GENTIVA
Provider Information
- Address
- 735 CARNEGIE DRIVE SUITE 240
SAN BERNARDINO, CA 92408 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 3, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Physicians | 3 |
| Volunteers | 0 |
43
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.9 minutes
of nurse care per routine home care day, on average
That is the 46th percentile among hospices nationally. The national median is about 12 minutes.
78
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.9 min
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.9%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits42.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.1%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.4%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.1%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,001 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 53.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment99.6%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life53.2%
- All care steps completed97.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia16%
- Heart and circulatory disease16%
- Lung and respiratory disease14%
- Stroke14%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves the San Bernardino area from their office on Carnegie Drive. They provide essential hospice support for families facing a serious illness. Their team focuses on comfort and dignity for every patient. They work hard to meet the unique needs of the local community. Choosing a provider is a big decision for your family. This hospice location offers professional care in a familiar setting. Their staff helps manage pain and symptoms during difficult times. You can count on their team to provide support when you need it most. They are committed to quality care for patients in San Bernardino, California.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They have been Medicare certified since September 3, 1992. This long history shows their deep experience in the hospice field. Families should know that Medicare certification means they follow strict federal rules. These rules ensure that all patients get a certain level of care. Being for-profit means they are a business, but they must still meet high standards set by the government. You can feel confident knowing they have served the area for many years. Their long track record is a key part of their identity. When you meet with them, ask how their long history helps them serve you today. They have built a foundation of care over many decades of service.
Quality of Care
Understanding Hospice Care in SAN BERNARDINO
Hospice care in San Bernardino provides support for people with limited life expectancy. It is not just about medical care. It is about living each day with as much peace as possible. Teams usually include doctors, nurses, and social workers. They come to your home to help with daily needs. Some families choose to get care at a facility instead. Hospice teams listen to your goals and wishes. They focus on what matters most to your loved one. You are not alone in this journey. Local providers work to make sure you have the help you need. They coordinate care to keep your loved one comfortable and safe. Having a local team means they know the area well and can visit quickly when needed.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice team is a very important step. You should feel comfortable with the people who will care for your loved one. Here are some questions to help you decide:
- How quickly can a nurse get to my home if an emergency happens at night?
- What specific services do you offer to help family caregivers feel less stressed?
- Can you explain how your team manages pain and other difficult symptoms?
- How do you include our family in the daily care plan and decision process?
Ask these questions to get a better sense of how each provider works. It is okay to interview more than one team. You deserve to find a group that matches your family's values. Take your time to get the answers that matter to you.
Preserve Your Family Stories
This time is precious for your family. Capture and save your loved one's stories, memories, and wisdom to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
How to Choose a Hospice Provider: A Family’s Complete Guide
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Some stories are worth writing down
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