GENTIVA PHENIX CITY
Provider Information
- Address
- 730 N DEAN RD. SUITE 300
AUBURN, AL 36830 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 5, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Physicians | 1 |
| Volunteers | 16 |
79
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA PHENIX CITY reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA PHENIX CITY compares to hospices nationwide.
8.8 minutes
of nurse care per routine home care day, on average
That is the 14th percentile among hospices nationally. The national median is about 12 minutes.
88
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.8 min
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.7%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care22%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,623 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.1%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.0%
- Treatment preferences discussed100%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids100%
- Visits in the last days of life50.6%
- All care steps completed97.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia23%
- Heart and circulatory disease33%
- Lung and respiratory disease15%
- Stroke6%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Gentiva Phenix City
Gentiva Phenix City serves the Auburn area from its location on North Dean Road. This freestanding hospice provider offers care to patients in Lee County and surrounding areas. They have been certified by Medicare since June of 2003. The organization holds accreditation from CHAP. This means an outside group checks their work against high standards. It is a sign of their commitment to clear rules. Families often look for this mark when they search for quality care. The team works to provide support to those who need it most. They focus on meeting the needs of their patients every single day. This hospice provider brings medical and emotional care directly to where the patient lives. It is a local option for those who live in the Auburn area.
About GENTIVA PHENIX CITY
This provider operates as a for-profit organization. They have held Medicare certification for over two decades. Being a freestanding hospice means they focus only on hospice services. That is their main job. The accreditation from CHAP confirms they follow national standards for health and safety. CHAP auditors visit the site to watch how staff members work. They check patient records and talk to the team. This process helps ensure that the care remains consistent over time. Families should know that this accreditation is not required by law. It is a choice the provider makes to show they value high performance. The hospice team includes 19 registered nurses and one physician. They also work with 16 volunteers to help families. This group of 79 employees works together to manage patient needs. You can ask them how their team structure helps them provide care.
Quality Performance
What Is Hospice Care Like in AUBURN?
Hospice care in Auburn focuses on comfort during a serious illness. The goal is to manage pain and help the patient stay at home. This team serves the Lee County area with a large staff. They have 79 total employees ready to help. This includes 19 registered nurses who lead the clinical side of care. One physician oversees the medical plan. You also have 16 volunteers who can spend time with the patient. Their presence adds a layer of social support for the family. Hospice is a team effort. The nurses and the doctor talk to the family to make sure the care plan works well. They visit the patient to check on symptoms and offer comfort. If the patient needs more medicine or equipment, the hospice team arranges it. They are there to make each day as peaceful as possible for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big step. You want to feel good about your choice. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that support is ready when you need it. Second, ask how the team talks to the family about changes in the patient. Good communication is a must. Third, ask about the role of the volunteers. Some families want extra help with chores or just someone to sit and talk. Finally, ask about the specific experience of the staff with the condition your loved one has. You can learn a lot from these answers. Take your time to get the information you need. Ask about the care plan and how they handle pain management. This helps you understand what to expect. Be clear about what matters most to your family.
Preserve Your Family Stories
Your family history is a treasure that deserves to be kept safe for future generations to enjoy.
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