GENTIVA PHENIX CITY
Provider Information
- Address
- 730 N DEAN RD. SUITE 300
AUBURN, AL 36830 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 5, 2003
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Physicians | 1 |
| Volunteers | 16 |
79
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Gentiva Phenix City in Auburn
Gentiva Phenix City serves families in Auburn, Alabama, and the surrounding Lee County area. They focus on comfort, dignity, and quality of life for patients with life-limiting illnesses. Their team offers medical care and emotional support right where a patient calls home. That could be a private house, an assisted living center, or a nursing home. The goal is simple. They want to help patients spend their time surrounded by loved ones in a familiar setting. It is about making every day count. Choosing a hospice team is a big step for any family. Knowing you have experienced professionals nearby can bring much-needed peace of mind during a difficult time. Their local team is ready to answer your questions and help you understand your care options today.
About Gentiva Phenix City
This provider is a for-profit hospice agency. They have been Medicare certified since June 5, 2003. That is over two decades of experience serving the community. When you look at providers, it helps to know how long they have been around. A long history often shows a stable team. You will find their office at 730 N Dean Rd. Suite 300 in Auburn. For-profit agencies must meet the same strict federal rules as non-profit ones. But they often have different ways of managing resources. What most people do not realize is that the quality of care is tracked by the government. You can look at these scores to see how they perform compared to others. It is a great way to feel more confident in your choice. Always ask how their specific team handles after-hours calls or weekend needs.
Quality Care Rating
Understanding Hospice Care in Auburn
Hospice care is not just about medical equipment or medicine. It is about a team approach to living well. In Auburn, families have access to skilled nurses, aides, and social workers. They work together to manage pain and symptoms. And they provide a shoulder to lean on for family members, too. Many people wait too long to call for help. They think hospice is only for the very last days of life. That is a common mistake. You can actually start hospice services much earlier. The goal is to improve the quality of your time together. Whether you are in Lee County or nearby, the focus remains on your wishes. The thing is, this care is a benefit covered by Medicare. It is designed to support the whole family, not just the patient. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Selecting a hospice partner is a personal decision. You need to feel comfortable with the people entering your home. Start by asking how quickly they can get a nurse to your door in an emergency. That is a vital detail. You should also ask how they manage pain and other symptoms at night. Ask them how they support family caregivers who might be tired or overwhelmed. And do not forget to ask about their experience with your specific diagnosis. It is okay to be direct. A good provider will be happy to explain their process. They want you to feel informed and supported from the very first visit. Ask what their team looks like. You want to know who will be visiting. Do they have volunteers? How do they handle spiritual support? Get the answers that matter most to your family.
Preserve Your Family Stories
During this time, the memories and stories of your loved ones become even more precious. We can help you capture those moments to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.