NEW HORIZON HOSPICE, INC
Provider Information
- Address
- 1012 EAST COLORADO ST, SUITE 290
GLENDALE, CA 91205 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 27, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW HORIZON HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW HORIZON HOSPICE, INC compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
14
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends38.1%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits82.1%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months70%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$49,189 · 100th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 93.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment96.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed93.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease50%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
New Horizon Hospice, Inc
New Horizon Hospice, Inc provides end-of-life care for families in Glendale, California. They have served the community since early 2015. This provider is a freestanding hospice organization that holds accreditation from the Joint Commission. This means an outside group checked their work to ensure they meet high standards for safety and patient care. They offer support for those with a life-limiting illness. Their team helps manage symptoms and provides comfort when it matters most. It is a big responsibility for any group to take on. You want to be sure the team you pick meets your needs. They are ready to assist you in Los Angeles County.
About New Horizon Hospice, Inc
This provider operates as a for-profit hospice organization. They have been certified by Medicare for nearly a decade. Their accreditation from the Joint Commission is a sign of their commitment to quality. The Joint Commission is a group that visits medical sites to look at how they run their daily operations. They check if the staff follows strict rules for health and safety. This badge of approval shows that a third party verified their work. Most families feel better knowing a team has earned this level of recognition. The group is small, with a team of six total employees. This includes one registered nurse, one licensed practical nurse, one physician, and one volunteer. They work together to keep patients comfortable. It is a tight group that knows their roles well. You should ask how they coordinate care between these different professionals during your first meeting.
Quality Summary
What Is Hospice Care Like in Glendale?
Hospice care in Glendale focuses on comfort for the patient and support for the family. It is about keeping a person at home or in a place they feel safe. The team comes to you. They handle pain and other hard symptoms. This allows you to focus on spending time with your loved ones. The staff at New Horizon Hospice, Inc consists of six people. This includes a doctor, nurses, and a volunteer who can offer extra support. Having a small team means you might see the same faces more often. That can make building a relationship much easier. They work to keep the patient calm and pain-free every single day. Some families worry about the medical part of things. But the nurses and doctors handle the hard stuff so you do not have to. That is their main job.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big decision for your family. You should feel comfortable with the people you choose. First, ask how the team handles pain in the middle of the night. You need to know that someone will answer the phone. Ask how often the nurse will visit your home each week. Consistency is key for good care. You should also ask how they support family members who are grieving. Do they offer counseling or other helpful resources? Finally, find out how they work with your current doctor to keep everyone on the same page. Do not be afraid to ask these questions. It is your right to know how they will care for your loved one. Write down the answers so you can compare your options later. Take your time with this process.
Preserve Your Family Stories
Your loved one has a lifetime of memories to share. Capture their unique voice and history during this meaningful time to create a lasting gift for future generations.
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