HOSPICE OF THE VALLEY - CENTRAL
Provider Information
- Address
- 1510 E FLOWER ST
PHOENIX, AZ 85014 - Ownership Type
- Other
- Medicare Certified Since
- November 17, 1983
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 74 |
| Licensed Practical Nurses (LPN) | 9 |
| Physicians | 2 |
| Volunteers | 230 |
191
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF THE VALLEY - CENTRAL reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF THE VALLEY - CENTRAL compares to hospices nationwide.
12.5 minutes
of nurse care per routine home care day, on average
That is the 53rd percentile among hospices nationally. The national median is about 12 minutes.
490
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.5 min
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.7%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.3%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits63.5%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0.5%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,419 · 25th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 52.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment99%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed100.0%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.1%
- Visits in the last days of life52.3%
- All care steps completed97.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia22%
- Heart and circulatory disease17%
- Lung and respiratory disease7%
- Stroke7%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice of the Valley - Central
Hospice of the Valley - Central serves families in Phoenix, Arizona. This provider offers end of life support from its location on East Flower Street. They have been certified by Medicare since 1983. That is over four decades of service to the local community. They provide care for patients who need comfort and support at home or in other settings. Choosing the right hospice is a major step. This team works to help patients stay comfortable while managing symptoms during a difficult time.
About Hospice of the Valley - Central
This location operates as a freestanding hospice. It is not part of a hospital system. The group maintains a long history of serving the Phoenix area. They joined the Medicare program in 1983. Being a Medicare certified provider means they follow federal rules for patient safety. These rules ensure that care meets certain standards. Families often want to know who will be at the bedside. This provider has a team of 191 total employees. This includes 74 registered nurses and 9 licensed practical nurses. They also have 2 physicians on staff to oversee medical plans. A large group of 230 volunteers helps provide extra support to families. That is a large team working together. This size allows them to offer consistent attention to each patient in their care.
Quality of Care
What Is Hospice Care Like in Phoenix?
Hospice care in Phoenix focuses on managing pain and improving quality of life. It is not about curing an illness. It is about making sure a person is comfortable and surrounded by loved ones. The team visits the patient wherever they call home. This could be a private house or a care facility. Nurses check on the patient often. They adjust medications and provide emotional support for the whole family. Social workers and volunteers often join the team to help with daily needs. Having a large team means someone is always ready to answer questions. This makes a big difference when symptoms change or worries arise. The goal is to keep the patient in a familiar setting. Care teams work hard to honor the wishes of the patient and their family members every single day.
What to Ask When Choosing a Hospice Provider
You have the right to interview any hospice agency before you start services. Start by asking how quickly a nurse can arrive if an emergency happens at night. You should also ask how the team will help manage specific symptoms like pain or breathing issues. Find out how often the nurse, doctor, or volunteer will visit the home. A good provider will be happy to explain their schedule. Ask if they provide care on weekends and holidays. You need to know that support is available when you need it most. Ask who will be your main contact person if you have a question. It is helpful to have one person who knows the full story. Finally, ask what training their volunteers receive before they visit with your family.
Keep Your Family Stories Alive
Capture the life stories and memories of your loved ones in a way that lasts for future generations to enjoy.
Preserve MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
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Hospice vs Palliative Care: Understanding the Difference
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Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.