GENTIVA PHENIX CITY
Provider Information
- Address
- 730 N DEAN RD. SUITE 300
AUBURN, AL 36830 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 5, 2003
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Physicians | 1 |
| Volunteers | 16 |
79
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA PHENIX CITY reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA PHENIX CITY compares to hospices nationwide.
8.8 minutes
of nurse care per routine home care day, on average
That is the 14th percentile among hospices nationally. The national median is about 12 minutes.
88
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.8 min
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.7%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care22%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,623 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.2%
- Breathing difficulty screening100%
- Breathing difficulty treatment96.2%
- Treatment preferences discussed100%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids100%
- Visits in the last days of life50.6%
- All care steps completed96.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia23%
- Heart and circulatory disease33%
- Lung and respiratory disease15%
- Stroke6%
- Other conditions8%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva Phenix City in Auburn
Gentiva Phenix City serves families in Auburn, Alabama, and the surrounding Lee County area. They focus on comfort, dignity, and quality of life for patients with life-limiting illnesses. Their team offers medical care and emotional support right where a patient calls home. That could be a private house, an assisted living center, or a nursing home. The goal is simple. They want to help patients spend their time surrounded by loved ones in a familiar setting. It is about making every day count. Choosing a hospice team is a big step for any family. Knowing you have experienced professionals nearby can bring much-needed peace of mind during a difficult time. Their local team is ready to answer your questions and help you understand your care options today.
About Gentiva Phenix City
This provider is a for-profit hospice agency. They have been Medicare certified since June 5, 2003. That is over two decades of experience serving the community. When you look at providers, it helps to know how long they have been around. A long history often shows a stable team. You will find their office at 730 N Dean Rd. Suite 300 in Auburn. For-profit agencies must meet the same strict federal rules as non-profit ones. But they often have different ways of managing resources. What most people do not realize is that the quality of care is tracked by the government. You can look at these scores to see how they perform compared to others. It is a great way to feel more confident in your choice. Always ask how their specific team handles after-hours calls or weekend needs.
Quality Care Rating
Understanding Hospice Care in Auburn
Hospice care is not just about medical equipment or medicine. It is about a team approach to living well. In Auburn, families have access to skilled nurses, aides, and social workers. They work together to manage pain and symptoms. And they provide a shoulder to lean on for family members, too. Many people wait too long to call for help. They think hospice is only for the very last days of life. That is a common mistake. You can actually start hospice services much earlier. The goal is to improve the quality of your time together. Whether you are in Lee County or nearby, the focus remains on your wishes. The thing is, this care is a benefit covered by Medicare. It is designed to support the whole family, not just the patient. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Selecting a hospice partner is a personal decision. You need to feel comfortable with the people entering your home. Start by asking how quickly they can get a nurse to your door in an emergency. That is a vital detail. You should also ask how they manage pain and other symptoms at night. Ask them how they support family caregivers who might be tired or overwhelmed. And do not forget to ask about their experience with your specific diagnosis. It is okay to be direct. A good provider will be happy to explain their process. They want you to feel informed and supported from the very first visit. Ask what their team looks like. You want to know who will be visiting. Do they have volunteers? How do they handle spiritual support? Get the answers that matter most to your family.
Preserve Your Family Stories
During this time, the memories and stories of your loved ones become even more precious. We can help you capture those moments to share with future generations.
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