NEW HEIGHTS HOSPICE INC
Provider Information
- Address
- 1224 E BROADWAY, SUITE 204
GLENDALE, CA 91205 - Medicare Certified Since
- January 25, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW HEIGHTS HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW HEIGHTS HOSPICE INC compares to hospices nationwide.
7.4 minutes
of nurse care per routine home care day, on average
That is the 6th percentile among hospices nationally. The national median is about 12 minutes.
29
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.4 min
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends34.8%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life68.2%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits88.9%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months23.3%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.3%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$32,948 · 94th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 87.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment98.1%
- Breathing difficulty screening93.8%
- Breathing difficulty treatment93.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed87.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia27%
- Heart and circulatory disease51%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Providing Compassionate Support in Glendale
New Heights Hospice Inc serves the Glendale, California area from their office on East Broadway. They offer end-of-life care focused on comfort and quality of life for patients and their families. Choosing a provider is a deeply personal decision that happens during a difficult time. Getting the right team in place makes a real difference in how a loved one spends their final days. This team is dedicated to supporting families through the hospice journey with care and dignity. They act as a partner in your loved one's health journey right in your own community.
About New Heights Hospice Inc
New Heights Hospice Inc is a for-profit hospice provider. They have been Medicare certified since January 25, 2022. That means they meet the federal standards required to provide care to Medicare beneficiaries. Families should know that being Medicare certified is a baseline for quality. It ensures the agency follows strict rules for patient care and safety. You can feel a bit better knowing they have met these national guidelines for over two years now. The thing is, every agency has a different personality and approach to care. Spend some time talking with their staff to see if their values match what your family needs right now. It is okay to ask questions about how they handle daily care and emergency support. They are there to serve you, so make sure you feel heard and understood during your first meeting.
Understanding Hospice Care in Glendale
Glendale has several options for families looking for hospice support. Hospice care is not about giving up hope. It is about shifting focus to comfort and making every moment count. Many people wait too long to start these services. The truth is, hospice can provide support for months, not just the final days. It includes help from nurses, social workers, and volunteers who visit your home. And it is not just for the patient. These teams also offer emotional support for family members who are grieving or feeling overwhelmed. Having local help means the team can get to your home quickly when you need them most. That local connection is a huge benefit for families living in Los Angeles County. You deserve a team that knows your area and can be there when things get tough.
What to Ask When Choosing a Hospice Provider
It can feel hard to know what to ask when you are under pressure. Start by keeping it simple. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is just a phone call away, day or night. Second, ask what their plan is for managing pain and other symptoms. You want to be sure they have a clear path to keep your loved one comfortable. Third, ask how they support the family after a loss. Grief is a long road, and good hospice teams offer counseling to help you cope. Finally, ask if they have staff who speak your primary language. Clear talk is vital for good care. Don't be afraid to ask these questions. A good provider will be happy to answer them clearly and with kindness.
Preserve Your Family's Story
Your loved one has a lifetime of wisdom and memories. Capturing these stories now creates a beautiful gift for future generations to cherish forever.
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