious. We can help you record and save your loved one's stories and memories for future generations.
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