GOODWILL HEALTHCARE SERVICES, INC
Provider Information
- Address
- 8380 MIRAMAR MALL
SAN DIEGO, CA 92121 - Medicare Certified Since
- October 17, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GOODWILL HEALTHCARE SERVICES, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GOODWILL HEALTHCARE SERVICES, INC compares to hospices nationwide.
12.6 minutes
of nurse care per routine home care day, on average
That is the 54th percentile among hospices nationally. The national median is about 12 minutes.
61
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.6 min
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.5%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life89.8%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits81.5%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.1%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.9%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.7%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,054 · 56th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 45.1% of patients or more. Most hospices score above 90 percent.
- Pain screening98.3%
- Pain assessment88.1%
- Breathing difficulty screening100%
- Breathing difficulty treatment93.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life45.1%
- All care steps completed91.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia13%
- Heart and circulatory disease17%
- Lung and respiratory disease8%
- Stroke28%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
GOODWILL HEALTHCARE SERVICES, INC
Goodwill Healthcare Services, Inc serves families in San Diego, California. They provide hospice care to help patients manage symptoms in their own homes. This provider has held Medicare certification since October 2021. Their team works to support the needs of each person they serve. They also maintain accreditation from CHAP to show they meet high national standards. Choosing a hospice agency is a big decision for any family. This provider is a freestanding hospice organization that operates from their office on Miramar Mall. They focus on delivering care that follows strict federal and private quality rules. You can find them in the 92121 area of San Diego. Their team is ready to answer questions about how hospice care works for your loved one.
About GOODWILL HEALTHCARE SERVICES, INC
This provider is a freestanding hospice agency. They have operated under Medicare certification since late 2021. The team includes one physician, one registered nurse, and one licensed practical nurse. They also have one volunteer on staff to assist with patient needs. CHAP accreditation serves as a sign that an outside group has reviewed their work. This group checks to see if the agency follows safe and smart practices. It matters because it shows a commitment to keeping care standards high for every patient. You should know that this is a small team of five total employees. That means they offer a very personal approach to medical care. They work hard to meet the needs of families in the San Diego area. Their goal is to provide comfort through their medical and support staff.
Quality Performance
What Is Hospice Care Like in SAN DIEGO?
Hospice care in San Diego focuses on comfort for people living with a serious illness. The team visits patients where they live. This could be a private house or a care facility. The goal is to reduce pain and help the patient have the best days possible. Goodwill Healthcare Services, Inc provides care through a team of five people. This group includes a physician, a registered nurse, and a licensed practical nurse. They also work with a volunteer. This specific mix of staff allows for focused attention on medical needs. The team talks to the family to create a plan that fits the home environment. They spend time checking on symptoms and making sure the patient is comfortable. It is care that centers on your loved one. That is the main goal of their work in the San Diego community.
What to Ask When Choosing a Hospice Provider
You should talk to a few providers to find the right fit. Start by asking how the team handles pain management after hours. You also want to know how often a nurse will visit the home. Ask if they have experience with the specific condition your family member has. It helps to ask what happens if the patient needs to go to a hospital for a change in care. You might also ask how they involve the family in the daily care plan. Does the team have a volunteer program? This is a good way to see if they offer extra support for the family. Asking these questions will help you feel more sure about the choice you make. Do not be afraid to ask for clear answers. Good providers welcome these questions from families.
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